Find 5-Star Hotels in Hangzhou

"Zhongshan Xizi Hotel Hangzhou, as one of the renowned hotels in Hangzhou's city center situated by West Lake, boasts an unbeatable location that attracts numerous tourists and business travelers alike. Nestled right on the West Lake shore, it's just a few minutes' walk from the West Lake scenic area, allowing guests to fully immerse themselves in the natural beauty of West Lake's changing seasons and its rich cultural and artistic ambiance. The surrounding area offers excellent public transport links, with various metro and bus lines, making travel incredibly convenient. Furthermore, the hotel's vicinity provides a wealth of amenities, including diverse dining and shopping options, offering great convenience for guests. It truly stands out as an excellent accommodation choice for both business trips and leisure travel. However, despite the hotel's distinct geographical advantages, both its overall service level and hardware facilities still present significant room for improvement in several aspects. Firstly, the hotel's hygiene management is subpar, noticeably impacting the guest experience. While daily room cleaning is performed routinely, it often appears to be superficial, lacking the thorough and detailed cleaning measures expected. Issues with bathroom cleanliness are particularly prominent. Many guests have reported that toilets and sinks are not deeply cleaned, stains frequently remain in bathroom corners and on anti-slip mats, and floor cleaning is often inadequate. This level of hygiene impacts guests' comfort and sense of security, consequently lowering the hotel's overall rating. Secondly, while the service staff generally maintain a positive and enthusiastic attitude, proactively offering assistance that is helpful to guests. However, some frontline employees' over-eagerness occasionally verges on interference, particularly their excessive inquiry into personal privacy and itinerary details, which has left some guests feeling uncomfortable or even startled. Exceptional hotel service should achieve a balance between warm hospitality and respect for personal space, avoiding any undue pressure on guests. Zhongshan Xizi Hotel could improve staff service training to not only enhance service skills but also place greater emphasis on protecting guest privacy, ensuring that service is both considerate and non-intrusive. Thirdly, the hotel's breakfast selection is quite limited and fails to cater to diverse preferences. The breakfast menu primarily features Chinese congee and simple pastries, lacking variety. This has left some guests, who seek a more abundant and flavorful breakfast, feeling disappointed. The seating in the breakfast restaurant is rather dense, leading to overcrowding during peak hours and preventing a comfortable dining environment. If the hotel could expand the variety of dishes, offer more diverse flavors, and smartly adjust the seating layout, it would significantly improve the overall breakfast quality and guest satisfaction. Fourthly, several aspects of the hotel's hardware facilities are in urgent need of an upgrade. The elevators are relatively slow, particularly during peak morning and evening hours, forcing guests to queue and wait for considerable periods. Many travelers with significant luggage find the inefficient elevator service quite inconvenient. Increasing the number of elevators and implementing technical improvements would enhance operational efficiency and improve the overall guest flow. Furthermore, the limited number of food delivery robots introduced by the hotel struggles to meet meal delivery demands during peak times, resulting in guests waiting a long time to receive their food, which negatively impacts their dining experience. Deploying more robots or supplementing with human delivery would significantly boost delivery speed and efficiency. Fifthly, the hotel provides a self-service laundry room, which theoretically offers significant convenience for long-stay or independent travelers. Equipped with user-friendly washing machines and dryers, it's suitable for guests with a small amount of clothing to do their own laundry. However, in reality, the laundry room's management is disorganized, lacking clear usage instructions and staff supervision, which frequently leads to conflicts among guests. Even more concerning, hotel staff sometimes open washing machines and dryers that are currently in use, without any prior notification to guests. This action severely infringes upon guests' privacy and their right to use the facilities. Laundry is a personal and private activity, and the hotel should respect guests' privacy by ensuring any equipment checks adhere to clear regulations and notification protocols. In summary, Zhongshan Xizi Hotel possesses notable strengths regarding its prime location and certain service aspects, with staff generally demonstrating a good attitude. However, substantial room for improvement exists across many crucial details, including the depth of cleanliness, breakfast variety, hardware facilities (especially elevator and meal delivery efficiency), as well as laundry room management and privacy protection. Should the hotel implement meaningful improvements to address these shortcomings in the future, it would significantly enhance guest satisfaction and its reputation, thereby solidifying its position as a more popular and high-quality accommodation option in Hangzhou's West Lake tourist area."

"## 1. Location & Transportation The hotel is housed in Hangzhou's iconic 'Big Golden Ball' landmark (Raffles City), boasting unparalleled panoramic views of the Qiantang River! It's a mere 5-minute walk to Citizen Center Station on Metro Line 4, a 15-minute taxi ride to West Lake, and 20 minutes to Hangzhou East Railway Station. With Raffles City and MixC Mall right next door, it's incredibly convenient for shopping and dining. However, traffic can get quite heavy around the area during evening rush hour, so taking the metro is highly advisable. ## 2. Room Facilities & Hygiene I stayed in a River View King Room this time. The floor-to-ceiling windows offered a direct view of the Olympic Sports Center, and the night view was absolutely breathtaking! The facilities, while not brand new, are exceptionally well-maintained: the mattress was perfectly comfortable – neither too soft nor too firm, there was a separate bathtub and shower, and the toiletries were Byredo's 'Mojave Ghost' (a very sophisticated scent). Hygiene was impeccable, with attention to every detail – even the glass windows were spotless, not a single fingerprint in sight."

"Location is perfect! Infront of the hotel is metro. Room was clean. So surprise with the towel steriliser inside the room! Everything is good! Plus plenty of water bottle infront of the lift for every floor. Will come back! And was also surprise the room has fridge 🥰"

"We recently stayed at Sofitel Hangzhou Westlake for our honeymoon and it was truly unforgettable. From the moment we arrived, the staff made us feel warmly welcomed and celebrated this special occasion with thoughtful touches that went above and beyond. The hotel’s location by West Lake is unbeatable. We loved being able to step outside and enjoy peaceful morning walks with stunning lake views. Our room was elegant, comfortable, and beautifully prepared, with small details that made us feel right at home. Breakfast was a highlight every day, offering both international and local Hangzhou dishes that were fresh and delicious. The service team was attentive, friendly, and always ready to help with a smile. What stood out most was the care and hospitality throughout our stay. The team made sure every moment was smooth and enjoyable, creating memories we’ll cherish forever. We couldn’t have asked for a better place to celebrate our honeymoon in Hangzhou. Highly recommended for anyone looking for a romantic and luxurious stay."

"Our stay exceeded all expectations! The front desk service was incredibly attentive and thoughtful. From the moment we checked in, we experienced professional and meticulous service. Olive and Jennifer at the front desk were always smiling and handled our check-in quickly and efficiently. Frank Su proactively upgraded our room and even provided complimentary welcome fruit. When we checked out, they helped us call a taxi and assisted with loading our luggage into the car. We absolutely have to give the front desk team a five-star rating! 🌟🌟🌟🌟🌟 Their service was warm and thorough, with attention to detail evident everywhere, making our entire trip feel exceptionally comfortable and welcoming. Next time we're in this city, we'll definitely choose this hotel again!"

"I chose this hotel again after my business trip to Hangzhou last month. As it's off-peak season (not summer), the crowds have thinned out considerably, and the breakfast area is much less busy. Breakfast still offers great value for money. The service from the front desk, housekeeping, and restaurant was also satisfactory. The room type this time was pretty good. However, perhaps it's the season, but there were quite a few mosquitoes, and my friend ended up with four or five bites overnight. The bed sheets and duvet cover felt a bit damp. I hope the hotel will reinforce its cleaning and hygiene measures."

"I brought my mother to Hangzhou, and we chose to stay at the Four Seasons Hotel. This hotel left a very deep impression on me and created many interesting memories. **Service:** Before arriving, I had considered canceling my Four Seasons reservation, partly because the previous hotel we stayed at was so incredibly comfortable. It had unbeatable views, excellent service, and was only a fifth of the price of the Four Seasons... Later, a Four Seasons staff member called me, rekindling my interest in the trip. Upon arrival, the Four Seasons' service certainly did not disappoint. The lobby supervisor knelt down to speak with us (as we were seated on a low sofa) and carried our luggage all the way to our room. During our stay, they helped us book a travel photoshoot and a reservation at Jin Sha restaurant, among other services. They also drove us around the Four Seasons garden in a lovely little red car, satisfying our curiosity as guests. In the evening, when we went out, a young man from the lobby even gave me mosquito repellent and reminded us to use it. The cleaning staff were also very friendly and always accommodated our requests. Every time we returned, the room was neat and tidy, thank you all very much! The only thing I was dissatisfied with was the 'teacher' of Song Dynasty culture. She was responsible for demonstrating tea brewing and calligraphy to guests. The hotel supervisor said this experience didn't require an appointment and was first-come, first-served. I arrived with my 70-year-old mother at 3:05 PM, and she shooed us away, saying she had an appointment at 3:30 PM... Huh? Wasn't it first-come, first-served? Why would she shoo guests away? After we insisted, she reluctantly agreed, then rushed through the demonstration in about 9 minutes. Her service attitude was a complete opposite to that of the hotel's other staff. **Ambiance:** The environment is exquisite and clean, a luxurious blend of American and Chinese styles. We were very interested in the hotel's architecture, for example, where did those massive wooden beams come from? How were they pieced together? Unfortunately, the hotel didn't provide any related information or explanations. **Facilities:** The use of solid marble and wood is impressive. Although built in 2010, the quality is still excellent. The rooms have smart toilets with heated seats, unlike the cold seats at the West Lake State Guest House. The bathtub is very comfortable with an integrated headrest, and dried chrysanthemum flowers are provided for bathing in the summer. The SPA facilities are very comprehensive, with a layout resembling an alchemy chamber from a cultivation novel. A small stream runs beneath thick stone slabs, with massage rooms on both sides. The heavy iron door leads to a private area complete with a toilet, shower, and hot spring pool, offering excellent privacy. The dim sum lunch at Jin Sha restaurant, the crispy chicken, and the West Lake sweet and sour fish were especially delicious! My mother particularly loved the sweet and sour fish and even finished all the sauce. Breakfast was decent but unremarkable. The space was too small, and the flow for getting food was very poorly designed. Everyone had to queue in the corridor to get dishes, which felt unrefined and lacked the grandeur expected of a luxury hotel. It didn't match the hotel's prestige, and I suggest improvements. Overall, we were satisfied. If 100 is a perfect score, we'd give it a 95."

"I've visited Hangzhou many times, and each time, I only stay at the Grand Hyatt. It always amazes me how checking out never takes more than two minutes there! Just as I stepped out the main entrance recently, a manager rushed out after me and said: ”Madam, I've noticed you're a frequent guest whenever you're back in China. I'm very sorry that a couple of days ago, there was a slight delay in delivering the amenities you requested.” (Honestly, it was perfectly understandable – I was about to head out at the time, and even though it was delivered a bit late, I didn't say anything. In fact, I even smiled and thanked them for their effort; I hadn't even given it a second thought myself!) Me: ”Wow, that's incredibly thoughtful of you! It was something I hadn't even paid attention to. May I ask for your name?” He then handed me his business card and told me to contact him anytime before my next visit. Every time I visit Hangzhou, I only stay at the Grand Hyatt. It's truly the only hotel that feels like a home away from home whenever I'm back in the country. Although the hotel has been around for some years, and despite both being international brands, I personally feel that compared to the somewhat mechanized service at hotels of the Ritz-Carlton caliber, Grand Hyatt Hangzhou offers a more personalized, human touch without sacrificing its high standards. The doormen always greet guests with a genuine, gentlemanly smile when opening the car door. A local friend always suggests I try other hotels in the city for a different experience, but with such consistently excellent service from the Grand Hyatt, I simply can't bring myself to stay anywhere else!"

"I had left a note during booking requesting a quiet, south-facing, non-smoking room with a nice view. To my surprise, Vivian from the hotel specifically reserved a room that met all my requests. A big thumbs up to her! Because I had to wait a little while, she even upgraded my breakfast for three days. The cleaning lady noticed I had washed my socks and specially left me some laundry detergent. She also neatly folded my child's pajamas. Many small details made me feel incredibly welcomed and warm. Staying at the Radisson Blu made my Hangzhou trip very enjoyable, highly recommend staying here! I'll definitely be back next time!"

"The hotel is incredibly close to the Broken Bridge at West Lake, and the transportation right outside is super convenient. Plenty of food options nearby too. Wulin Night Market and a food court are also easily accessible. The front desk service was excellent, especially their warm and friendly attitude! I was particularly impressed with Leon's service. 👍 Overall, it was a wonderful stay."