Pet Friendly Hotels in Sabah, Malaysia

The hotel's primary focus on Chinese guests is evident in its services and amenities, which are predominantly in Chinese. This should be clearly stated in the hotel description on the booking websites. The villa itself is well-maintained, spacious, and equipped with everything you need. The beds and linens are of good quality, the toiletries are nice, and the bathroom is modern and clean. The air conditioner is quiet, but the external unit is quite noisy. The exterior and garden are lovely and clean. The breakfast buffet was subpar, with cold food and coffee that required guests to microwave (completely in Chinese) it themselves, which was also a major inconvenience. Yet, the variety and quality of food was good and tasty. The staff seemed indifferent to the lack of coffee and food, and the lady who came to ”check” on us only brought coffee when we asked. Overall, our stay was satisfactory, but this place definitely needs to improve its hospitality and guest service. Given the above this place is too overpriced.

The hotel is not so near Seafest Jetty where we need to go there to take the boat for island hopping and scuba diving. Nearby amenities such as restaurants and supermarkets are available but can be better if more. Hotel rooms are not so well equipped such as lack hangers, wardrobe so there isn’t any place to hang the clothes. Eating area where we take our breakfast every morning is not very clean. A lot of rooms for hygiene improvements.

Facilities: The room was a bit cramped; it was hard to walk between the tatami mats and the bathroom with two open suitcases. The plastic shower gel holder in the bathroom suddenly fell, which gave me a fright – I recommend replacing it. Hygiene: The room's cleanliness was average, with quite a few fallen hairs. Environment: It was quite good, and the water was clear. Service: The Black staff members were all very friendly. However, the butler and front desk didn't coordinate well. On the 28th, I went to the front desk to book an island hopping tour, but the front desk staff wasn't there. So, I contacted the hotel butler via WeChat to book the tour. After paying, I asked him to send me the specific time, but he didn't. Later, after returning from the sea, I saw the front desk and mentioned that I had booked an island hopping tour for the next day and asked what time it departed. The front desk told me to wait there at 9:30 AM. The next day, I waited until 10 AM, but the boat hadn't arrived. The front desk then told me to contact the butler, who had booked me for the 30th instead. However, the butler's first reaction was that I hadn't confirmed the time with him. He said he asked when I was checking out, and I replied the 30th, so he misunderstood. He then claimed I hadn't confirmed the time with him and asked again what day and time I was leaving, stating that even if I booked for the 29th, I couldn't go deep diving as it hadn't been more than 24 hours. Why didn't he ask me this when I first paid? To me, this was completely shirking responsibility. I checked, and usually, 18 hours or more is perfectly fine. Furthermore, I had communicated with you before checking in that my flight was at 1:45 PM on the 30th and I needed airport transfer. The front desk also recorded a morning island transfer on the 30th during check-in. If they had paid attention, they wouldn't have booked it for the 30th. Secondly, after sending the payment screenshot, I specifically sent another message saying, 'Remember to send me the specific time,' but he never did. Also, I told the front desk about the island hopping tour for the next day, but there was clearly no communication between them. In the end, there wasn't even an apology. I had to chase them for the refund several hours later. Oh, and there was another misleading point: the title 'free fishing' referred to fishing within the hotel premises, which I've taken up with Ctrip. Overall, it was still alright, but I believe that for a stay costing 3600 per night, the service awareness needs to be improved. I chose to stay for two nights, but after the experience, I feel one night would have been enough. I hope the owner can make improvements, and I wish them prosperous business.

The hotel is very clean!!! The boss from Northeast China is very enthusiastic. We booked the sea diving and other activities directly with the boss. It is a blessing for lazy people. The experience is great. The location is very close to the pier, just a few minutes walk away, very convenient. I made an appointment with the boss to come again next time! There is also a Xiaomi big TV!!! There is no need to convert the plug for charging, so touching🥰

i had problem during my check in process where they can't find my booking and the room was occupied by other visitors. i booked 4 months in advance but still they missed my book. and at first they cant help me out, and ask me to make a phone call to that trip.com. i was so disappointed at that time because is late at night, and i already paid for it in advance. But luckily one of the staff offered me to stay in another kind of room without any extra charges.

The location is in the center, everything is nearby. Quite clean. With registration, service without problems. But the room was without windows, very small, with a terrible smell of mold that did not disappear overnight. Hard beds, no interior, a window into the corridor where the light was on all night. Reminds me of a free hospital in remote regions. We slept very poorly. Breakfast is symbolic: noodles, eggs and tea, coffee. The next day we moved to a real comfortable hotel with a good breakfast and significantly cheaper.

The bathroom smell cigarette. Hotel needs to inform all guests to not smoking inside the hotel room.

The location is not very convenient! But there were few tourists staying there, the owner was very friendly and prepared dinner himself, which was very delicious, quiet and leisurely! Next time I come to Semporna, I will stay here again!

This is a hotel run by Chinese! It is very cordial to meet Chinese people abroad. The store is also very friendly to us. There is a good kitchen that you can use, you can just buy your own food, there is a big refrigerator, and there is a big living room. After a tiring meal, coming here is really like returning home. You just need to talk to the boss about going out to sea, he will arrange it for you properly, go out to sea, wherever you want to go in town, such as seafood pier, small supermarket, shopping, he can take you there for free. Except for the airport, because the airport is too far away, you need to pay for the pick-up and drop-off, and the boss has arranged it properly. Praise the little brother Weiwei (Wei Wei?) by his real name. He takes care of a store by himself. During the peak tourist season, he is busy running up and down. He is very polite and friendly. I heard that he came to help his aunt take care of the store during the summer vacation. He is a boy. She is quite shy, but she takes good care of her guests, arrives as soon as she is called, and runs out of breath, but speaks very gently when she comes to you. If the experience is very good, this little brother's service attitude accounts for at least eight points! The small town of Semporna is not prosperous, but this hotel is considered an upper-level hotel in Semporna! The room is fully equipped, air-conditioned, and has a separate bathroom! This is the point! There are many public restrooms in the town! You don't know how important it is to find a Chinese hotel if you are not good at foreign languages ​​in foreign countries! Thank you very much Wei Wei for taking care of us these days, we had a good stay and had a great time! thank you all! I think we will go again! Have recommended to friends.