We have stayed several times at the imperial, this time we upgraded to a double bed suite with sea view at a cost of £160 on a two night stay. Sadly the suite (Churchill Suite) didn’t meet expectations. In very urgent need of repair and decoration, windows in lounge area filled with silicone with huge gaps and letting cold in. Supposed to be able to open but all siliconed together. The quadrant shower leaked onto the floor from the tray and waste. We removed the wast cap to see if that helped, sadly it just revealed a disgusting black gunge inside the waste that had not been cleaned for a long time. Didn’t use the drawers in the bedroom, not clean. General cleanliness will be difficult to achieve due to the delapadated state of the suite as a whole including fixtures and fittings. I think Mr Churchill who resides in many picture forms on the walls within the suite would be most upset with the conditions. Even the window drapes had fittings missing making it difficult to close curtains. On a positive note, the breakfast is excellent, I hope that things can be improved at the imperial and we will hope to hear about any planned updates to this 4**** hotel so that once again we can enjoy a break there?
This is our third time staying at this hotel, and it feels like home. The hotel has a beautiful environment, and the lobby is not big, but it is very much like the living room of a country villa, very warm! In addition to the buffet breakfast, there is also a cooked-to-order breakfast, which is very exquisite and of high quality!
Everything was fine, friendly staff, right opposite a tram stop, lovely view from the bedroom window and comfy bed. One issue I had was I booked room only and tried to pay for dinner at the hotel but for that whole week, they only catered to a certain amount of people which meant I had to go off premises to eat dinner. Other than that, no issues and would stay again.
Free parking - lie.Had to pay £14 quarter mile away. Unwelcoming reception behind screen. Struggled to get key card to work (twice). Terrible noise from sirens (hospital nearby). Wont use hotel or trip.com again. Review system is very awkward.
Great pub to stay at. Comfortable rooms great shower/bath. Good offering excellent and innovative don't miss specials board. Breakfast was good value choose the £15 option better vfm. We are both coeliac and this inn has a great GF menu. Staff are great very friendly and helpful. Recommemded.
First time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.
We had an amazing time this weekend. The kids loved the fact there were 3 TVs and 2 bathrooms, a swimming pool, jacuzzi and steam room. The facilities were great. So much space to chill out and to sit and eat. An amazing last minute find. Free parking and so close to the shops and beach.
Reasonably priced hotel with all the basics and friendly service. One girl changing the rooms when we were leaving saw me struggling with my luggage and hurried to carry it to the main door for me which I really appreciated. The room was clean and adequate but our stay was somewhat spoiled when we discovered that the shower was stuck on extremely hot..too hot to use temperature so we had to content ourselves with washing at the wash basin which we didn't appreciate.
We were dissappointed in the car parking situation. It wasn't exactly made clear that you need to drive into where it was marked exit and press for them to lift the barrier. Then unfortunately there was no room so had to call into reception to find out where we could park it was a bit stressful and could have been avoided. The hotel itself is very secure as you need to press for access to the entrance. Once up to reception on the first floor we were welcomed and allocated a room. The room was very tired with marked and scratched walls and ceiling. The bathroom had all the ususl facilities but a great big crack was in the tiles on the floor about two and half feet long. The shower head was dirty and the bottom of the main door was peeling away. The bed was two single mattresses put together which were obviously well used and meant there was a bump in between which wasnt very comfy. The bar was expensive for drinks and the staff seemed to multitask serving and cleaning tables etc. Some of the same staff were at breakfast and it just felt a bit overall short staffed. The breakfast itself was adequate but basic. We did notify reception on checking out of our findings as we are not usually ones to complain but the issues do make a difference and some just general maintenance.
Fabulous stay at the Best Western Carlton in Blackpool. The staff could not have done more to help, and the lady on the front desk was so friendly and chatty. They helped immediately when they realised I had a pram, toddler and 2 bags and was alone - even changing our room to make things easier. Lovely people!
Only downside was the thin walls, meaning we could hear every word of the 4am argument in the room next door!!
Very Good
116 reviews
8.6/10
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7,0/10
GGuest UserPamela & Peter were great making sure I had everything I needed, including car parking availability. The bed was very comfortable, the shower was basic but hot. I didn’t use the tv & nearby chair but they were available. The breakfast was good & I had a very tasty home-made steak pie & veg one evening. Plenty of pubs and curry restaurants nearby.