Staff are super nice, I ordered 3 bottles of water they brought me 6, requested for another “duck” gift as the original one in the room was little damaged…they all brought these things to the room using a tray to serve. And a birthday cake to delight us…
The room is spacious if you usually stayed in basic room type of other hotel, I think it can accommodate 1 or 1.5 more king size bed
Credits to staff during checkin, room service, even the staff at lift saying goodbye when checkout
As a solo traveller, I am satisfied with the courteous and attentive service provided by members of the staff in Four Seasons. They assisted me and gave me practical suggestions cordially. They asked for my comments and followed without delay. They gave me feed back as soon as possible.
The various international cuisines provided in the morning breakfast were unique and attractive. I was exhilarated to see the Teppanyaki ice cream 😍! I ordered one with my own choice of toppings, yum!
If you have a sweet tooth, you will be gratified to see various desserts provided.
Moreover, a waiter from time to time came to our tables and surprised dinners with limited unique, skillfully crafted dim sums.
As a female traveller, the hygiene in the toilet in my room is a vital concern. I was satisfied to find the second roll of toilet paper covered with a decent cover so that it would not be contaminated in exposure to the toilet.
Apart from the towels placed outside the bathroom/ bath tub, it was thoughtful that towels were placed beside the beds. It will be more comfortable n healthy to dry feet thoroughly before going to bed.
Surely, the view, the decorations, the seasonal flower arrangements and the facilities in this renowned prestigious hotel were impeccable as I expected.
Excellent service and I love the hotel super pretty and well maintained!! The mall is interconnected and there are many nice restaurants, in fact you do not need to leave this building at all 😉 Enjoyed my time here with my friend, best hotel stay experience I ever had! 💕
This is the most fantastic trip we’ve ever had before. We’ve got the customised service, the high quality of hotel facilities with a high quality and the delicious food etc. Colin connected me and gave me the useful tips before and within the entire trip. and he prepared the surprise for kids as well. While Robin helped plan every detail about viewsights, famous local snacks and the efficient way with transportation. All these are pretty impressive, and I’ll choose Londoner again!
Many many thanks to all the staff who did their utmost to make us feel good during our stay. Everything was really perfect, from check-in to checkout. The room was spacious and well decorated for our anniversary. We particularly liked their bar and the concept they developed for cocktails. The heated pool is beautiful, but the view is a bit obscured by the hotel building on the side.
The room and bathroom is hugeeeee, and it is clean. We project my laptop to the TV screen and get to watch a good drama to wrap up our night. Good stay!
Not much nice restaurant to choose from , but kids never bother with food, it’s all great.
I chose the package with free ferry tickets and it’s super value for money! potentially each ferry ticket per pax costs about ~S$27-ish for a return trip. Just that it didn’t include breakfast but not a problem, because you have all restaurants, shops and lots of entertainment just downstairs the hotel :) it’s like a dream come true! Recommended to also walk to the Londoner and Parisian to check out the beautiful architectures.
What a fantastic stay! The hotel is huge, but the service is efficient and good. Great, clean and spacious room (we were upgraded to a family room). The swimming pools are amazing. The swimming pools are amazing.
Plenty of breakfast opportunities (Elysee French bakery on the 4th floor is our favorite) if you don’t want to take the hotel breakfast. We will definitely come back!
**Exceptional Service That Made Our Stay Unforgettable!**
Our recent stay at W Hotel was absolutely wonderful, thanks to the outstanding service provided by the staff. From check-in to check-out, every team member went above and beyond to ensure our comfort.
The front desk staff greeted us with warm smiles and efficiently handled all requests. ”Special thanks to CHRIS for his helpful local tips!” The housekeeping team maintained our room impeccably, paying attention to even the smallest details.
What truly stood out was the staff’s genuine willingness to help. Whether arranging transportation or recommending hidden gems in the city, they did it all with professionalism and a positive attitude.
This level of hospitality is rare and deserves high praise. We’ll definitely return and highly recommend W Hotel to anyone seeking a seamless, personalized experience.
Very Good
4829 reviews
9.3/10
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9.3/10
Very Good
RRovina MayOur experience was wonderful! We went to waterpark and dine at the new restaurant in the lobby. Staff were friendly and accommodating especially the housekeeping staff - Bryan - who delivered our kid’s amenities request. He was very helpful and professional. Another housekeeping lady - Deanna - during the turndown was very friendly and professional. All the staff in the lobby restaurant were also friendly and nice to us. They accommodate our request for my kid like providing the baby chair and cookies instead of just the complimentary bread.
GGuest UserPros,
- Stunning view with cleaned windows - unlike others without proper maintenance.
- Functional AC & temperature control
- Clean bed/washroom with sufficient toiletries
- 5 restaurants with different types of cuisine
- Gym & outdoor pool
Cons,
- Bit far and no shuttle from HZMB Macao Port. Not much to walk/visit around the hotel area.
- cockroaches(alike)/insect was found on the bottom of the pool, though lifeguard took immediate action, still a big minus
- we arrived earlier than we expect and understood the check-in time not available till 15:00 but the receptionist kept repeating the check-in time without other solutions nor asking us to take a seat/wait/whatever.
It sounds like, not my problem that you arrive earlier, and bothering him to check out other customers which they had no customers to checkout at that moment.
Overall,
Reasonable price, stunning view and well equipped gym. We had a wonderful stay last year but not this time with such reply from the beginning of the stay and poor pool hygiene.
GGuest UserNot enough check in/out counters. We ordered an extra bed room and need to request setup and supplies after check-in. Breakfast selection was limited and mostly cold food served, and the noodle bar could be more flexible to accommodate guest needs. Perhaps consider offering bacon as a start. Surprised a 5-star hotel doesn't have English movie channels. The 5/F dim sum restaurant was good. The staff were generally friendly.
MmayyyvisI chose the package with free ferry tickets and it’s super value for money! potentially each ferry ticket per pax costs about ~S$27-ish for a return trip. Just that it didn’t include breakfast but not a problem, because you have all restaurants, shops and lots of entertainment just downstairs the hotel :) it’s like a dream come true! Recommended to also walk to the Londoner and Parisian to check out the beautiful architectures.
FFabinnOne of the most iconic buildings in Asian (one of the ugliest too??) with a great view over the lake from the room. A lot of options for foodies and the food quality was high. Service was good even before the holiday. However, if you are looking for a relaxing and zen holiday, this would not be ideal. The lobby is always packed; it looks like a train station. The interior design of the room... I am not capable of appreciating it (yet). Love the in-room steam shower very much.
Ttin02the room is small but very good to my eyes .. this room good for 2people so couple or family .. chill place very quite very silent area place and have a small garden but i choose inside the room .. next time ill be book a bigger room when i come back to this hotel..
GGuest UserGood location since it is in the centre of city. Besides, it is so easy to go anywhere as it is in the transportation network area. With the effecient staff so it only takes less than 5 minutes for me to check in. My room was upgraded, it is in a higher floor with a good view to see far distance scenery. The room is clean, quiet and comfortable. All the room (facilities) devices: tv, light, air conditioner ... are work well. This is not a big hotel so not much other outside facilities.
KKoh Him HoConnecting no smoking rooms requested, we are not given cos hotel fully booked. Given side by side room. Go to the rooms, one room full of smoke smell. We were told the rooms are connected. Waited for housekeeping to unlock the connecting doors. Waited for 30mins, connecting doors unlocked and given air purifier for smelly room.
3 stars for smoking room.
MMuskanparkarAmazing space for a couple.
They have deposit rules which they pay back on the past day of your stay.
The room offers water, drinks and delicious cookies for free.
All amenities are free and best part is they have proper rules that you have to show your key downstairs again on the next day so restart as of how many days you have booked for security reasons.
GGuest UserThe hotel is under renovation but we didn’t hear any noise at any time. The staff is incredibly friendly and helpful. The room was spacious and I really enjoyed the decor.
The location is also very convenient, close to shops, restaurants, and a short walk to the old town. We didn’t try the breakfast.
Gym and pool were also clean if a bit small. I would stay there again!
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