The exterior and lobby of the hotel were quite rundown, with the lobby sofas appearing old and dirty. Check-in was supposed to start at 2 pm, but we only received our room around 3:30 pm after a long wait. Although the hotel offered refreshments during this time, it was still inconvenient. On a positive note, the room itself was impressive, resembling a 5-star accommodation, although the bathroom’s cleanliness was only average, particularly the walls, which needed better attention. Breakfast was decent but not exceptional and the place was quite humid. The staff, however, provided excellent hospitality, being very polite and friendly.
A memorable experience at The Zuri. It's close to Pekanbaru's shopping malls. The swimming pool offers city views of Pekanbaru, and the breakfast was delicious.
Nice place to stay in the city of Pekanbaru… Easy access to everywhere… Room is too spacious and comfortable… Breakfast menu is amazing and delicious too… Highly recommended…
It’s my first time staying at this hotel together with my big family for wedding ocassion. The location is great although the hotel located at the main road where easily to have traffic jam most of the time, taking a grab is a choice and must!
The hotel staff are very friendly and helpful too.
For better improvement , the hotel need to upgrade and polish some hotel furniture or equipment hence can make hotel more attractive to the tourist.
The hotel room was nice and modern but the view from the booked room faced it's own wall (no view). As a result, I had to cancel the reservation & opt for a more expensive room with a view. It's location and surroundings are much to be desired.
Front office staffs are friendly but rigid and not flexible.
Not much amenities; just a small gym beside the small pool and a massage desk for massages to be done in your room. Do check your towel, bedsheet and pillow cases for any stains or dirt and get it replaced immediately. A 3.5 star rating for me.
Yesterday I was praised for being good, when I posted that I was having breakfast, when I stayed for the 2nd time I got a slightly disappointing room, in the first room the TV channels were complete, when I booked the 2nd room I moved to only a few TV channels, then in the first room the hot water worked, when I stayed here for the 2nd time the hot water didn't and didn't work until my child got cold when taking a bath, and it was the rainy season. Even though the room type is the same, I got the first room price cheaper on this application. So far the hotel is worth it with that price. Compared to other hotels, I plan to come back to this hotel again tomorrow if I go to PKU again, because there are lots of food around and it is close to the Ramayana shopping center, I just want to give that input, pay attention to the last room so that it will be better in the future. So far the others are good.
The hotel is good. Room just fine, but the bathroom room little bit smelly.
Also, sometimes you can hear motorcycle crossing in the midnight. That's so disturbing.
But overall, it's good
The room is comfortable, clean. Overall, the hotel is really good, especially if you bring children. There is a children's playground and a swimming pool.
location is strategic, close to shopping centers and renowned dining places. the room i stayed in was clean, comfortable, and equipped with modern facilities. the hotel staff was very friendly and responsive to my needs. The breakfast was also delicious, with a variety of food options served. overall, I highly recommend this hotel for a pleasant stay🫰🏻🫰🏻
the room is clean, the bathroom is decent, the air conditioner is very cold, the TV is a smart TV
Great
62 reviews
9.0/10
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SStizaThe exterior and lobby of the hotel were quite rundown, with the lobby sofas appearing old and dirty. Check-in was supposed to start at 2 pm, but we only received our room around 3:30 pm after a long wait. Although the hotel offered refreshments during this time, it was still inconvenient. On a positive note, the room itself was impressive, resembling a 5-star accommodation, although the bathroom’s cleanliness was only average, particularly the walls, which needed better attention. Breakfast was decent but not exceptional and the place was quite humid. The staff, however, provided excellent hospitality, being very polite and friendly.
Rrikyputra88Here are a few points I'd like to highlight:
1. There was a leak in the hallway on the 6th floor, which made it unpleasant to walk through.
2. The breakfast selection needs more variety.
AAnonymous UserThe room is clean, the air conditioning is cold, the breakfast is quite delicious, the female receptionist could perhaps be friendlier in serving hotel guests.
GGuest UserExcellent location and friendly service staff :) We stayed for a night and went to their in-house massage which accepted bookings until 12am. The massage was great!
The hotel room itself was clean and well furnished. Bed was so soft and comfy that i still miss to this day. If you want to have a restful good night's sleep i highly recommend this hotel.
Thank you and we will stay again in future! <3
Kkotaro8249Basic hotel for one night stay. Friendly staff, clean, nice room! Walking distance to Masjid Agung. Travelling around - you can opt for GRAB Bike if you are too lazy to walk, otherwise, no issue to walk around exploring the streets and alleys.
MMama pemberangYesterday I was praised for being good, when I posted that I was having breakfast, when I stayed for the 2nd time I got a slightly disappointing room, in the first room the TV channels were complete, when I booked the 2nd room I moved to only a few TV channels, then in the first room the hot water worked, when I stayed here for the 2nd time the hot water didn't and didn't work until my child got cold when taking a bath, and it was the rainy season. Even though the room type is the same, I got the first room price cheaper on this application. So far the hotel is worth it with that price. Compared to other hotels, I plan to come back to this hotel again tomorrow if I go to PKU again, because there are lots of food around and it is close to the Ramayana shopping center, I just want to give that input, pay attention to the last room so that it will be better in the future. So far the others are good.
Aangelina jolieeelocation is strategic, close to shopping centers and renowned dining places. the room i stayed in was clean, comfortable, and equipped with modern facilities. the hotel staff was very friendly and responsive to my needs. The breakfast was also delicious, with a variety of food options served. overall, I highly recommend this hotel for a pleasant stay🫰🏻🫰🏻
Hhanisah_aisyahThe hotel located less than 10 mins from Airport and they provided free airport shuttle as well. Not only that, there were many eateries around just next to the hotel such as Bakery shop, Indomaret. The room was clean, have a nice view (need to request higher floor), good water pressure for showering. The only downside were the AC was not cool enough during my stay and the room was a bit small. Hope the hotel can fix the AC. The breakfast buffet was decent and have a lot of variety. Overall, it was worth my penny and decent stay.
BbnprasetioThere is some upgrade on their tv’s, near wingstop. Would be great if deposit can be paid by card, so you guys didn’t need to tell us, the customer, to get the cash from ATM’s outside the hotel. Just imagine, you came across the island, come to hotel, and sent back to outside just to get a money for deposit? Fr dude
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