Hotels in Zona Hotelera, Benito Juarez

It was really nice. It was new so it was clean and there was a mall underneath which was awesome haha ​​It was nice because it was in the middle of downtown and the hotel zone. There is a beach you can take a bus to from the hotel? Don't go there. It's a waste of time. Just take an Uber and go to the public beach.

The room was exactly as described. The kitchen was fully equipped, from a peeler to a dishwasher. It felt like home. It was the most fully equipped hotel I've ever stayed in. The swimming pool was right outside the door, and a few steps to the right was the hotel's private beach. It was great.

Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.

Thoroughly enjoyed my stay from the moment I arrived with private concierge check in and services. Special dinners in the White Room and excellent service by both Luis’, the host and the chef who provided my companion and I with a truly memorable meal experience in comfortable and quiet surroundings. Beautiful beach and views, will highly recommend. Good value as well!

We love this hotel and especially thanking to the staff and Rocio Escovar for making our stay extra comfortable and feel us very welcome! Thanks to her we stayed twice longer than initially planned and later came back for two more nights . Ocean is beautiful. Security is good , Argentinian restaurant food and service super good . Small things we didn't like was that pool works only till 22:00 which is to us very short as we like to have a swim befor sleep and adults pool only could work till 12. Would be perfect . Also kids in a pool for adults only - need to be more strict . All other was good .

Intercom Lots of beach beds and umbrellas,extremely clean,not designated so ppl from other properties come and use it,waiters constantly offer food/drinks NOT free 100pesos for corona,food more than back home in Canada roughly 300pesos for wings or burger or chicken strips. Freshly baked fish 750Pesos/kg, 3 tacos-300pesos. Tiny buffet if you think you gonna have rows and rows of food think again,MayBe 20foot long buffet,EXACT same food for 10 days(brutal).One person working @ omelette station with min 12min wait.Even though it was prepaid breakfast they make you sign a receipt 1100Pesos, couldn't figure out why, so after 4th day we were getting ZERO service, yup wouldn't even offer a cup of tea/coffee,ended up figuring it out,they expect 10% tip on the 1020Pesos(cost of breakf for 2ppl) so 100pesos each time you eat(NOT joking),so our 20-50pesos tips WERENT enough! For dinners we ALWAYS go off resorts when in cancun cuz there are soo many great options,this hotel is not walking distance to any restaurants like Harry's, Mono, Ilios,but bus station is right outside (12pesos each way) Room facing Lagoon which is main road,can hear EVERY car, person talking,so noisy day and night,plus our room was next to janitor's room so in and out slamming door and talking on a radio from 6am till 6pm(BRUTAL!)shower is large,sink over floating, mattresses rock hard but sheets are super white,AC worked well, 2pools,restaurant and pool bar empty.Lots of beds avail, Check in/out super quick and front desk people are Extremely helpful! So there's gas station across the street beer is 25pesos, there's supermarket 7min walk beer is 15pesos and has fresh Fruits,liq,jugs of water Basically if you looking for Mexican experience ALL inclus,cheap food/drink this is NOT it! If you looking for quiet getaway with prices on higher end but still be in Mexico this is the place for you! If you looking for same sand and all inclusive def need to look else where unless you don't mind grocery shopping on your vacay. Would I come back to this location-I doubt it,just doesn't make sense to me in sense of México experience!I def don't feel like spending more $ than I do @ home

The hotel lounge is reasonable in consumption, clean and hygienic, the quality of the beach is average, and the overall praise is good, I will back again , see you soon!

The location is very good. We booked a seaside view suite. You can see the beach from the balcony. It is quite large. The facilities are a bit old, but it has everything it should have. Room service is also very convenient, but the food is not as good as the restaurant that requires reservations.

There is an important thing I have to mention here. Hope everyone is aware this situation before you book the hotel. Trip.com misled me about the price and what included when I booked my room. There were some room types without breakfast or meals. I tried to call the hotel to verify because they’re supposed an all inclusive hotel. I found out I’m right. No matter what room type you paid for. It supposed all inclusive package but trip.com tried to mark up more for the price in order to confuse people if they want to get all inclusive packages. Pros : 1. All the restaurants are good but they have specific schedule. You have to check which restaurants are opened everytime. 2. The room was clean and the view was stunning. 3. The room has a small place for room service. Cons : 1. There were lots of salespeople around the lobby. They always try to sell their club membership. Especially, the first day when you checked in. They are pretty aggressive though. 2. Location is a little far from the main street. 3.It’s a party so you can always hear loud music during the day until 10:00pm. Just pick somewhere else if you’re not a party person.