Perched on the highest point of Hanbi Peninsula, Grand Hilai Sun Moon Lake offers a secluded retreat with a sweeping 270-degree view of the captivating scenery of Sun Moon Lake. Designed by the internationally acclaimed Wei-Min Lee of LWMA, the hotel, with 12 floors above ground and 3 below, has undergone a complete renovation of its layout and space design, including a reoriented main entrance, to cast tranquility and elegance upon indoor environments and pathways. With 93 lakeview rooms and suites ranging from 50 to 360 square meters, the hotel incorporates elements of Sun Moon Lake's light, water, mountains, and forests. This blend makes every moment at Grand Hilai Sun Moon Lake feel like a stay in a magical paradise, redefining the epitome of luxury vacation experiences.
"The facilities are all brand new, and the small balcony in the room is fantastic. They even light mosquito coils for guests in the evening, which is a great touch and allows you to relax comfortably on the balcony. The bathroom's choice of two different-shaped round mirrors also shows the thoughtful design of the room, significantly enhancing the quality of the wash-up experience.
However, I believe that high-standard pricing should come with excellent service. The staff at the tea house seemed unfriendly; they didn't even proactively seat us when we stood at the entrance, making us feel like strangers. On the other hand, the front desk staff were very friendly.
When using the hot spring and sauna, we encountered a father with two extremely loud children who were jumping and making a huge commotion. We reported it to the staff, but there was no improvement. I think if guests are disturbing others, they should be prohibited from using the facilities. They even splashed water between the hot and cold springs, which was truly awful. I had planned to use them again early the next morning, but when I went, the same three were there again, which was incredibly frustrating.
As for breakfast, I felt it wasn't particularly good. The duck vermicelli soup for the late-night snack, however, was much more memorable."