MM390787****Someone came to take our luggage as soon as we got out of the car, which was nice. However, check-in was really slow; it took ages for each person. But we were able to get into our room at 12 PM, which we were very happy about.
Upon entering the room, there was a strong musty smell. After reporting it, they promptly brought a dehumidifier and an air purifier. Excellent service.
Both the pool and water park were heated, very comfortable, and you could tell they had been disinfected. The large water slide was great fun, and there were lifeguards by the pool who were very attentive; you could often hear them blowing whistles. However, there were too few swimming rings, and they were often all borrowed.
Our butler, Nicole, was very responsible, responsive to everything, and answered quickly and efficiently. Thumbs up! 👍
The evening carnival was also very interesting. The fire dance show and clown performance were a hit with the kids. However, the lamb skewers were served too slowly, and there was a long queue. A male waiter with his hair tied back had a very good attitude!
The hotel does a great job with family activities. The children's toiletries were well-stocked, and the Loohoo Park was also a favorite with the kids. When my child scraped their skin playing on the big slide, Ms. Che at the front desk gently applied iodine for me. There was also a great guy in the outdoor adventure zone who was excellent with kids; my child called him “my good buddy”!
**Food:** Breakfast was very rich and varied. We ate in the main building, and even though it was crowded, the organization was excellent, so we never waited long, and food was replenished quickly. All tastes were catered for. The happy hour at the Executive Lounge was also good, enough to fill you up, and the taste was decent!
**Service:** The most satisfying aspect was the service! Any request could be delivered to the room door, and many needs were met! Moreover, every staff member was very friendly, always smiling, and eager to help. When I lost my hat, they promptly found it and delivered it to my room with just one phone call. When clothes fell onto the balcony downstairs, they actively sought a solution and retrieved them very quickly.
I had read many negative reviews online before, so I was a bit apprehensive, but my personal stay was excellent! It's definitely worth the price! It was a very pleasant experience!
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