Romantic Hotels in Genteng

"Staff was friendly and the location is central. But the bathroom was smaller than on the pictures, tv had problems and the AC always blown cold air even when it was on 30 degrees. Asked for room change twice, they don’t allowed it"

"I really need to complain about the cleanliness. This hotel had four pillows for two beds, and one of them actually had urine stains on it! It smelled strongly of urine. I went to the front desk to ask for a replacement, but it never came, so I just threw it on the floor – it was unusable! Also, the water quality at the hotel was really bad. I brought my own filter faucet, and the filter element ended up black. I'm so glad I used it! They saw I was staying with a child for two nights, but didn't offer any extra slippers or toothbrushes, which other hotels usually do proactively. Furthermore, our room was on the 7th floor, and it happened to be a Sunday. From 4 or 5 AM, there were prayers, which were extremely loud and made it impossible to sleep. I asked the front desk to change rooms, but they said all the suitable rooms were full and there was nothing they could do. In the end, we had to endure it for two nights. 😓 On the positive side, the hotel's buffet was quite good. There were also some local specialty snacks that I tried. And the swimming pool was an infinity pool with a nice view. However, it was mostly local children swimming, so the adults didn't go in. The gym was also very well-equipped. It was very convenient and close to the largest shopping mall in Surabaya. Downstairs was also a pedestrian street. After dark, there were many places to eat, as well as cafes and bars. It was a nice area to explore. Overall, it was barely acceptable, but some basic standards should be upheld. Urine stains on a pillow are simply unacceptable; it definitely means the pillowcase wasn't changed! I hope the hotel can improve."

"I’ve stayed in four hotels in Surabaya and this is of course the best one. I liked their amenities, service, cleanliness and their staff! Especially Bella is very sweet and she remembered my name after 2 days which is very impressive! Would recommend this if you need a deep rest the hotel. They can provide you everything!"

"Hotel is located within walking distance to food options and Tunjungan Plaza mall. Room is huge with a bathtub in the room. Room is clean. But the soundproofing is bad. We had to change room because the room next door made a lot of noises during the night. We literally can hear their voices speaking and music turned on loud next door."

"The hotel is located right in the heart of the city on the bustling Tunjungan Street, with restaurants, malls, and convenience stores all around – super convenient! It's a century-old building with a lot of character, definitely worth taking some photos. The room itself is quite spacious, but the facilities are a bit dated. It doesn't affect usability, though. Being an old building, it naturally feels cool; even without AC at night, it was quite chilly. Also, the slippers provided have very thin soles, so I recommend bringing your own. Service was excellent. We had to leave at 5:30 AM on our departure day, and after informing the front desk in advance, they kindly prepared breakfast boxes for us."

"Good facilities, unique, spacious rooms, cleanliness is not bad, just there is a cockroach one passing by when I want to sleep. For the room it takes time for the preparation unlike other hotels that usually can go in directly when booking. the security guard is a bit unfriendly"