Hotels With spa in Melaka State, Malaysia

"This was our fifth stay at this hotel, and unfortunately, this time was very disappointing. 1. Check-in The check-in process was smooth, and the staff were polite and welcoming. I had requested a Queen Bed room instead of Twin Beds. However, I was informed that because my booking was made at the last minute (one day before check-in), only a Twin Bed room was available as all Queen Bed rooms were fully occupied. We accepted the explanation and proceeded with the room provided. 2. Room Condition Upon entering the room, the first issue we noticed was the air conditioning. Despite setting the fan speed to high, the room remained warm and the air conditioner was not cooling properly. 3. Bathroom There appeared to be a blockage beneath the sink, as water was pooling around the sink and toilet area. In addition, the shower holder was broken while we were using the shower. We chose not to complain and continued our stay. 4. Room Door & Bathroom Door The bathroom door could not be closed properly unless it was pulled and pushed firmly. The more serious issue occurred the next morning after breakfast when our room door became stuck and could not be opened. We contacted maintenance, and the team arrived to inspect the problem. From approximately 8:00 AM onwards, we were unable to access our room. Around 8:30 AM, the maintenance team requested approval from the Front Office to move us to another room because the repair would require additional time. However, they informed that changing rooms would incur an additional charge because we were checking out on the same day. I strongly disagree with this decision. From 8:30 AM until our checkout time at 12:00/12:30 PM, we were still paying guests of the hotel. The room issue was caused by a defect on the hotel’s side, and guests should not be charged extra to move rooms due to problems beyond their control. The Most Disappointing Part During check-in, we were informed that no Queen Bed Deluxe Rooms were available. However, while the maintenance team was accessing our room through the connecting room next door, we discovered that the adjacent room was vacant and equipped with a Queen Bed. If the actual reason was that the room was unavailable due to maintenance, it would have been more professional and honest to explain that from the beginning rather than simply saying all Queen Bed rooms were fully occupied. This experience has left us very disappointed. Every time we visit Melaka, this hotel has always been our preferred choice. However, after this stay, we have decided not to return. I appreciate the hospitality shown by the staff during check-in, but I sincerely hope the hotel will improve both its facilities and service standards. Thank you."

"Pro: A good stay at a very affordable price point. Having stayed at other hotels in this budget range, I wasn't expecting much, but the service and breakfast truly set this place apart.I was impressed by the breakfast spread.I expected a simple meal like nasi lemak since its a budget hotel, but the variety and quality were outstanding.Keep up the great work! Cons: Upon arrival,there was a unpleasent odor coming from the bathroom.However,I appreciate the staff’s quick response in sending a cleaner immediately to resolve the issue."

"I booked a family room and arrived at the hotel around 5 PM, but was told I had to wait for my room. For some reason, I had to wait until 6:10 PM. This is unfair to us guests. It seems the room was hastily prepared, and the toiletries in the bathroom weren't changed. These things shouldn't happen in a 5-star hotel. However, the room was large, the bed and pillows were nice, the view was good, and the facilities were complete; my children had a great time. The service needs improvement."

"This is our first time staying at Swiss Hotel Heritage Boutique Melaka & had a good night stay. The hotel is located only less than 5 mins stroll from Jonker Street. We really like the complimentary shelter parking prepared for their hotel guests. The lobby is beautifully decorated & clean. The room is great, our only feedback is for the bathroom conditions to be slightly improved if possible."

"These are the amenities available, and we greatly appreciate it. 1. Water dispenser 2. Dining table and chairs, electric stove, pan, bowls, plates, other cooking and dining utensils 3. Mini playground for my niece and nephew 4. Karaoke set- my aunt annd uncle enjoy it a lot 5. Mini garden overlooking Morten village and Sg Melaka 6. Requested for late checkout - no issue 7. Swimming pool- located on the same floor. Taman Kota Laksamana is 2-3km away. You can get fresh produce such as fish balls, fish cakes, noodles, seafood, and cook it in your unit. My humble opinion- guidelines for check-in could have been sent a few hours earlier or 6 hours before check-in. I had difficulty to read the steps indicated in PDF while driving. I received it at 13.47. Also please be responsive to calls. No one pick up the call and reply to our messages sent through WhatsApp ."