Room services communication needs to be addressed. It was difficult to communicate with Reception as the phone kept ringing. Tv and fridge not working in one of the rooms. Unfortunately, this was not communicated .Staff very friendly, and facility looked perfectly clean.I can go back for another romantic vacation with my wife if I get the chance.
We arrived quite late and booked the most expensive room type, which looked nothing like the photos. The funny thing was that the shower gel in the bathroom was empty, and the tissue box was also empty.
The room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.
A very good hotel, the environment is beautiful and quiet, there is a small river behind the house, there are cruise ships inside, the hotel has its own dock, there are wild ducks playing in the river, walking along the river will also encounter squirrels foraging. The breakfast at the hotel is very rich and the taste is very good, but it will be greasy every day! The hotel is about 8 minutes drive from Oswestry. If you want to buy something, you can only go there. There is no shopping place around the hotel.
Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail
Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed!
Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks
I wouldnt go back for the price you have to pay and what you get
The post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.
Located in Oswestry, Lake Vyrnwy Hotel & Spa is in the mountains, a 2-minute drive from Lake Vyrnwy and 14 minutes from Llanfyllin Workhouse. This luxury hotel is 14.2 mi (22.9 km) from Pistyll Rhaeadr and 15.6 mi (25.1 km) from Welshpool & Llanfair Light Railway.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy British cuisine at Tavern, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Stay in one of 52 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
45 reviews
8.4/10
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7.7/10
GGuest UserRoom services communication needs to be addressed. It was difficult to communicate with Reception as the phone kept ringing. Tv and fridge not working in one of the rooms. Unfortunately, this was not communicated .Staff very friendly, and facility looked perfectly clean.I can go back for another romantic vacation with my wife if I get the chance.
GGuest UserDecent location for one night stopover. Staff were friendly and efficient.
Room pretty basic but all okay for what we paid.
Downfall was the noise early morning, being woken to trucks beeping and reversing at 7am on a Sunday isn't my idea of a good night's sleep (which is all we really needed, this was the followed by trolleys clanking and banging, so think this is a real downfall to what should have been a nice little stopover.
I advised the receptionist and she said it was the deliveries....which I understand are needed ....but not 7am on Sunday surely and if so some more thought for those sleeping.
Sadly this affected my overall rating as really you pay to have a good sleep but I didn't get that.
WWAIThe post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.
MMillwall85Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
GGuest UserA lovely hotel with a beautiful view and very quiet area for a good night's sleep. The beds are very spacious and comfortable; the best night sleep I have had in a long time. A great size shower with a seat to suit guests with accessible needs. The shower products smell great and leave your skin feeling smooth. The breakfast was very nice with many different options. I opted for a hot breakfast which was buffet style with unlimited apple and orange juice. The night light was perfect for late night reading. I would definitely come back
RReediWe booked for the Shrewsbury School speech day and leavers ball so the whole town was fully booked. Thankfully there was a suite available at my favourite local hotel. We needed a room for 3 and the hotel staff were super helpful in accommodating our needs. It’s family owned and the culture of care is pervasive. It’s a hotel where the staff like to say yes. Not to mention the character of the hotel itself. It’s a mixture of 12th, 15th and 17th century architecture forming an elaborate maze of rooms covering the block. The Matthews family have truly created a 5 star hotel experience. I was even offered a glass of sherry by the night watchman when I checked in on once at 1am. I cannot recommend this hotel enough.
JJLeeOsbI stayed here with 2 others for 2 nights to attend an event. It was perfect for our needs. Very nice room that was exceptionally clean and a fantastic walk-in shower. Having lots of parking and being near lots of shops and restaurants was very helpful. It was very easy to walk to places I needed to be. Breakfast was good! Nothing exceptional but the continental selection did the job and despite limited hot food I could still make myself some nice bacon sandwiches. All staff were very friendly and helpful. Very affordable and would definitely stay again!
BBOA very good hotel, the environment is beautiful and quiet, there is a small river behind the house, there are cruise ships inside, the hotel has its own dock, there are wild ducks playing in the river, walking along the river will also encounter squirrels foraging. The breakfast at the hotel is very rich and the taste is very good, but it will be greasy every day! The hotel is about 8 minutes drive from Oswestry. If you want to buy something, you can only go there. There is no shopping place around the hotel.
GGuest UserWe arrived quite late and booked the most expensive room type, which looked nothing like the photos. The funny thing was that the shower gel in the bathroom was empty, and the tissue box was also empty.
AAnonymous UserThe room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.
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