Mercure Bengkulu is close to government and corporate offices, also nearby tourist spots such as Fort Marlborough, Pantai Panjang (Long Beach), Soekarno & Fatmawati exile house. Fatmawati Soekarno Airport is just 20 minutes away. Featuring 233 rooms, meeting rooms, All Day Dining restaurant, swimming pool, gym, kids corner, indoor kids playground spa, bar and lounge.
"I recently stayed at Mercure Bengkulu, and unfortunately, my experience was quite disappointing due to several service and facility shortcomings.
Upon entering the room, there were no towels provided. When I requested them from the housekeeping team, I was initially told that towels were not available. After I mentioned that I needed to take a shower, I was given only one towel. The second towel was delivered much later in the afternoon, which was quite inconvenient.
Additionally, the TV remote was not functioning, and I had to wait quite a long time for the staff to come and check it. Basic items like this should be ensured to be in proper working condition before guests check in.
There was also no laundry bag available in the room, and I had to request it separately. This should be part of the standard room amenities.
In terms of service, I found it lacking as well. The security staff was not friendly, and the staff handling the waffle station during breakfast also appeared unwelcoming
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I hope the hotel can improve its service quality and ensure all room facilities are properly prepared before guests arrive, so future stays can be more comfortable and enjoyable."