Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Oct 15, 2025
Guest User
⭐️⭐️⭐️⭐️⭐️
The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.
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Price per night from:PLN 7,170
Posted on Feb 17, 2026|Superior Twin Room With Spa Access
duzhengchun
The room was spotless and the facilities were very new and well-equipped. Both the front desk staff and the doorman were incredibly welcoming. The breakfast was delicious, and the highlight was the authentic honeycomb offered as a sweetener, which paired perfectly with the freshly made pancakes. Absolutely delightful!
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Price per night from:PLN 1,734
Posted on May 7, 2026|Prestige Double Room
Guest UserExcellent stay in the heart of Florence
Palazzo Portinari Salviati is a beautiful historic residence with an unbeatable central location, just steps away from major attractions and shopping areas. The building itself is full of character and elegance, and the room was spacious, clean, and very comfortable. The staff were warm, professional, and always happy to assist with directions and recommendations. Despite being in the city center, the atmosphere was quiet and relaxing at night. A perfect choice for travelers who want to experience classic Florentine charm with modern comfort. Highly recommended!
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Price per night from:PLN 5,210
Posted on Dec 28, 2025
Guest User
EXCELLENT place to stay if you’re visiting Florence and want to be in the heart of everything.
first time to Florence and this place stole my heart. it’s the best accommodation across the main 3 cities of Italy i’ve been (venice, florence, rome) and the attentiveness from the staff were amazing. the room is extremely clean and perfect.
no complaints except that the bathroom floor might get slippery after being wet so it’s better to put floor mats. however you can easily use the towels provided.
breakfast was amazing and selection was so good.
there’s nothing else i will say except: HIGHLY RECOMMENDED!
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Price per night from:PLN 1,740
Posted on Jul 4, 2026|Premium Room
since.josephOverall, absolutely fantastic with an unbeatable location. Just a heads-up on the soundproofing and corridor design.
We had a wonderful time celebrating our honeymoon at the Rivoli Boutique Hotel in Florence! First off, I have to praise their service – the staff were incredibly friendly and polite, always happy to help with any request. The biggest surprise was that the hotel, knowing it was our honeymoon, thoughtfully upgraded us to a deluxe room for free. That truly earned them major bonus points!
The hotel's location is also superb. It's less than a 10-minute walk from the train station, which was a huge relief for us with heavy luggage, as the route is short and flat. The street where the hotel is located felt very safe at night, and there are many restaurants with different styles right downstairs, so finding food was never an issue. Breakfast was pretty good too, and both the rooms and public areas were spotlessly clean and felt newly renovated.
However, there are a few minor points for improvement I'd like to mention. We stayed on the second floor, and while there's an elevator, the buttons seemed a bit temperamental – sometimes it took a long time to respond, and it occasionally skipped our floor entirely. Also, the corridor after exiting the elevator is quite narrow, and to reach some rooms, you even have to go up and down two steps. This could be a bit awkward if you have heavy luggage.
What bothered us the most was actually the poor soundproofing in the room. The electronic sound from the door lock was very loud when operated, and it seemed like the vibration damping wasn't great because whenever the neighboring room closed their door, we'd feel a significant vibration and hear a loud noise. We were even woken up by neighboring doors opening and closing at 7 AM. Furthermore, the walls between rooms seemed quite thin, as we could clearly hear conversations and objects being moved next door.
Aside from the soundproofing and the luggage handling routes, the hotel's service, cleanliness, and location are truly exceptional. If you're not sensitive to noise, this is definitely a perfect place to stay!
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Price per night from:PLN 1,462
Posted on Oct 10, 2024
Guest User
The hotel is very close to the train station and bus station, and the hotel room looks relatively clean. However, the hotel does not even provide mineral water, so the price is still a bit low. It may be due to the peak season, I can only understand it this way.
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Price per night from:PLN 1,062
Posted on Jun 1, 2025
Guest User
A former mill renovated with taste and class.
The reception staff are very professional and friendly, and the rooms, all interiors, and outdoor spaces are very clean. The terrace overlooks the Arno, and dining while admiring the beautiful sunsets over the water is magical.
A few drawbacks, however:
- The TGV train passes nearby, and the many cars passing by can be disturbing during meals on the terrace.
- The formerly beautiful swimming pool directly outside the hotel has been transformed into a beautiful ornamental pond. A new pool, too small for the number of guests, was dug at the very end of the grounds and lacks the appropriate charm for the majestic building.
- The portions during meals are truly meager compared to the price.
- The only place where guests can gather outside in the evening is the bar terrace, which is located in the inner courtyard, around which there are also rooms accessible from the outside. The noise of chatter, laughter, etc. is really more than disturbing for sleeping. You should plan another, more isolated place on the beautiful grounds.
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Price per night from:PLN 776
Posted on May 30, 2026
Anonymous UserThe family room was big enough. However, if you were allocated to the room on the side to train station, you would be lucky enough to hear the free loud noises from day to night. The toilet seat was broken and you could not be able to sit on it properly. In the morning, you could have a free sunbath while you were sitting on the toilet as the window tint would not work at all. And be careful no more than three mins otherwise you would feel your skin was burning.
Location : approximately 8 mins walking distance to train station.
Btw, the staffs in the canteen were nice.
Good luck, everyone😊
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Price per night from:PLN 768
Posted on Sep 17, 2025
Guest User
The decor is like a guesthouse from the 1990s, but the price is like a five-star hotel. The location is excellent, behind the Bargello Museum, and within a 10-minute walk of any attraction. However, it's very old and shabby, and the shampoo and conditioner are terrible.
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Price per night from:PLN 532
Posted on Aug 26, 2025
Guest User
I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not?
Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments!
I am very easy handle person just say actually things only!
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Price per night from:PLN 1,288