Great design and location but service needs improvement

Sometimes it's the little things that matters when it comes to hotels, especially luxury hotels. The architecture and design is spectacular, but there's a lot of ware and tear. The in-room water decoration and jacuzzi system had residues developing on them showing inconsistent cleaning. The staff seriously needs more training, they are well intentioned but clearly not well trained. We were told that dining in room is fine, then told by the restaurant staff that they want us to only dine in the dining hall, which was really loud. Then there's the spa, which had a really skilled masseuse but the routine is what you can get in any massage parlour outside a five star hotel. We were shoved into a room changing room that had no door, and weren't informed where things were. It's new year and we didn't want to raise issues, but they can't seriously expect brand trust and value for money feeling out of services like this. #travel #familytravel #poolhotel