Seaview Hotels in Alexandria

"The hotel is beautiful, boasts a fantastic location, and offers a wide range of facilities. They genuinely prioritize guest satisfaction. It truly lives up to its 5-star rating with utmost professionalism. During my visit, it was exceptionally crowded, especially with Egyptian holidaymakers. Despite this, the service remained unaffected, which was impressive."

"The hotel environment is good, on the edge of the Mediterranean Sea, and you can enjoy the beautiful scenery of the Mediterranean Sea from the window. The room is clean and tidy, and the area is relatively small. The windows are not soundproof, and the traffic is very heavy, which is a bit noisy. I basically ate in the hotel restaurant, because it is basically impossible to cross the road to the opposite restaurant. The cars are fast and dense, and you can't get through even if you are strong. The hotel has valet parking service, which is quite friendly."

"I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive."

"The hotel is on the seaside with a good view. It has its own beach. I don't have time to go there. The room is large in size and fully equipped. There is a balcony to watch the sea. There are many varieties of breakfast. Overall it is good. The restaurant is on the 11th floor, but it doesn't have a great view."

"It is heritage hotel with history dated back almost 100 years, and stayed by famous people in the past such as Winston Churchill and Elvis Presley. Located centrally and easily accessible to most of the key attractions in Alexandria. Highly recommended place to stay."

"I recently stayed at the Four Seasons Alexandria for two days and my experience was absolutely wonderful. From the moment I arrived, I was impressed by the hotel's magnificent decor, inspired by the 1800s. Every detail, from the furniture to the lighting fixtures, evoked a classic elegance that transported me to another era. The hotel has direct access to a shopping center, which is extremely convenient for shopping without leaving the comfort of the establishment. In addition, the interior of the hotel is decorated with numerous paintings, adding to the artistic and refined atmosphere of the place. But what really made my stay exceptional was the staff. Each member of the team was smiling, very welcoming and always ready to help. Their attention to detail and desire to make your stay as pleasant as possible is truly remarkable. I highly recommend the Four Seasons Alexandria to anyone looking for a luxury hotel experience with a historic twist. It is a place where beauty, comfort and hospitality meet harmoniously."

"The rooms could use an update, but the room is consistent with the reasonable price. Staff were helpful and polite. The breakfast buffet had a good variety with protein options, which I liked."

"Beautiful old hotel on the water. I had a great sea view. The breakfast is fine but the roof top location of the restaurant and bar is great! The rooms are maybe a bit smaller than other places, but plenty for two of us and it is quite old and historic so one must understand. It’s got old decor, style, and elevator, but the bathroom, TV, and other amenities are modern and working well. I found the bed, pillows and linens to be clean and comfortable. Location is convenient- near shops, street food, other hotels with their bars and restaurants. Right between the library and the fort. You can see both from the rooftop restaurant or room balcony. About a 20 minute to walk to the library, 30-45 to the fort."

"The hotel has great potential and a wonderful location, which could make it an excellent option for travelers visiting Alexandria. It offers good value for money in theory, but unfortunately, the current management does not fully reflect this potential. Some aspects of service need significant improvement — starting from the reception and housekeeping to the kitchen and café plus an operating free wifi. The staff seem to be doing their best, but they clearly need stronger professional guidance and management oversight to meet the standards expected from a hotel in such a prime location. During my stay, parts of the hotel were under renovation, and the construction work caused some disturbance throughout the day. While it’s understandable that improvements require time, better scheduling or communication with guests would have made the experience more comfortable. Overall, the hotel could become a top choice in Alexandria with proper management and attention to guest comfort. I truly hope the owners invest in professional leadership to make the most of this great property."