This was my third stay, and it was just as great as the previous times. I enjoyed watching the cruise ships and the sea, and loved the open-air onsen on the top floor. By coincidence, there was an earthquake during my stay, and it was quite shaky, but the hotel's emergency response was excellent, which helped everyone feel less nervous and worried!
Authentic Japanese style hotel that own a hot spring underneath the property. The hotel provides public bath, but private baths are also available for reservation. Breakfast comes in a a personal set and is delicious. The room facing the beach front view hearing sound of the ocean is serene and peaceful. Staff are all friendly and professional.
The hotel is the work of a local ”genius” designer. It is called the Castle, with small windows, western-style rooms, and a bathroom that is not a complete bathroom. It is separated into dry and wet areas. Breakfast is set, afternoon tea drinks and red wine are provided, and red wine curry venison is provided after 7pm. There are pillows to choose from. What I am not satisfied with is the air conditioning and heating, which is not as comfortable as Domi Ying
Room is spacious and bed is big and comfortable. Love the memory foam pillow as well. Onsen is basic with just one 'pool'.
Breakfast is the highlight of this hotel. You get to choose between 2 restaurants - buffet or Japanese dining. We stayed 2 night so we get to try both. I personally prefer the buffet as the variety and quality of food is really good. My husband prefer the Japanese dining it is less chaotic compared to the buffet restaurant as it has less people.
Location is great. Walking distance to a few tourists attraction.
The room was much larger than typical Tokyo hotels, comparable in size to a standard hotel in China. Breakfast was plentiful, and right outside the hotel, there's a stop for both the airport shuttle and the bus to Lake Akan. It's also just a few hundred meters from Washo Market, which is super convenient. The front desk kindly granted my request for a one-hour late checkout. Many thanks!
Facilities: Excellent! My friend enjoyed the public hot spring, and the facilities and views were great.
Cleanliness: Good. Both the room and the lobby were clean and bright.
Environment: The room view was fantastic! Unbeatable sea view. I'll definitely stay here again next time.
Service: The hotel staff were wonderful, very friendly and professional. They helped us with our luggage and even made our beds. Compared to some much more expensive hotels I've stayed at, the service here was even better! I was a bit worried about the service after reading some reviews, but it was absolutely unfounded. My friend and I both regretted not staying an extra night.
The hotel is not in the city center, but it is very easy to get to the hotel by bus. The room is relatively small and the windows and doors cannot be opened. Since it is centrally air-conditioned, the heating is very warm (hot). If you are not used to the heating opening, it will be a bit The baby is hot and toasty, but if you turn off the air conditioner, there will be no air circulation. So after I communicated with the staff, he gave me a fan. The service was very attentive and the price of the hotel was very affordable. I will definitely stay again.
The staff’s sincere and thoughtful service is highly recommended!
Do NOT choose this hotel for skiing!! Unless it's half the price during the same period, I'll never pick this place again. Prioritize other hotels with shuttle buses to Otaru Station.
First, the location: This is Otaru-Chikko Station, two stops away from Otaru Station. The nearest convenience store is a 10-minute walk outside. Although there's a mall downstairs, its operating hours are 10:00 AM - 8:00 PM, which is the only time you can use the indoor passage. Most restaurants close around 7 PM, so it's really inconvenient to find food after skiing.
Second, it's really old! The carpet in my room type was dirty, the bed was rock hard, and the pillow felt like a worn-out cotton pillow – small and flat. The worst part is that after sleeping, my head developed small bumps and became very itchy!! I don't know if it was fleas, but it made me scratch my head for the next few days. The hygiene is truly concerning.
This hotel has no coin-operated washing machines or laundry rooms, only individual dry cleaning, which is very expensive. This is super inconvenient for skiers staying for an extended period.
frankly, the only good thing about this hotel is the room size; everything else is a huge letdown.
I stayed here when I went to Hakodate for a live show.
It was about a 10-minute walk from Hakodate Arena, it has a hot spring, a hotel with an ocean view, and there is a 24-hour Hasegawa store within walking distance, and it was a great choice.
The sunlight pours in through the large windows, so even though it is late January in the middle of winter, you don't have to turn on the heater.
You can relax with the sound of the ocean in the background.
The open-air bath is like an infinity pool, and the ocean is right in front of you, so you can stay in it forever.
The bus to Hakodate Station leaves almost right in front, there is a convenience store nearby, and the 24-hour Hasegawa store is just a short walk away, so it is very convenient.
There is no need to rush to get on public transportation after the arena live show, you can drink at a nearby izakaya until the sun sets and then go home, and the front desk is open 24 hours a day, so it was reassuring.
Whenever I go to Hakodate, I always stay around Hakodate Station, but this was such a great encounter that I think I will stay at this hotel in the future!
I'd call this unbeatable. First off, the front desk service was truly above and beyond my expectations. It was snowing heavily, and the bellhop was still waiting outside for guests to arrive, helping with luggage. The outdoor private onsen in the room was also exceptional; the view and atmosphere were incredible. The breakfast, with its unbeatable ocean view, topped it all off. I had a wonderful day in Hakodate!
Great
143 reviews
9.2/10
Price from
US$83
per night
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