With a stay at Eastin Hotel Penang in George Town (Bayan Lepas), you'll be steps from Queensbay Mall and a 2-minute drive from RECSAM and Institute Pendidikan Guru. Hotel is 6.6 mi (10.6 km) from KOMTAR and 7.8 mi (12.5 km) from Penang Hill.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, limo/town car service. Free self parking is available onsite.
Make yourself at home in one of the 328 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
"I recently stayed at Eastin Hotel Penang, and unfortunately, the experience did not fully meet my expectations.
The room felt quite outdated and was too cramped for two adults and one toddler. There was very limited space to move around comfortably, especially with luggage and a child. It did not feel suitable for a small family stay.
The toilet appeared poorly maintained, with visible mold on the walls, making it look dirty and unpleasant. The wardrobe design was also unsettling it was an open wardrobe without doors located right next to the bed. When the lights were off and clothes were hanging inside, it felt quite eerie.
Drinking water was limited to six small bottles per day, and toiletries were provided in minimal quantities. The pillows seemed old and flat, and were not comfortable to sleep on. Unlike other hotels that provide soft, fluffy pillows, these felt worn out and affected the quality of sleep.
Breakfast service was another disappointment. Some staff at the egg station had difficulty understanding simple English instructions. When I asked for sunny side up eggs, I was served an omelette instead. When I requested a well-done, fully cooked egg for my child, the staff again seemed unable to understand, which was frustrating.
On a positive note, the hotel’s location is convenient. It is only about a 3–4 minute walk to Queensbay Mall, making shopping and dining very accessible. It is also approximately 10–15 minutes’ drive to Penang International Airport and close to the Penang Bridge, which is convenient for travelers.
Overall, the stay was disappointing in terms of room condition, comfort, and service quality. I hope the hotel can improve its maintenance standards and staff training to provide a better experience for future guests."