GGuest UserOne hundred praises wouldn't be enough for the Junyi Courtyard Scenery Hotel! During my four-night stay in Harbin, the service at this hotel wasn't just 'good'—it was 'like family.' Every staff member, from those at the entrance and front desk to the restaurant, bar, and housekeeping, greeted us with warmth and enthusiasm.
We had an early morning flight and needed to leave the hotel around 7 AM, but the hotel restaurant's normal breakfast service starts at 7:30 AM. We had already resigned ourselves to going to the airport on an empty stomach. The night before, when we asked the front desk, a female staff member said she would try to arrange something. The next morning, a tall male staff member gently knocked on our door, informing us that three bowls of beef noodles were ready downstairs and asking if we needed help with our luggage. This truly made us feel what 'customer-centric' service means. The continuous, all-day dining care, beyond this special breakfast, also left us extremely satisfied. The rich breakfast allowed us to start our day feeling energized. Even better, the complimentary afternoon tea (milk tea, snacks, desserts, fruits) from 11 AM to 7 PM meant that every time we returned from the freezing cold, we could immediately get warm and refuel. After 9 PM, there was also a late-night snack service (like wontons). When my family member fell ill, a female and male staff member very thoughtfully brought some up to our room—it was incredibly heartwarming. The hotel also has a complimentary self-service laundry room, complete with detergent, which was already a big plus. But what made it even better was when the cleaning auntie saw us carrying a pile of laundry. She immediately and enthusiastically offered, ”Give it to me, no problem, I'll help you wash and dry it!” We returned that evening to find our clothes neatly placed in our room. This proactive attitude, genuinely wanting to help guests solve their problems, made us feel as if we were being cared for at home. During the Christmas season, the hotel also prepared lovely little Christmas gifts for children, making the holiday cheer absolutely full. For families traveling with kids, this hotel is sincerely recommended!
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