Hotel near Osaka Station/Umeda/Yodoyabashi/Hommachi,Osaka5% of visitors choose this area
GGuest User2026.02.21
Loved our stay at City Plaza Osaka! We used Osaka as a base for our trip, going on multiple short day-trips followed by a longer stay in Tokyo, with one final night in Osaka before heading home. First room was clean and cozy, second room was HUGE and perfect for repacking our checked bag. Both rooms were comfortable and clean with excellent water pressure in the shower. Plenty of nice cafes and restaurants nearby, so didn’t try the hotel breakfast, but highly recommend Osaka Engine (has gluten free ramen options!) for a delicious meal! The FamilyMart downstairs was very convenient, the hotel staff were friendly and helpful, and the onsen was the cherry on top. The hotel location was great, easy walking distance to various metro stations and sights like Osaka Castle. 10/10 would stay again!
Hotel near Umeda,Osaka20.6% of visitors choose this area
VVinijiang2025.11.16
The environment: The view from the hotel room was absolutely stunning! I stayed for three days and two nights, and both the mornings and sunsets were incredibly beautiful. The rest of the time, I was out exploring and eating!
Hygiene: The room was spacious and clean. I booked a triple room, and it was perfectly fine for three people.
Location: Excellent location, within a 15-minute walk to Yodobashi Camera, right next to Lucca, and Daimaru department store. There are also many great restaurants along the way.
Service: The beautiful ladies and handsome gentlemen at the front desk were all very enthusiastic! Even with my poor Japanese, I had a pleasant conversation with them!
Thank you very much, I'd love to visit again! ^_^
Hotel near Shin-Osaka/Esaka/Juso,Osaka1.5% of visitors choose this area
Ccroral2025.10.24
Completely exceeded my expectations! The lobby decor is grand yet cozy 🏡, and the bellhop was super enthusiastic about helping with luggage 🧳. The room's soundproofing was so good I couldn't hear any noise 🤫, and waking up to the morning sun was incredibly refreshing 🌞. Checkout was super fast, no long waits ⌛. Highly recommended!
All staff understand and speak simple English which makes communication smooth
⚠️Only one staff we met at the main entrance of hotel she was rude ( I think she was handling the free shuttle bus and when we ask where the bus going she refused to answer and chase us away 🤷🏻♀️)
Oh and the Room Cleaner can understand English too and is very polite and friendly 👍
Room is really big and clean
However we couldn’t find any convenient store nearby
Location is far away from city center but near airport
The room is small but can open two suitcases. The public bath and spa are excellent. Close to JR station and donki. But the staff and hotel policy are terrible and I could only rate it woth adverse comment. First, at checkin the staff did not tell us the spa world could be used even after checkout, so we had no idea we could still stay to play the spa world the next day until we learnt it from other residents in the hotel. If we have learnt it earlier at checkin we might adjust our travelling plan as we checkin late at night from landing. Second,
upon checkout we asked for luggage storage service, which is very basic services of hotel, but the staff said if we were leaving and not staying for the spa, they would not keep our luggage. I am not meaning leaving Japan but I just go out from breakfast or some shopping. I have visited Japan multiple times and stayed in many hotels or residence, and this is the first one not offering luggage storage service. Please do not call this a hotel if you refuse to offer luggage storage service. Third, the hotel prohibited any slipper and every one had to walk back to rooms in bare feet after public bath, this sounds dirty while the staff was wearing slipper. Hotel could provide slippers and require resident to wear hotel slippers only. Bad experience and poor service.
Hotel near Osaka Station/Umeda/Yodoyabashi/Hommachi,Osaka5% of visitors choose this area
GGiselle Lu2026.04.23
My overall stay was exceptionally good, with excellent service, ambiance, room type, and meals. My overall experience far exceeded expectations.
Initially, I didn't have high hopes for the Imperial Hotel Osaka because the exterior photos looked a bit dated. However, my perception was completely overturned after checking in. It truly exceeded all expectations! Even if the hotel's facilities weren't brand new, they were incredibly well-maintained, comfortable to use, and exceptionally clean. Every detail was meticulously taken care of.
The service was meticulous and thoughtful, providing a fantastic experience, truly the standard of an established luxury hotel. The front desk staff were gentle and accommodating. One staff member (I believe her name was Kim) was especially attentive, actively helping with luggage every time I went in and out.
I stayed in a riverside room on a lower floor. The environment was very comfortable, and the price was not expensive at all (much better than many more expensive design hotels). The bedding in the room was excellent, and I slept wonderfully.
The Japanese breakfast offered by the hotel was outstanding in quality, with a well-balanced and palatable selection. The dining experience was just right, without feeling overly full. (American breakfast was also available in another restaurant).
The hotel's laundry service is also commendable. Washed clothes were clean and neatly pressed, and they were even carefully organized and tied with ribbons. This level of delicate and thoughtful care is not common even among many high-end hotels.
The hotel possesses a restrained and dignified classic charm, with sincerity towards guests evident everywhere. I have high standards for accommodation details, but this hotel still managed to be impeccable.
I would prioritize choosing this hotel again for my next trip to Osaka and am also willing to try other hotels of the same brand in different cities.
+The location was really nice, very serene with lots of mountains surrounding the ryokan;
+Relatively easy to access (pretty far from Osaka, but close to the train station);
+Staff speaks English, so you shouldn't have issues with communication;
+They have a lot of instructions/maps/manuals on how to fully enjoy the ryokan, so you shouldn't have trouble figuring out the basics.
~Food was mostly ok, nothing bad or spectacular, good portions;
~Although they do have some SPA elements, it's really not a lot (basically nothing except hot springs and massage)
-It's certainly on the older side (not in the sense of it being particularly historical, rather that it would benefit from some renovations), but maybe that adds to the ambiance for some people;
-The actual inn territory is rather small, so you won't have much to explore without going outside.
Overall, I think it's a good first ryokan to familiarize yourself with the culture a bit, but I wouldn't necessarily refer to it as particularly impressive/authentic experience.
Hotel near Osaka Station/Umeda/Yodoyabashi/Hommachi,Osaka5% of visitors choose this area
GGuest User2026.01.31
Great hotel super clean but rooms are small. The breakfast was great and available till 1PM!!
Check-in and check-out are very efficient mostly self service but staff are there to assist.
Located in a rather quieter area but only one stop away from Dontobory centre.
The environment is particularly beautiful, the room is relatively large, take the children, you can play in the small pool, it is still very good. There are many mosquitoes. Remember to turn on the electric mosquito coil. There is a match in the room, but we found out when we checked out that we were harassed by mosquitoes for a night.
It is recommended that you plan to die at the same time at Bo and Universal Studios, or Osaka Port, Ocean Park can choose to live here for one night, which is more suitable. Not suitable for shopping, because there are no large shopping plazas around.
Because there are no restaurants around the hotel, dinner is solved in the restaurant in the hotel. The price is not too expensive and the taste is very good. It is mainly pizza, pasta, steak, soup curry, fried chicken or fish steak chips. There are many kinds of wine to choose from.
Hotel near Uehommachi/Tennoji/Southern Osaka,Osaka
GGuest User2026.04.18
This hotel was such a pleasant surprise! A staff member guided us through check-in, and I really appreciate the lady who assisted us – her Chinese was excellent. She politely helped us with our luggage to our room. The location is super convenient, right above a subway station, and there's even a direct bus to Kansai Airport. Staying at such a great hotel made this trip so much more enjoyable and relaxing, and it definitely made me love Osaka even more. Thank you, I'm very happy, and I'll definitely stay here again if I come back to Osaka!
Great
3057 reviews
9.0/10
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