Spa Hotels in Hangzhou

"Location is perfect! Infront of the hotel is metro. Room was clean. So surprise with the towel steriliser inside the room! Everything is good! Plus plenty of water bottle infront of the lift for every floor. Will come back! And was also surprise the room has fridge 🥰"

"Our stay exceeded all expectations! The front desk service was incredibly attentive and thoughtful. From the moment we checked in, we experienced professional and meticulous service. Olive and Jennifer at the front desk were always smiling and handled our check-in quickly and efficiently. Frank Su proactively upgraded our room and even provided complimentary welcome fruit. When we checked out, they helped us call a taxi and assisted with loading our luggage into the car. We absolutely have to give the front desk team a five-star rating! 🌟🌟🌟🌟🌟 Their service was warm and thorough, with attention to detail evident everywhere, making our entire trip feel exceptionally comfortable and welcoming. Next time we're in this city, we'll definitely choose this hotel again!"

"I brought my mother to Hangzhou, and we chose to stay at the Four Seasons Hotel. This hotel left a very deep impression on me and created many interesting memories. **Service:** Before arriving, I had considered canceling my Four Seasons reservation, partly because the previous hotel we stayed at was so incredibly comfortable. It had unbeatable views, excellent service, and was only a fifth of the price of the Four Seasons... Later, a Four Seasons staff member called me, rekindling my interest in the trip. Upon arrival, the Four Seasons' service certainly did not disappoint. The lobby supervisor knelt down to speak with us (as we were seated on a low sofa) and carried our luggage all the way to our room. During our stay, they helped us book a travel photoshoot and a reservation at Jin Sha restaurant, among other services. They also drove us around the Four Seasons garden in a lovely little red car, satisfying our curiosity as guests. In the evening, when we went out, a young man from the lobby even gave me mosquito repellent and reminded us to use it. The cleaning staff were also very friendly and always accommodated our requests. Every time we returned, the room was neat and tidy, thank you all very much! The only thing I was dissatisfied with was the 'teacher' of Song Dynasty culture. She was responsible for demonstrating tea brewing and calligraphy to guests. The hotel supervisor said this experience didn't require an appointment and was first-come, first-served. I arrived with my 70-year-old mother at 3:05 PM, and she shooed us away, saying she had an appointment at 3:30 PM... Huh? Wasn't it first-come, first-served? Why would she shoo guests away? After we insisted, she reluctantly agreed, then rushed through the demonstration in about 9 minutes. Her service attitude was a complete opposite to that of the hotel's other staff. **Ambiance:** The environment is exquisite and clean, a luxurious blend of American and Chinese styles. We were very interested in the hotel's architecture, for example, where did those massive wooden beams come from? How were they pieced together? Unfortunately, the hotel didn't provide any related information or explanations. **Facilities:** The use of solid marble and wood is impressive. Although built in 2010, the quality is still excellent. The rooms have smart toilets with heated seats, unlike the cold seats at the West Lake State Guest House. The bathtub is very comfortable with an integrated headrest, and dried chrysanthemum flowers are provided for bathing in the summer. The SPA facilities are very comprehensive, with a layout resembling an alchemy chamber from a cultivation novel. A small stream runs beneath thick stone slabs, with massage rooms on both sides. The heavy iron door leads to a private area complete with a toilet, shower, and hot spring pool, offering excellent privacy. The dim sum lunch at Jin Sha restaurant, the crispy chicken, and the West Lake sweet and sour fish were especially delicious! My mother particularly loved the sweet and sour fish and even finished all the sauce. Breakfast was decent but unremarkable. The space was too small, and the flow for getting food was very poorly designed. Everyone had to queue in the corridor to get dishes, which felt unrefined and lacked the grandeur expected of a luxury hotel. It didn't match the hotel's prestige, and I suggest improvements. Overall, we were satisfied. If 100 is a perfect score, we'd give it a 95."

"I've visited Hangzhou many times, and each time, I only stay at the Grand Hyatt. It always amazes me how checking out never takes more than two minutes there! Just as I stepped out the main entrance recently, a manager rushed out after me and said: ”Madam, I've noticed you're a frequent guest whenever you're back in China. I'm very sorry that a couple of days ago, there was a slight delay in delivering the amenities you requested.” (Honestly, it was perfectly understandable – I was about to head out at the time, and even though it was delivered a bit late, I didn't say anything. In fact, I even smiled and thanked them for their effort; I hadn't even given it a second thought myself!) Me: ”Wow, that's incredibly thoughtful of you! It was something I hadn't even paid attention to. May I ask for your name?” He then handed me his business card and told me to contact him anytime before my next visit. Every time I visit Hangzhou, I only stay at the Grand Hyatt. It's truly the only hotel that feels like a home away from home whenever I'm back in the country. Although the hotel has been around for some years, and despite both being international brands, I personally feel that compared to the somewhat mechanized service at hotels of the Ritz-Carlton caliber, Grand Hyatt Hangzhou offers a more personalized, human touch without sacrificing its high standards. The doormen always greet guests with a genuine, gentlemanly smile when opening the car door. A local friend always suggests I try other hotels in the city for a different experience, but with such consistently excellent service from the Grand Hyatt, I simply can't bring myself to stay anywhere else!"

"## 1. Location & Transportation The hotel is housed in Hangzhou's iconic 'Big Golden Ball' landmark (Raffles City), boasting unparalleled panoramic views of the Qiantang River! It's a mere 5-minute walk to Citizen Center Station on Metro Line 4, a 15-minute taxi ride to West Lake, and 20 minutes to Hangzhou East Railway Station. With Raffles City and MixC Mall right next door, it's incredibly convenient for shopping and dining. However, traffic can get quite heavy around the area during evening rush hour, so taking the metro is highly advisable. ## 2. Room Facilities & Hygiene I stayed in a River View King Room this time. The floor-to-ceiling windows offered a direct view of the Olympic Sports Center, and the night view was absolutely breathtaking! The facilities, while not brand new, are exceptionally well-maintained: the mattress was perfectly comfortable – neither too soft nor too firm, there was a separate bathtub and shower, and the toiletries were Byredo's 'Mojave Ghost' (a very sophisticated scent). Hygiene was impeccable, with attention to every detail – even the glass windows were spotless, not a single fingerprint in sight."

"Choosing Media Hotel for my Hangzhou trip this time was definitely the right decision! **Unbeatable Location:** The hotel is right next to in77, super close to West Lake. It's just a five-minute walk to Hubin Pedestrian Street, making it incredibly convenient to stroll back after catching the musical fountain show in the evening. Both bus and subway stations are nearby, so there's no need to take a long detour to visit attractions like Lingyin Temple and Longjing Village. This was a huge plus for us travelers with luggage. **Comfortable Rooms:** The room was incredibly comfortable. We booked a 'Selected Twin Room,' but the hotel kindly upgraded us to a 'Deluxe Twin Room.' Waking up to the sunlight streaming in after drawing the curtains in the morning was absolutely delightful. While not overly spacious, the room was spotless and well-maintained. The bedding had just the right level of firmness, and after two nights, I felt perfectly rested. The shower water heated up quickly and the water pressure was excellent – something I truly appreciate when staying away from home. **Thoughtful Service:** The service was incredibly thoughtful. The front desk staff proactively offered maps and suggested less-traveled routes, which was a refreshing change from hotels that just give vague directions. When I forgot my charger, room service promptly delivered one to my room without even asking for a deposit – it made me feel really cared for. While the breakfast selection wasn't spectacular, it did offer local specialties like Pian'er Chuan noodles and Dingsheng pastry, which was a nice opportunity to try some local flavors. The only minor drawback might be that it's an older building, so the elevators occasionally required a short wait. However, the overall value for money is excellent, and I would definitely choose to stay here again on my next visit to Hangzhou."

"As a frequent guest of Shangri-La, it's consistently our top pick for family vacations. The rooms are spacious, and the two double beds can be easily combined. The service consistently meets Shangri-La's excellent standards, and the hotel pool is clean and well-maintained. The location is fantastic, being very close to West Lake. Sightseeing carts and boat docks are all conveniently nearby, as is Hubin 77 shopping mall. The hotel offers a direct connection to Kerry Centre, with a subway station also conveniently close by. Kerry Centre itself is a hub of convenience for dining, enjoying bubble tea, and shopping. On hot days, if you prefer not to venture out, you can simply relax by the pool or explore the mall. Across the street, there's a bustling night market with fantastic local eateries, including delicious Maocai, and other nearby restaurants that are all excellent and affordably priced. It's truly worth recommending. The surrounding area truly offers something for everyone, from upscale establishments to charming local gems. For breakfast, you can easily find options like KFC or McDonald's nearby, and there are also several coffee shops in the vicinity. Suggestions for management: We recommend improving the bathroom ventilation and replacing the carpets with hard flooring as soon as possible."

"Booked this hotel specifically for Chen Peisi's performance at the Hangzhou Grand Theatre! It's literally just across the road – incredibly convenient! I'd booked a river-view room and was happily upgraded to an Executive Room! Hangzhou, you've captured my heart even more ❤️ The river view truly lived up to its name – absolutely magnificent! The windows were immaculately clean and sparkling. The room was spacious, and the mattress was perfectly comfortable, ensuring a deep and restful sleep. The shower had great water pressure and drained quickly, making for a truly refreshing experience. Breakfast was quite extensive; not being in a rush, I ended up spending over an hour enjoying it! Next time I'm in Hangzhou for a show at the Grand Theatre, I'll definitely be staying here again!"

"Everything was excellent. Hotel is exactly per photos in trip.com no traps. Clean, great service, room size and layout is perfect. MRT station is literary right at the doorstep. Love the hotel design."

"My family really enjoys staying at Junteng, so when I came to Dalianhua for a concert this time, it was my first choice. The location is pretty good, at the intersection of two subway lines, about a 3-minute walk from the station exit. There's a FamilyMart downstairs, but it's not 24/7, closing at 10 PM. The room was exactly as pictured, very spacious and clean, and I even got a free upgrade, which was great! Just a minor suggestion, the smart toilet seat area was a bit small, but everything else was perfect. I'll definitely choose this place again next time!"