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My first stay at Mercure Hangzhou Fengqi Road was very pleasant overall! First, the location is excellent, right near Fengqi Road, making transportation incredibly convenient. There are plenty of dining and shopping options nearby, and it's easy to hail a taxi. It's only about 2km from West Lake Scenic Area, which is great for anyone visiting Hangzhou for business or leisure. The room was spacious and bright, spotlessly clean, with soft and comfortable bedding. The soundproofing was also excellent, allowing for a very quiet and restful night's sleep. The toiletries were of good quality too; though not a big brand, they left a subtle citrus scent, and my hair and skin felt smooth afterward. The bathroom featured a smart toilet, and the shower had excellent non-slip measures and grab bars, with plenty of hot water – very senior-friendly! What impressed me most was the service. Both the front desk and housekeeping staff were warm, attentive, and polite, with quick response times, making me feel right at home. When I checked in, I emphasized that I needed a non-smoking room, but upon opening the door, I found a strong lingering smoke smell from the previous guest. I reported this to the front desk, and they immediately moved me to another room on a higher floor. The security guard on the first floor was very responsible, carefully verifying visitors' identities. The housekeeping ladies always greeted me with a smile. The breakfast restaurant, though not large, offered a rich variety of fresh ingredients, catering to different tastes and needs from both north and south. Areas for improvement: 1) I wanted to go to the gym but found the door locked. 2) The hotel lacks a service elevator, so guests and staff share just two elevators. Sometimes, due to goods being transported, the wait for an elevator can be quite long. 3) The rooms do not provide an iron and ironing board. If you need to iron clothes, you have to go to the laundry room on the first floor, and there's only one in the entire hotel. This is very inconvenient and not user-friendly. 4) In the 11th-floor room I initially stayed in, the lettering on the bedside phone was faded. When I wanted to report the smoke smell to the front desk, I didn't know which button to press. I had to use my mobile phone to call the hotel. I suggest the hotel replace the phones and clearly label the buttons, or provide a small card on the bedside table with the service hotline information. 5) The bedside lamp and overhead light in the room couldn't be controlled separately, and there was no night light. Turning on the light in the middle of the night would disturb anyone else in the room, but without it, you'd be fumbling in the dark and risk falling.

This is one of the best hotels I've stayed at in Hangzhou. I didn't even realize it had a bathtub when I booked it; the hotel butler actually pointed it out to me. The room is very clean, and the decor is nice and quite unique. The hairdryer gets full marks, and the shower pressure is excellent. There are buses right outside, which makes getting to some places very convenient. The service is warm and professional. I'll definitely book here again next time I visit.

This hotel exceeded my expectations. From the elegant lobby decor to the thoughtfully designed room, every detail reflects great care and attention. I especially enjoyed sitting by the large bay window, watching the peaceful river outside—it was the perfect place to relax. I would also like to thank the hotel staff for their outstanding service. Their prompt responses and helpful assistance made my first trip to Hangzhou completely hassle-free. I highly recommend this hotel to anyone looking for a peaceful and comfortable retreat in the heart of a vibrant city like Hangzhou.

The environment here is fantastic! The lobby has books, a guzheng (Chinese zither), and calligraphy brushes, plus two adorable parrots 🦜. I'm very satisfied with this hotel; the rooms are spotless, and the front desk staff are wonderful. It's also very convenient for getting around. To go to West Lake, you just need to take the subway to Xiuxi Road Station. I really love it and will definitely stay here again next time I'm in Hangzhou.

It's like living in a forest, with acorns constantly falling from the trees. The hotel is very clean, with virtually no mosquitoes. The room facilities are all excellent, especially the toilet flushing, which isn't too loud. Special praise goes to the hotel staff; their service was exceptionally good from check-in to check-out. They provided afternoon tea with fruit platters, nuts, and tea; offered ginger soup and ice packs if you had a cold; and promptly came to your room to help with any issues. The hotel only offers vegetarian food. I tried it once, and it was quite good and creative. Compared to the Black Pearl Hotel (averaging 1000 RMB per person), it's definitely not quite as good, but it's much better than other vegetarian restaurants in temples. Every ingredient was very fresh, although there were some issues, like the watermelon in the complimentary fruit platter being sweet and the blueberries being extremely sour. If you don't want vegetarian food, the surrounding farmhouses are a good option, offering fish, chicken, stir-fries, etc. I randomly picked a few and none were bad. The hotel also arranged various courses, including a healing class and Baduanjin (Eight Pieces of Brocade). Lying in a cabin surrounded by trees and feeling the breeze on a platform by the forest river was a truly therapeutic experience! I stayed for two days and there were still many courses I didn't get to try, so I'll make up for them next time! I'll consider bringing my parents next time.

This hotel is a bit dated. The lobby features huge jade ornaments, the hallways are carpeted with thick rugs, and the rooms have crystal chandeliers. The suite was divided into two independent rooms, one bathroom, and two toilets. It was spacious with good soundproofing. The shower pressure was amazing, making for a very comfortable shower. However, the bed in the smaller bedroom was quite firm and the pillows were too low. Upon check-in, we received two lattes and a very simple welcome fruit platter, but no welcome gift. There's a viewing platform on the 10th floor with a side view of West Lake. Xinqiao is probably the tallest building near West Lake, so you can catch the sunset over the lake. Just remember to go about half an hour earlier than the written sunset time to catch it! Turning right out of the hotel, you'll find several Intime department stores connected, and a short walk further brings you to West Lake. It's super convenient for dining and shopping.

The room was clean and tidy, so check-in was fine. The location is quite convenient, just a straight walk, and West Lake is about 500 meters away. For families with kids, being a bit closer would be better, especially since it was scorching hot when I visited and I was drenched in sweat. My room cost over 900 yuan, but it was pretty basic. This room type definitely doesn't justify the price; it was super ordinary and not worth it at all.

I was on a last-minute trip to Qiandao Lake and arrived at the hotel quite late. Xiao Dong at the front desk was very patient and provided excellent service. The room was nice, and they upgraded me for free.

Front desk staff, Ms. Wang Xiao, kindly upgraded my mother's room for free. The room was spacious and bright, with a bathtub for a relaxing soak. The environment was quiet, ensuring a great night's rest. Breakfast was plentiful, and they even gave us a souvenir upon check-out. I'll definitely recommend this place to my friends and family when they visit Hangzhou.

My stay at Hangzhou Tower Hotel was exceptional. The hotel boasts a prime location, right next to West Lake, making it incredibly convenient to walk to many famous attractions. The rooms are spacious and bright, with modern and well-maintained facilities. The bedding was remarkably comfortable. The staff provided professional and attentive service, from check-in to daily inquiries, responding efficiently and with a kind and polite demeanor. The dining options were extensive and of high quality, especially the breakfast, which offered a wide variety of both Chinese and Western dishes. The overall environment was clean and elegant, with attention to detail that showcased its quality. This stay far exceeded my expectations and is truly an ideal choice for a visit to Hangzhou. Highly recommended.