Romantic Hotels in Quintana Roo, Mexico

Location is good. It is close to 5th avenue and beach. I loved the resort and nature. It was lovely and cozy. But there were ants in bathroom and straw fell down because of palapa. There's no refrigerator in the room. We enjoyed breakfast and dinner. All of staffs are kind and friendly. Espacially Rogelio was really kind and pleasant.

We love this hotel and especially thanking to the staff and Rocio Escovar for making our stay extra comfortable and feel us very welcome! Thanks to her we stayed twice longer than initially planned and later came back for two more nights . Ocean is beautiful. Security is good , Argentinian restaurant food and service super good . Small things we didn't like was that pool works only till 22:00 which is to us very short as we like to have a swim befor sleep and adults pool only could work till 12. Would be perfect . Also kids in a pool for adults only - need to be more strict . All other was good .

This is a group of hotels. There are three or four hotels combined. Some are suitable for families, and some are only open to adults. The hotel is very large and needs to take a sightseeing bus to go back and forth to various places. The facilities can be used with each other, and the activities are very rich. There is a housekeeper downstairs in each building to take care of all the needs of the customers in this building! The service was excellent! After 8:00 every morning, the butler will arrange the whole day's activities schedule, restaurant opening hours and various concerts, and send all the activity time to everyone, which is very considerate! There are plenty of activities every day! There are twenty different restaurants in the hotel group to choose from, all inclusive, very thoughtful! There are also many activities every night, music performances, various parties! Arrangements around the clock! The coastline is also very long, and there are also inland lakes crisscrossing the interior. The scenery is very good! Great for a family vacation!

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

The staff in general is always willing to help you, I only had a bad time, upon arrival before arriving at our room, they offered a promotional package to my wife, she accepted and “invited” us a breakfast (which was already included in our all inclusive rate) There began our unpleasant experience. We were summoned at 8:00 am, at first the person who accompanied us to lunch was very friendly, but after he hurried us at breakfast, we could not have breakfast what we wanted because there was no time, only 30 minutes, when a day before we They said they invited us to a breakfast to give us a presentation about Omni hotels. We wanted to finish breakfast, but we agreed to see the hotel suites and then they took us to their sales room, when they tried to sell us the vacation package that we from the beginning said we were not interested they became aggressive and tried to pressure my wife , so we stopped the “presentation” and left, but they made us have a bad time, of course they didn't give us anything promised. I recommend you not accept any promotion at this hotel, because your sales staff does not know how to treat customers. Otherwise, all good.

Nizuc is perfectly located and has a top-notch service. Direct access to the sea and a number of pools throughout the resort was one of my top things at Nizuc. While the breakfast options were great and economical, I felt like the dinner options were very expensive. Overall, it is a great experience but the resort is on the expensive side (and does not provide all-inclusive options) so it is important to be aware of that.

Very nice hotel, choosing an all-inclusive hotel in Cancun is definitely a cost-effective choice, because the price of restaurants in the tourist area of ​​Cancun is similar to the price in the United States. There are several restaurants to choose from in this hotel, and I haven't gotten tired of eating for four days.

Plus $50 per night to upgrade to a high-rise terrace sea view room. Let's start with the advantages: 1. The staff's service attitude is super good, which is very important for an all-inclusive hotel. 2 The view is great (high-rise sea view room), the beach is invincible, there are different programs every night, and the sense of vacation is full. 34 bar cocktails are really not inferior to paying bars outside. Disadvantages: 1. The sound insulation is very poor. It can be said that there is no sound insulation. The walkers can speak through the 3cm gap at the bottom of the door and can be transmitted to the ear without any difference. The sound of the TV next door or even a loud fart can be clearly heard. 2 The food is really average, probably at a level that can be eaten, and it has absolutely nothing to do with deliciousness. 3 The decoration of the room has a sense of age, probably the grade of the home in China, which is almost meaningless.

I recently stayed at this hotel and noticed a few areas for improvement: 1. There was loud noise from what seemed like an exhaust fan outside, requiring the balcony door to be closed for quiet. 2. The room was very humid, and I hope the hotel can add a dehumidifier system. 3. There were too few power outlets, and the ones near the bed were awkwardly placed behind the bedside table, making them hard to reach. 4. The hotel had a noticeable damp smell in both the rooms and hallways, and ventilation was necessary to reduce it. 5. The Wi-Fi was slow and unstable, which was inconvenient. 6. As for the restaurant, the food tasted average, with the grilled meats being too salty. It would be great to see more breakfast variety, especially in terms of bread and sugar-free yogurt options.

The hotel is in a great location and has very good facilities. The food is good, and some of the waiters are friendly and enthusiastic. But I have to say a few things. The damp walls of the hotel are all water-stained, and the bedding is damp. It is recommended not to wash clothes during your stay, and dry clothes cannot be taken out, as they will get wet. This should be because it is near the sea. But it is not suitable for long stays. There is another thing that made me very unhappy. I checked out at 12 noon, stored my luggage, and went to have lunch. The concierge at the baggage department asked me if I wanted to take a taxi. I said I would take Uber, and he was a little unhappy. When I came back to pick up my luggage, they didn't store my luggage and left my luggage alone outside the door. I was very angry at the time, and I felt like a guest kicked out of the hotel. It's too much!