A stay at Souphattra Hotel Vientiane places you in the heart of Vientiane, within a 15-minute walk of Patuxay and Embassy of Thailand. This luxury hotel is 14.9 mi (24 km) from Thai-Laos Friendship Bridge and 1.1 mi (1.7 km) from Talat Sao.
Relax at the full-service spa, where you can enjoy massages and body treatments. If you're looking for recreational opportunities, you'll find an outdoor pool, a steam room, and a 24-hour fitness center. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 46 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
"The hotel's location is absolutely fantastic! It's right opposite the Vietnamese Embassy, and the Arc de Triomphe is just a two to three-hundred-meter walk away. In China, this location would be comparable to the Beijing Hotel on Chang'an Avenue.
The hotel restaurant staff, including the bar service, were all exceptionally good and made us feel very comfortable.
The room was also very comfortable, beautiful, and fully equipped with all the amenities. There was even a free mini-bar with complimentary coffee, tea, beer, and other beverages.
Now for the complaints!
Our checkout day was Laos's National Day, and the area in front of the hotel was scheduled to be closed off. This crucial information was not provided by the front desk during check-in! We only found out about it when we saw a notice letter placed on the desk in our room after we had already settled in.
Upon learning this, we specifically went to the front desk to inquire if we would be able to get a taxi to the airport on National Day despite the road closures. Different shifts of front desk staff all responded vaguely, saying they weren't sure. They had known about the road closure in advance, so why didn't they inform us before we checked in, allowing us to make alternative arrangements? This goes against their self-proclaimed five-star hotel service.
Furthermore, during checkout, the front desk cashier didn't know how to use the card machine. After struggling for a long time, it was only when we prompted them to ask a colleague for help that the issue was resolved. Even more incredibly, they included a bill for charges that were not ours!
Third, on the morning of December 1st, we inquired at the front desk if we could exchange some small change for US dollars. A lady with glasses at the front desk coldly stated that they didn't have US dollars. I then asked, ”Then why did you collect a $300 USD deposit from us upon check-in?” However, that same afternoon, another staff member at the front desk readily exchanged the small change for us. Why the discrepancy? Was it intentional or just negligent?
In summary, the front desk staff at this hotel conveyed an inexplicable sense of superiority, yet their capabilities were limited, and they shirked responsibility.
Finally, there aren't many shopping or entertainment venues near the hotel. Its city-center location, high level of comfort inside the rooms, and excellent rooftop bar are definite advantages. This is just for everyone's reference."