I booked a non-smoking single room on Trip.com and it was confirmed without issues. There are English-speaking staff at this hotel. They were helpful and allowed me and my friends to keep our luggage in their back room when we arrived too early for check-in. Although we came back late, check-in was seamless and we received our room key cards quickly. There is a 9000 Yen fine for losing a room key card. For a single room, the toilet with bathroom and shower would be a bit small if a guest is tall or heavily built. I'm petite, so I had no problems with the toilet. Bed looks like a super single and is quite comfortable with 2 mid-size pillows and a small cushion.
The cafe at the hotel was closed throughout my stay, but the hotel is a short walk from Chibaminato train station and there is a supermarket, bakery and soba place there, so it is very convenient to find food quickly.
I stayed in a twin room with my child to support a tennis tournament.
The room was quite small, but it was clean and nice. The complimentary lunch box was delicious. The service was also polite! It's close to the tennis courts in Shirako and the sea, and there are many fashionable shops nearby, and a convenience store is just a short drive away!
I'll use it again.
It may be unavoidable because the price is cheap, but it is a pity that it is a very low hospitality hotel.
As an image, it is casual to stay at a relative's house.
⚫︎ Department House
and i entered the room, and i was leaking from the ceiling
When I called the front desk, I was told to ”confirm” instead of ”change the room”, and an elderly man came in while singing a hum and said, ”Where?” ”You came to see the people at the front desk?”
About 35 minutes have passed before changing the room.
As soon as I enter the new room, the bed makeup is clearly cluttered and the sheets are out, and the comforter also comes out of the sheets, and the stains stand out.
I noticed it immediately, but the hotel people didn't look at it?
and i was disappointed that the hierarchy was lowered
The online meeting time had already passed, so I had no choice but to start preparing for the meeting immediately.
The remote control of the TV was old and could not be used unless it was re-installed.
There was no tissue ... (somehow hard paper napkin) inconvenient.
⚫︎お Fenglu
There is a cosmetics on the 10th floor, but why not on the 1st floor.
The door is broken and there is no sign of repairing (feeling the age of the paper)
⚫︎ご rice
Floor staff has a narrow view
I think it is a buffet in the morning and evening, and if it is a course dish, I should ask allergies at check-in.
Excuse me for responding to the first day.
On the second day, it says that it is Umechirimen rice, but since the rice was served, I made a strange excuse when I confirmed it, and when I finished eating, a dish that I forgot with Umechirimen came out lol
It was really unreasonable that I became a crammer every time I confirmed it because I was just unpleasant for two days in a row.
And then, there's curry for breakfast, but there's no spoon for some reason.
⚫︎ Front
Basically, it's slow to answer the phone.
When I think that I finally got out after about 30 calls, I only say ”Hello”.
⚫︎ There is no coin laundry or cleaning nowadays.
I had to go shopping because I didn't have enough clothes.
⚫︎ I apologized for the first day of dinner and served a drink.
I was planning to bring people, but I was really glad I came alone.
Moreover, I wanted to extend my stay, but I can't do it here.
⚫︎ Good point
Seaside の Ministry House は Asahi が Qili だった.
and the water server is on each floor.
Thanks to the seaside location, the turban shells and shrimp were fresh and delicious.
The simmered dishes were also well-seasoned and very satisfying.
The food was impeccable, but we had to finish our meals within an hour and a half. With so many guests, the dining room was crowded, which made it a little unsettling, which was a shame.
The rooms were right in front of the sea, with great views, and were clean. Overall, I think this is a great hotel.
Several of the showers were broken and not being maintained, so I think the hotel would be even better if they could improve on that.
Hotel near Tokyo Disneyland Area,Urayasu1.8% of visitors choose this area
GGuest User2026.03.06
This hotel is, to put it mildly, a mixed bag. The facilities and hardware are decent, but the service really needs a major upgrade. As a Marriott Sheraton, an international hotel, there should be a certain standard of service, but it felt like some staff members lacked a good service attitude. The breakfast restaurant service, on the whole, felt average and not very friendly.
Surprisingly, the amusement park charges separately and doesn't accept WeChat or Alipay – the payment options are really subpar. The staff seemed inflexible and didn't seem to consider guests' needs. The shuttle bus staff for airport transfers were even worse; they saw guests struggling with lots of luggage but didn't offer to help load it, and even checked tickets prematurely. One female staff member wearing glasses particularly stood out.
Overall, the service is poor, lacking warmth and consideration for guests. It feels like a superficial politeness without genuine concern for customer needs. Marriott management really needs to refresh this hotel's culture and values. If they can't genuinely serve guests and even discriminate against Chinese tourists, then their service team needs a complete overhaul.
On the positive side, some staff members were good, like the young Japanese man at the luggage storage, who was very helpful. Overall, I probably won't stay here again; the experience was generally poor.
Environment: The hotel is clean and the lobby is bright
Service: warm, attentive, careful explanation of all matters related to hot springs and dining
Facilities: perfect, very convenient to get what you need to soak in the hot springs, and it is convenient to eat
The restaurant food is also rich, and there is free supper, so even if you are not afraid of hunger after soaking in the hot springs at night, the special tableware for children in the restaurant is also very cute. Free parking at the entrance of the hotel is also very convenient
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How to get cheap hotels on Trip.com?
There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.
What is the way to get lower prices at hotels?
Sometimes booking hotels in midweek is cheaper, but it also depends on the season.
How many hotels are listed in Trip.com?
There are over 1,500,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!
Can I cancel or change my hotel reservation on Trip.com?
It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.
How do I contact trip.com customer service?
You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.