The Yeatman Hotel is centrally located in Vila Nova de Gaia, a 1-minute walk from Taylor’s Port Cellars and 13 minutes by foot from Jardim do Morro Park. This family-friendly hotel is 0.8 mi (1.2 km) from Serra do Pilar Monastery and 0.8 mi (1.2 km) from Dom Luis I Bridge.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include concierge services, babysitting (surcharge), and gift shops/newsstands.
Enjoy Fusion cuisine at The Gastronomic, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in Vila Nova de Gaia? This hotel has 10265 square feet (954 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 109 individually decorated guestrooms, featuring minibars and LCD televisions. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers.
"I chose this hotel for Christmas alone staycation and looked forward to enjoying the comfort and tranquility in the beauty of Porto. Unfortunately, the initial impression was more like a shrewd business deal than a warm welcome, which greatly undermined the experience.
The main problem occurred at check-in. The room assigned to me was hardly matched by the promotional picture. When I expressed disappointment, the front desk told me: “Yes, this is one of the worst rooms with a view,” and the solution he immediately proposed was a paid upgrade. He showed me another room on the same level, the view was acceptable but the bathroom smelled bad. Then he informed that since I stayed for four nights, the upgrade option of €30 per night was not available and I had to pay for a “double upgrade” of €60 per night. The hotel was not full in fact, but he explained on the grounds that ”a room is reserved for holidays”. From that moment on, I was very disappointed, and the whole interaction set the tone for forced sales from the beginning. Also, as a wine-themed hotel, my room didn't even have a wine glass, which required extra requests.
Not that everything was terrible. The breakfast was excellent and the spa facilities were really superb. My (upgraded) room view was amazing too. Most of the staff were very attentive. It was these factors that made my rating not lower.
However, based on my experience in luxury hotels in Portugal and other countries, this is the first time I have encountered such a rigid, revenue-focused check-in process. Real luxury should feel seamless and generous, and employees should be empowered to create joy for guests. And here, every step seems to be trying to maximize revenue. It's a place with luxury facilities, but in my experience, it lacks the soul of a true hospitality."