This hotel offers a pleasant overall experience. The rooms are spacious, clean, and well-appointed, with comfortable beds that ensure a good night’s rest. The hotel provides excellent facilities, including a gym, swimming pool, and business center, catering to various guests’ needs. The breakfast selection is diverse and delicious, and the staff is friendly and attentive, responding promptly to guests’ requests.
All the staff members at this hotel were wonderful and helpful, however the hotel did not live up to my expectations. It was located near a construction site and I did not feel safe venturing out after dark to look for food. So I skipped dinner and paid an additional fee for breakfast, which made me feel queasy the rest of the day. The TV did not work and the light switches were confusing. After breakfast, my room key stopped working and I couldn't get into my room. Luckily there was a maid in the hallway and she left me in. My room had a kitchenette with a sink and cabinets but wasn't even stocked with a plate, utensils or even a glass. I bought some crisps and a soft drink in the convenience store on site, it would have been nice to have a plate and glass. The hotel where I stayed for the previous two nights was much better appointed, in a better location and much cheaper. Getting a taxi to and from there was challenging and frustrating.
It was all right, it was a pity that the rooms did not indicate the direction of prayer, and unfortunately no clothes of prayer, and for the rest, everything was perfect.
The hotel’s staff are friendly and welcoming. The location is perfect for taking a train since it’s 5 minute’s walk from the train station. The breakfast is the best that we have had among the hotels we stayed in Morocco. We’re happy to recommend the hotel to anyone who wants to visit Marrakech and takes trains.
Hotel near Kasbah,Marrakech33.3% of visitors choose this area
XXiaoxuan34902024.05.14
Morocco navigation positioning has a deviation of tens of meters, so according to the navigation is to circle nearby, not only us, but also the local driver who came to pick us up the next day.
In fact, it is convenient to write, from the entrance of the city wall to the right side of the alley, see the picture.
It should be considered a homestay, call the boss in advance, otherwise there may be no one. In fact, there is no early morning, but the room is still very good to sleep. Except for us, all the young people live. After all, the price is only 300 yuan.
Note that you must change some local currency at the airport first. There are many small shops around the place, and you can also eat late.
Wonderful hotel with great service from the staff, it felt like they actually care about making your stay great. Room service is around multiple times to replenish items.
The best place in my 2 weeks in the country. Beach is right in front, decent gym and heated indoor pool, short walk to the markets. Outdoor pool isn't heated and was a bit cold to swim in Dec.
I enjoyed the breakfast, some interesting items like banana jam. Thank you all. 😊
The Barcelo Palm is a five-star hotel in the heart of Marrakech, Morocco, with stunning views and luxurious facilities. The hotel's swimming pool is an excellent place to relax, offering guests the opportunity for a refreshing swim and sunbathing. The service of the hotel is also very good, the staff always keep a smile and enthusiasm, provide high-quality service to the guests, and make people feel at home.
The hotel's food is also very good, there are many restaurants and bars for guests to choose from. Whether you want to try local delicacies or enjoy international favourites, here you will find something to suit your palate. The restaurant is beautifully decorated and the environment is comfortable, adding a lot of color to the dining experience.
The most striking thing is the beautiful scenery of the hotel, where there are spectacular mountains and lush forests, as well as huge gardens and ancient buildings, making people feel like they are in a fairyland. The design and decoration of the hotel is also beautiful, reflecting the culture and tradition of Morocco, which makes people fascinated by this exotic country.
Overall, Barcelo Palm is a perfect resort with food, service, facilities and views. If you want to enjoy the food, culture and nature of Morocco, then this hotel is definitely an ideal choice.
Value for money very bad and misleading advertising:
The location is great, the servers are super nice and helpful BUT:
1. totally chemical orange juice low end at breakfast
2. pool without overflow and especially dirty, without filtration. We had to clean it ourselves several times.
3. very incomplete meal card: there are many things missing.
Too bad!!!
Very Good
48 reviews
8.6/10
Price from
€81
per night
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BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
GGuest UserThe service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
GGuest UserThe staff were very kind and willing to help me when I was in trouble. I felt at ease throughout my stay and the atmosphere was very gentle and warm. I can wholeheartedly recommend this place.
MMohamedIt was all right, it was a pity that the rooms did not indicate the direction of prayer, and unfortunately no clothes of prayer, and for the rest, everything was perfect.
GGuest UserWonderful hotel with great service from the staff, it felt like they actually care about making your stay great. Room service is around multiple times to replenish items.
The best place in my 2 weeks in the country. Beach is right in front, decent gym and heated indoor pool, short walk to the markets. Outdoor pool isn't heated and was a bit cold to swim in Dec.
I enjoyed the breakfast, some interesting items like banana jam. Thank you all. 😊
FFede UrThe Riad is absolutely lovely — charming Moroccan design, a peaceful courtyard, and a rooftop terrace perfect for breakfast or winding down. The location is ideal, just a short walk from Jemaa el-Fnaa, yet quiet enough to relax.
Our room was spotless, the air-con worked well, and everything felt clean and fresh. Breakfast was generous and tasty, served on the terrace with a relaxed vibe.
I’m giving 4 out of 5 for service only because staff didn’t regularly check the rooms. Sometimes essentials like toilet paper or… weren’t restocked unless we asked. The team was friendly, but a little more attention would’ve made it perfect.
Overall, it’s a beautiful stay and I’d absolutely recommend it.
AAppleKWonderful location walking distance to most of attractions in Marrarkech 10 minutes from Jewish Quarter, Palais Badi, Bab Agnaou, 10 - 15 minutes to La Koutoubia, Le Jardin Secret. However we got lost looking for the Riad when arriving the first day. It would have been helpful if more clear and detailed directions were given (not just a map) with the booking confirmation.
The Riad is very clean. Staff cleaned our room and changed towels everyday. Breakfast was simple but transitional and delicious, limited plastic packaging involved very environmental friendly - love it.
Overall we enjoyed our staying and definitely recommend anyone who are looking for Marrakech Riad experience.
AAkmama cheungThis raid hotel is beautiful landscape, the reception ladies are lovely and helpful. But one of the bar restaurant staff seems only like to talk with Arab or French speaking customers. He was very annoying first thing I asked him about menu when I was waiting for my room to be ready at the bar, he totally forgot my request he was talking with 2 French guests, second day he shouted me out when I was take a photo due to I didn’t know the place was a terrace for a guest room which was no sign or gate closed, I was feeling I m so uncomfortable and unwelcome. Anyway, the room is fine but the service is definitely not 5 stars
AAngelleDidn’t know much about the Riad’s in Morocco but after the stay I understood the culture more. We arrived at night and couldn’t find the Riad for a while some locals helped us locate it through the alleyways (They did demand tips but we didn’t have enough small cash yet) It was scarier walking through the alleyways than it seemed but quite a chaotic main road. The inside was lovely couldn’t tell too much on arrival but the next day you could see the beautiful interior. Clean and accommodating. The host was friendly and recommend lots to do. The breakfast wasn’t for me but my friend enjoyed it
FFrankDon’t be shocked when you’re taken to a cheap back office beside the portal of the hotel after you arrived. It’s here where the check-in and check-out and all the guest related issues are handled. After you’re cleared you’re lead through a luxuriously decorated hall that seems to have been designed to be the reception of a five star hotel. The actual purpose of it was never revealed.
The service was acceptable at best. One had the impression the personal was hiding from the guests.
That said the hotel has marvelous premisses and the suites are decorated tastefully.
The pool is too cold!
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