Pet friendly Hotels in Porto District, Portugal

I don't know what some people are thinking, this place isn't close to anything. Even the bridge is three or four stops away, and yet some reviews call it convenient – those people should really be more responsible. The hygiene is terrible. I saw reviews mentioning the showerhead hose spraying water everywhere and thought it was an isolated incident, but the shower in my room was also unusable, spraying water all over the place. Breakfast was also very perfunctory. The only thing worth praising was the freshly squeezed orange juice; everything else was utterly useless. Every day, the towels had dirty marks. The elevator walls and floor were filthy. Last year, I stayed at the same hotel brand in Geneva, and it was so much better than this one! Service: Not a single staff member cracked a smile; it felt like I owed them a fortune! Definitely do not recommend! Do not recommend! Even the duvet cover was put on inside out, which gives you an idea of how poor the management is 👎

Stayed at this hotel 3 times in less than 2 months, not planning to return ever again. Our 1st visit was so impressive that we had booked 2 more stays short after for our family. Yet the last visit turned into a disaster. Nobody answering phone calls at night. Before checking in on our last visit. We realized our flight got delayed. tried calling the hotel at around 9.15 pm, called 5 times over 20 minutes, no one would pick up the phone in the main reception !! Furious, and so we arrived at 1am without being able to inform them that we were gonna be late. Upon arrival, as I had booked 2 rooms, I asked the only person who was on shift that night to make sure putting my parents into the booked standard double room and my family with a child into the other bigger room (Junior King Suite) . He affirmed me that the room distribution was correct so we just left our parents to go to their room and take rest since it was late. When we arrived at our room, it was definitely a small room that would only fit a couple without being able to add an extra bed. Called the reception, no ones answered again!! So had to went back down to speak to that staff at 1.30am. He insisted, the room I was put into, was the Junior King Suite !!!! I was so angry because that room didnt looked like it was over 500sq ft as it was described when I booked. But the staff said to us that the info in trip.com was incorrect and more over, the information he received didnt mentioned that we had a child with us. Angry and exhausted, and I was even gonna compromised to stay in that room and sleep. we just went back to take a shower, then the guy came , talked to my husband and would offer us a bigger room after all the drama. it was close to 2am!!! We got offered to stay in a family room so my daughter got to sleep on a sofa bed but the guy who made the bed didnt even give her a blanket. Next day, texted my parents and asked them to show us a picture of their room, we realized the guy mistakenly putting my parents into the bigger room and so we were the one who got allocated into the standard double room!! Unprofessional service from the top to the bottom!! we eventually felt bad to that staff because in the middle of the night, he was the only person who moved luggages, opening beds etc...

We had a truly perfect stay at Jam Hotel Porto. From the very beginning everything felt easy and welcoming. The room was in excellent condition, almost like new, very modern and thoughtfully designed. It was always clean and perfectly tidy which made it very comfortable to come back to after a day in the city. What made the stay really special was the lovely lady at the reception. She noticed that I was celebrating my birthday during our stay and organized a birthday muffin to be brought up to my room. It was such a kind and personal gesture that I did not expect at all and it honestly made my day. Overall it felt like a place where people really care about their guests, not just in a professional way but in a warm and genuine way. I would happily stay here again without hesitation.

Simple, limited space. But it is still a nice place. One criticism is that they only have one towel per person, which has to be enough for everything, hands, face and neck, for bathing a little small, and they do not have a cup to help with oral hygiene.

The room is very nice and clean. The staff is friendly and helpful. It's easy to walk to the city center. My husband and I are very satisfied with the Renaissance Porto Lapa Hotel.

Excellent service. The room is great. They take great care of their guests. Whenever I travel to that area for work, I always stay at that hotel.

Situated on the edge of a touristy district, but near areas that felt more authentic and lived in by locals. They were very nice at the desk. We were happy the room had a fridge and coffee machine. The design and colors were pleasing and the bed was comfortable. I would stay here again with my husband, but opt for a larger room next time. The room was cramped. Coat hooks near the door would have been useful.

The room was a good size, comfortable, and clean. The staff were very friendly and attentive, constantly replenishing items during breakfast. It's centrally located, about a 5-minute walk from Bom Sucesso Shopping Center, 8 minutes from the metro station, and 25-35 minutes from the historic center and Ribeira. On the downside, the 'quality' of new constructions, like this hotel, really stands out; normal movements and noises from the next-door neighbor echo through your room wall.

Experience was short, but I found the space very clean, sympathy in the service, open reception for 24 hours, free coffee at any time of the day ... The only negative point was even the noise-making bed, every time I moved.