Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 26, 2026|Classic King Room
Guest UserThis hotel feels like one of the more upscale options in Surabaya. The garden is absolutely beautiful, attracting many visitors who come specifically to take photos, and it has a rich historical background. The mattress in the room was very comfortable. The only minor issue was that the sink in the bathroom drained a bit slowly, which seems to be a common problem in Surabaya. The breakfast was incredibly abundant; I'd recommend setting aside an hour to enjoy it. Plus, it's right next to a shopping center, making it perfect for some last-day travel browsing. The hotel's spa is about 250 RMB for a 60-minute session per person, but it's really relaxing. Just a heads-up, check-in is only available after 2 PM.
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Price per night from:€59
Posted on May 25, 2026|Champs Room Hollywood City View
Guest UserThe room was clean... Right after checking in, there was high tea at 4 PM, with a wide variety of snacks to choose from. It's close to Surabaya's city square, Tunjungan Plaza, and many culinary centers. Overall, it was very comfortable.
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Price per night from:€26
Posted on Jul 12, 2026
andy1960This is supposed to be a five-star hotel, great location but the service was just so-so! There's only one all-day dining restaurant on the second floor. The towels were absolutely filthy, worse than what you'd find in a two-star hotel. They were discolored from white to gray and yet still provided to guests. Unacceptable... I can only give it two stars! The soundproofing in the room was also poor, and the facilities were worse than a three-star hotel back home. For a supposed five-star, I'm reluctantly giving it three stars.
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Price per night from:€50
Posted on May 11, 2026|Business Room
Bunda YuliaThe location is super strategic! It's close to all the popular food spots, and on Sundays, the street in front of the hotel becomes a car-free day, which makes staying there even more exciting.
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Price per night from:€13
Posted on Jan 3, 2026
我是霓
Considerably clean, service wise language is a challenge, couldn't get information of any indomart nearby at all and couldn't get a cup noodle at night about 10pm. Cafe downstairs has no food at night too
Good size for family where the 4 of us can sleep in a room together
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Price per night from:€17
Posted on Apr 21, 2026
Guest User
MY HUSBAND AND I STAYED IN THE SUITE FOR 8 NIGHTS. AFFORDABLE HUGE ROOM WHICH IS A PLUS FOR OUR LONG STAY. WALKING DISTANCE TO THE MALL. BFAST FOOD WAS OKAY YOU HAVE YOUR CHOICE OF LOCAL FOOD AND WESTERN CHOICES. ITS A 4 STAR HOTEL, BASIC AMENITIES, NOTHING REALLY LUXURIOUS BUT DOES ITS JOB.
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Price per night from:€16
Posted on Apr 8, 2026
Guest User
Very good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there.
The only stuff i can think of this hotel could improve on is stuff others mentioned before already:
Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen.
Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.
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Price per night from:€21
Posted on Aug 7, 2026|Standard Room with 2 Single Beds
QinggaosuzenmezoudaozhongdianIt was decent. Hot water was hard to come by at night, usually just lukewarm. The hotel's ground floor restaurant had good food and was reasonably priced. It's in the city center of Surabaya, close to the mall, which is convenient for shopping.
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Price per night from:€17
Posted on Nov 24, 2025
Anonymous User
Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
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Price per night from:€15
Posted on May 21, 2024|Female Capsule
Hung Hiu TungA very cheap choice. Not much facilities provided by the hotel, for example no dryer, shampoo and bath gel. The room has locker, pretty small, my luggage doesn’t fit in, so I just place my suitcase outside the capsule. I think it’s okay because Indonesia is quite safe. Staff are helpful, check in and out is quick. Nice for an overnight short stay if you have a low budget.
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Price per night from:€5