Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Apr 14, 2026
dr_sabina
We stayed at the hotel from April 11th to 14th, 2026, as a couple. The hotel is a 10-15 minute taxi ride from the airport (taxi fare is 7 Lari, approximately 210 rubles). You can call Yandex Taxi. The administrators at the hotel speak Russian. They explained everything clearly, gave us two keys, and showed us to our room.
The room was very spacious, like a full one-bedroom apartment, with plenty of storage. Our room had a balcony with a sea view. It was a corner balcony, but you could still see the sea. We were on the 21st floor. There are many elevators, so you don't have to wait. The elevators are fast and smooth.
The bathroom had a water heater, so there were no issues with hot water. There was plenty of water for two people. The electric towel dryer in the bathroom was super – the bathroom wasn't cold, and there was no dampness.
One night it was cool, so we turned on the air conditioning for heat, and the room was perfect.
There's a refrigerator and a safe.
Besides the large, comfortable double bed, there's also an armchair that converts into a bed, if needed.
There's a TV with many channels, and the quality is good.
Definitely book a room with meals included! You won't regret it at all. The hotel has a restaurant. In the morning, you go up for breakfast, and they offer 6 menu options to choose from. The menu is substantial, and the presentation is like a restaurant! It's sooooo delicious. I had breakfast #3: croissant with spinach, scrambled eggs, vegetable salad, and casserole. Coffee, orange juice, tea, and milk are unlimited.
Overall, the restaurant is excellent. The food is tasty. However, it's not cheap. Khinkali is about 2 Lari per piece, and you can order a minimum of 5. Khachapuri on a skewer is 20 Lari. Pork shashlik is about 40 Lari for 390g (but they gave us many pieces with bones! That was unpleasant). Typically, our average dinner bill came out to around 80 Lari without alcohol.
Hotel guests get a 10% discount on the restaurant menu. We often ordered takeout (the 10% discount also applied) and ate everything in our room. This was because we bought wine for our room (wine in the restaurant was x2 the price). Plus, it was convenient to have dinner in the room right after a shower and then relax in bed.
The sea is a 5-minute walk from the hotel. The promenade is wide, long, and clean. Be prepared for many stray dogs in Batumi, but they are all friendly.
We almost always traveled by taxi, calling Yandex, even though the city is quite small and everything is very close by.
There are many currency exchange offices near the hotel. For the most part, all exchange offices have a similar rate. There's a Spar supermarket near the hotel, and many other shops a bit further away. There's also a large shopping mall across the street.
The hotel is quiet. There are no rowdy or noisy guests.
I want to specifically highlight the staff. They are wonderful people. Thank you to them! Very polite. I especially want to mention the administrator (a young man, I regret not remembering his name). He helped us buy tickets to Tbilisi. We couldn't pay for the tickets with our own card, and he bailed us out by paying with his own card. That was simply fantastic, a huge thank you to him.
The room is cleaned every day, but we hung the 'do not disturb' sign because it was already clean. We were only there for 3 days.
The towels are clean and fluffy. The bed linen is clean. There are two pillows per person on the bed. The pillows are good. The mattress is medium-firm, just how I like it. You can't feel the springs.
Outside, you might encounter male beggars (Georgians). They seem to start a polite conversation with you, saying 'gamarjoba', asking where you're from, etc., engaging you in conversation, and then they ask for money. Any banknotes will do for them. I don't know if they bother women as much, but they often cornered my husband. They'll literally reach out to shake hands, and that's how it starts. We always said we had just arrived, had money on our card, and hadn't had a chance to exchange it yet.
Also, be careful with Georgians selling excursions. As you walk past them, they'll speak to you in almost a commanding tone, telling you that you *must* go on an excursion with them. Just smile and pretend you don't understand anything, or that you've just arrived and aren't planning to go anywhere yet, haven't planned anything, etc.
Conclusion: I definitely recommend booking this hotel. The staff is super, breakfasts are excellent, everything is clean, fresh, wonderful, and the view is good. You will not regret it at all. Don't hesitate, book this place!
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Price per night from:AED 313
Posted on Mar 22, 2026
Altuğ G.
The rooms were clean and the location was very central, right in the heart of Batumi. The view from our room's balcony was amazing. One side of the balcony overlooked Nuri Lake and the other side faced the sea.
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Price per night from:AED 390
Posted on Feb 28, 2024
bellava
The hotel is located in the old town. The location is excellent!!
The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee...
The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!!
The pool is small and the water is cold, stuffy and unpleasant!!!
When we checked in, there were no towels, and when we asked they said only an hour later🤔
There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.)
In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!
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Price per night from:AED 476
Posted on Jan 13, 2026
Anonymous User
Отель действительно соответствует стоимости межсезонья, отдыхали в январе. В сезон не могу рекомендовать данное размещение, скорее удобный вариант для деловых коротких поездок.
Комната чистая, но уставшая. Кровать удобная, постельное чистое. Большой минус - запах канализации в туалете. Чайник есть в общей зоне, холодильника нет, только в столовой зоне персонала, нам разрешили оставлять там продукты.
Персонал дружелюбный, отзывчивый.
Уборка номера и смена полотенец по запросу.
Очень удобное расположение в старом городе, у порта, из окна видно море, везде ходили пешком.
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Price per night from:AED 195
Posted on Dec 24, 2025
MenPelmenI visited during the off-season in December. This place is essentially a concrete jungle, unlike anything I've ever seen. I can't imagine what it's like during peak season, but I was lucky.
I encountered several issues:
- The administrator didn't send me check-in information the day before arrival, as agreed.
- My room didn't have an AC remote, and without it, the room was very cold. Plus, it was dusty, but the admin offered to switch my room.
- In the new room, the balcony door didn't close properly, leading to noise and cold. Also, the internet, which I needed for work video conferences, wasn't working well. So, I had to go back to the old room.
- My key stopped opening the room on the second day, forcing me to wait in a long line at reception at an inconvenient time.
- The shower gel provided is a hair killer. No shampoo is given, so it's better to buy your own.
However, all these issues were mitigated by the price and the fact that the administrator was always reachable. Overall, it was comfortable to stay in the room.
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Price per night from:AED 212
Posted on Aug 20, 2025
Guest User
Absolutely delighted with our stay. The room was spacious and well-equipped with a fridge and microwave, which was great for preparing our own meals. The beach is just across the road, making the location incredibly convenient with excellent transport links, as there's a bus stop right outside the entrance.
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Price per night from:AED 142
Posted on Feb 26, 2026
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from:AED 936
Posted on Apr 22, 2024
geritch
Quite interesting place. It is a residential house where a whole 9th floor is located under the hotel. Sea in 2 minutes walk, also a nearby 24-hour supermarket, a large mall, a lot of restaurants. If you live in the rooms on the left side, you can see the sea, the west side.
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Price per night from:AED 135
Posted on Apr 19, 2025
Anonymous User
The location is so good with a nice sea view. Highly recommended.
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Price per night from:AED 490
Posted on May 30, 2024|Economy Double Room
charles56It's good value for money, it's close to the beach, the nearby park is good for walking, and there's a bus stop close to the hotel, so it's great for getting around the city center.
It was a shame that I couldn't use the swimming pool, but I was satisfied with the sauna facilities and the variety of breakfast options.
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Price per night from:AED 319