Hotels With Spa in Metro Manila, Philippines

We had a wonderful stay at Grand Westside Hotel. The service was excellent from check-in to check-out — the staff were very accommodating, professional, and attentive to our needs. The food was also great, with a good variety and delicious flavors. Overall, it was a comfortable and enjoyable experience, and we would definitely stay here again.

The hotel is not bad overall. However, during check-in we asked about the massage service. The administrator told us to come back in two hours to make a reservation. When we returned, we were informed that there were no available slots and that we had to book online. However, there was no information about online booking for massages on the website. This service was very important to us, as we had a long flight and only an 8-hour stay.

PROS - Breakfast is delicious. Many people are queing but they staffs has a system and they can manage. - Location is the best. Accesible to Okada, MOA, Airport. Grab and taxi accessible - Bedroom is clean. Complete toiletries. Water heater is working. View is ok. - Security is good. - Parking space is alot. - Wifi is fast. - They have water dispenser. - Gym has good equipment. I used it twice - Price is cheaper vs others and worth it with what you get. CONS - No one answering the phone, if you need anything you have to go down. - Bedroom is not Soundproof. I got disturbed by a noisy neighbor at night. I extended for another night with family. Overall, will book again.

The location was excellent, it is a 2-minute walk to Robinsons Manila which have lots of establishment and restaurants nearby.

We recently stayed at Savoy Hotel in Pasay and booked two rooms for our first visit. I made the reservation through Trip.com on the same day, and luckily there were still rooms available with early check-in. The hotel is very close to the terminal 3, which made our stay especially convenient since my uncle had a flight to the USA the next day. We only stayed for one night, but it helped us avoid the stress of rushing to the airport. The breakfast was delicious with a great variety of food. The kids really enjoyed the swimming pool, and we all had a comfortable and restful sleep. Overall, we truly enjoyed our stay and would definitely consider coming back.

We stayed at The Manila Hotel as a couple with one infant and had a very positive experience. The staff were extremely accommodating and attentive, the facilities felt grand and culturally rich rather than modern, and the location is central, great for nearby parks but challenging due to Manila traffic. The highlight was the breakfast, which was outstanding and easily the best complimentary hotel breakfast I’ve had.

“I stayed here for two nights and had a very good experience. The room was clean and the bed was comfortable. Staff were very friendly and helped us with directions. The hotel is close to many restaurants and attractions. Breakfast was good with several options. The only downside was that the Wi-Fi could be slow sometimes. Overall, I would stay here again.” •🛏 Room quality – cleanliness, size, comfort of bed✅ •🤝 Staff service – helpfulness, friendliness✅ •📍 Location – near attractions,transport,restaurants✅ • 🍳 Food / breakfast – quality and variety✅ • 🔇 Noise level – quiet or noisy✅ • 💰 Value for money✅

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

I had a pleasant stay at this hotel and appreciated its consistency over time. I previously stayed here in 2018 and 2019, and I observed that the overall quality remains stable. The facilities and ambiance are still well maintained, which reflects good management. The service quality is also consistent. The staff are professional, responsive, and attentive to guest needs. The breakfast experience was a highlight. The food quality is good, and there is a decent variety of options available. Overall, this hotel continues to deliver reliable service and a comfortable stay. It is a good choice for travelers who value consistency and quality.

✨Service and Atmosphere The hotel staff were incredibly accommodating throughout our stay, ensuring we felt welcome from the moment we arrived. The building’s facade and the stunning views of Manila Bay are designed exceptionally well, creating a beautiful and relaxing backdrop for a weekend getaway. ✨Room and Safety Our room was spotless and maintained a high standard of cleanliness that made the space feel very comfortable. It provided a great sense of security and peace of mind, allowing us to truly unwind and enjoy the environment. ✨Dining Experience The breakfast buffet was a highlight of the trip, featuring high-quality dishes that definitely deserve high praise. While the food served was excellent, expanding the variety of choices in the buffet would take the dining experience to the next level.