Spa Hotels in Bacalar

"Struttura molto bella, l'attenzione ai clienti è molto intensa ma non asfissiante. Se vuoi stare da solo nessuno ti opprime ma se hai bisogno di qualcosa basta scrivere sulla chat con la reception. Il ristorante è molto curato nelle presentazioni dei piatti, ma tutto molto buono, anche a colazione. Unico neo, per me, chiude presto. Il posto è incantevole."

"This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner. The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place: - very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again. - very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel. - the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours - waiters service also very inconsistent. Some friendly, some couldn’t even say “hello” - food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious. - on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner) Overall, too many little things that went wrong to make this stay enjoyable."

"Spectacular, dream place. I would return a thousand times more!!!"

"I like to listen to the sound of rain to help sleep. It is a deep sleep place to come here in the rainy season. The cabin is not very soundproof. The heavy rain fell in the surrounding woods. The air conditioner was turned on and the quilt was wrapped in the quilt. It was really a three-dimensional surround sleep aid ASMR in the whole house. We slept for 12 hours. The weather is not very good recently, it is not easy to get a big sun during the day, so the scenery is not as sunny, but because there is no direct sun, it can make people sit by the lake and drink wine without burden. The lake water is blue colored whether it is sunny or cloudy, very calm, the water depth is about 2 meters, you can swim a little. The facilities in the hotel room are also relatively simple. For example, the last picture of the hotel bathroom is open-air, so you have to take a shower when it doesn't rain. ⚠️ Note: Those who are afraid of insects and frogs and are afraid of cockroaches should be careful. It is inevitable that they will encounter them on the road and there will be many insects around when eating. It is worth mentioning that this hotel restaurant gives people an unexpected surprise, basically no dish that step on thunder."

"The Hotel offers a unique experience. The pool is beautiful and perfect for relaxing. The beds are comfortable. Service is friendly and helpful. If you want a unique getaway, stay at this hidden gem in Bacalar. "

"It was an enjoyable trip overall. The only two issues I had was 1. My unit with the jacuzzi had some wear, seems like there was a leak because there’s sealant on all corners throughout the room. 2. The couples massage was nice!! I asked for tension/deep tissue but didn’t get that. It was a bit light and skipped front upper body area."

"El hotel está muy lindo por poner un pero es la tv que pierde señal y la ducha resbala por lo demás todo perfecto lo recomiendo 100x100"