Overall stay was ok. It could have been communicated to us about not getting the top floor as requested in our booking online before getting the keys to a lower level. Our room was clean but there was a hole found in one of the towels and 2 washcloths were dingy looking as if they were not washed thoroughly. Only one of the elevators did not work, which would have saved patrons time waiting in line to get on. There should have been an ”Out of Service” sign on the door of the other elever, so at least some of us could've taken the stairs if possible.
Enjoyed my stay Mrs Bridget was amazing she got me checked in early. The food was great for lunch and dinner. Brittany at the bar was very nice and fast service she helped make my birthday celebration memorable. Thank you to both ladies
The hotel is far from the airport the staff SUPER AMABLE comfortable bed basic breakfast NOT TRANSFER TO THE AERPORT I am very disturbed that in my search for hotel brand hotels with transport to the airport and I got out on the list that is a Trip system problem I cost the taxi $60 for traffic but the traffic-free return a Uber was 30 for which the trip must not check that the transport information is correct
The room was very clean. However, the bedding was a bit unusual; instead of a duvet with a cover, it was just a blanket sandwiched between two sheets. The air conditioning was also a bit noisy, and no complimentary drinking water was provided. On the positive side, there's a free airport shuttle service. Overall, it was still pretty good.
The hotel's design is very stylish and the facilities are excellent, but there's always a long queue at the front desk. The room was clean and tidied up daily. The only letdown was a cockroach suddenly appearing in the bathroom... The hotel really needs to do a thorough pest control.
**Perfect Experience, Highly Recommended!**
I was extremely satisfied with my stay! The breakfast was superb, with a wide selection of both Chinese and Western options. The freshly made breakfast stalls were especially delicious and something I looked forward to every day. The swimming pool had a beautiful environment with clear, clean water, making swimming or relaxing by the pool incredibly pleasant. The comfort was impeccable; the rooms were spacious, the zero-pressure mattresses were incredibly comfortable, the soundproofing was excellent, and the bathroom was a fantastic experience. The entire hotel had a quiet and relaxing atmosphere, and the staff were warm and attentive. From the breakfast and the pool to the overall comfort, everything was impressive, and I will definitely stay here again!
Great
41 reviews
9.1/10
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6.5/10
YyuyuehhyThe hotel has a shuttle bus to the airport, which takes ten minutes to get there, which is very convenient. Although the breakfast is small, it is also exquisite. The facilities are not very new but clean, and it is worth recommending.
GGuest UserIt’s was an enjoyable experience, every where was neat and cordial. Nice ambiance, staffs where exceptional especially the staff Anya she was amazing,a life saver and friendly. But I wasn’t satisfied with the buffet breakfast service.
GGuest UserThis Hotel is in a great Location. The front desk staff are meh. Not very friendly. The Breakfast is pitiful, sausage sitting in a pan full of grease, I know sausage is greasy, but I’ve never seen it served sitting in a pan full of greased. So not appetizing at all. The first day the French toast sticks were stuck together and half cooked. Fruit bowl never refilled. Charging $15 for that is insane!! I will say the Breakfast attendants are sweet and helpful. The parking is ridiculous, I have to pay $45 per day for an attendant to go park my car 50 feet away. That’s just taking advantage of people. I should be able to park my own car instead of being rushed out of my car trying to grab all my things, shopping bags, etc. Hallways are very loud throughout the night. Ghetto guests allowed to say the worst cuss words and talk any way they want to loudly in front of other guests and Children. I finally had to say something to this one girl. This is a family friendly Hotel as the Aquarium, Coke Museum, Centennial Park are all located within walking distance. Hotel staff shouldn’t let crap like this happen or continue. Good luck if you need towels, an extra blanket, or whatever, Housekeeping doesnt clean or replenish anything and that was on my third day. You have to call and ask for it, but the phone doesn’t work in the room and I had to use my cellphone to call the front desk. I had to go get it myself and the guy couldn’t get into the linen closet cause someone locked the door and they didn’t have a key. He had to go to an open room and get it from there, SMH. I paid over $200 a night to stay here and I’m very disappointed. Won’t be back. Will go stay at the overpriced, outdated, Westin instead and pay for an Uber to drive me and my family to where we got to go.
PPreeti KA night shift worker was so rude , while she was handling us about stuff , she was on video call with her man and I seen that he was naked showing himself to her and she was passing throw some dirty words even me and my daughters heard that too , it’s shame while at work doing that disgusting things
CCHARMAIN MURRAYI would not stay no where else in cairo,ga only at best western the others hotels is trash this one is the best in cairo good customer service everything work no bed bugs thank God that's my biggest fear but im impressed this is my always go 2 hotel my question about it.
GGuest UserSimple facilities, nothing fancy, but CLEAN and with staff that show CARE, CONCERN and an interest to do their best in giving SERVICE to their customers. Very impressed with the reaction time when a request was made, the enthusiasm to assist and the respect for the paying guests. Brick Lodge was a pleasant surprise that we will certainly consider again when visiting our daughter in Norcross. Thank you.
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