Let me ask you a question: What is the most important thing when choosing a travel platform? Whether you're planning a trip or already traveling, it's important to quickly find the right contact information if you meet any problems.
As a global platform offering 24/7 support, Trip.com is always ready to solve any problems you may have.
Trip.com Global Customer Service Numbers
Trip.com has built local customer service centers in more than 40 countries and regions around the world to provide 24/7 support to travelers. This means that no matter where you are, you can always find a local or easily accessible Trip.com contact number to resolve your issues anytime!
The table below has Trip.com contact numbers for major countries/regions for your quick reference:
Region | Country/Region | Domestic phone number (recommended) | Global access number | Service hours (local time) | Supported booking types |
Middle East | UAE | 800 0120357 | +44 20 8016 3777 | 24/7 (Flights/Hotels/Trains/Car Rentals) | All |
Saudi Arabia | 800 850 0393 | +44 20 3994 2777 | 24/7 (Flights/Hotels/Trains/Car Rentals) | All | |
Qatar | 00800 101 782 | +44 20 3907 2810 | 09:00–21:00 | Flights, hotels | |
South Asia | India | 000 800 050 3512 | +44 20 3769 1468 | 24/7 (Flights/Hotels/Trains/Car Rentals) | All |
North America | United States | (833) 896-0077 | +1-646-362-8606 | 24/7 (Flights/Hotels/Trains/Car Rentals) | All |
Canada | (833) 897-6688 | +1 833-295-4377 | 24/7 (Flights/Hotels/Trains/Car Rentals) | All | |
Europe | England | 0113 868 8886 | +44 20 3856 8674 | 24/7 (Flights/Hotels/Trains/Car Rentals) | All |
Germany | 069 9432 2788 | +49 69 9432 2788 | 09:00–23:00 | Flights, hotels | |
Asia-Pacific | Singapore | 3125 4664 | +65 3138 5161 | 24/7 (Flights/Hotels/Trains/Car Rentals) | All |
Japan | 0120 925 780 | +81 3 6844 3418 | 24/7 (Flights/Hotels) | All | |
Australia | 02 8880 7972 | +61 2 8317 3388 | 24/7 (Flights/Hotels/Trains/Car Rentals) | All |
Tips:
- Use domestic numbers first: To save costs, please call the "domestic numbers" listed in the table first. For example, dialing the Trip.com contact number 800 0120357 directly in the UAE is free.
Our data shows that over 90% of local customer service issues are solved efficiently when using domestic phone numbers.
- Alternative global helpline: If your country is not in the list, or if you need global support in English, please call +1-646-362-8606 on Trip.com helpline.
- Service Hours Differences: Services such as flights, hotels, trains, and car rentals are generally available 24/7, but other travel products (such as attraction tickets and tour packages) may have limited service hours.
How to Find the Official Trip.com Contact Number
Not only can the global number helps, you can also get the latest contact information through the following official channels:
Trip.com Website: Customer Support Page
Visit the Trip.com website and find "Customer Support" at the top of the page. This is the best way to get your region's Trip.com contact number , ensuring you don't accidentally dial wrong numbers.
Trip.com App: In‑App Help Center & Call Support
- Open the Trip.com App, go to the "Account" page, and click "Customer Support".
- Trip.com has a list of problems you might encounter while traveling, click to see solutions immediately.
- Not only can you start an online chat here, but you can also find the "Call Us" option directly and get Trip.com's 24/7 support number with one click.
Believe it or not, over 70% of users have successfully resolved their booking questions using in-app features.
If you want to find contact information for a specific country or region, simply click "Other Countries and Regions" to get the information.
Trip.com Social Media Channels for Customer Service
You can also get customer service by sending a message through Trip.com's official accounts on platforms such as Facebook and X. This is one of the effective ways to get the latest Trip.com customer service information.
Alternative Ways to Get Help Without Calling
If the phone line is busy or you prefer non-instant communication, the following methods also work:
Live Chat Support: Step by Step Guide
Click "Chat with us" in customer support on the website or app. Once you have your booking ID ready, our customer service team will assist you immediately.
This is one of the easy ways to get 24/7 support from Trip.com, with an average wait time of only 2 minutes.
Email Support: What to Include in Your Message
For questions that require detailed explanations or supporting evidence, sending an email is a better option. Please clearly describe the problem in your email, and attach your booking ID and a screenshot. Our customer service team will reply within 24 hours.
Online Support Articles & FAQs: Fast Solutions
Trip.com's Help Center FAQs cover almost 95% of common questions. Check the Trip.com helpline before calling, you might find the answer immediately and save your valuable time.
When to Call Trip.com: Common Scenarios
You might be wondering, what time of day would be best to call and get a quicker solution? Let me tell you.
Questions About Booking, Payment & Refunds
When you have booking confirmation issues, payment failures, or need to check refund progress, calling the Trip.com contact number is the most direct and effective way. In particular, the following situations:
1、Payment has been deducted but no confirmation has been received.
- This situation requires immediate attention. Contact via Trip.com's customer service number, providing a screenshot of the payment and your bank transaction number. Over 80% of such issues can be resolved within 15 minutes.
2、Refund request exceeded the promised time.
- If your refund has not arrived within the promised 7-14 business days, call Trip.com support number to request expedited processing.
3、Price difference.
- If you find a price drop or hidden fees after booking, contact Trip.com helpline immediately.
- Customer service staff can access your booking records and provide a solution within 10 minutes.
Flight Changes, Cancellations & Rescheduling
Flight changes are one of the most common problems during travel, and you can get the most timely help through the Trip.com call center:
1、Airlines change flight times
- We recommend calling Trip.com's 24/7 support hotline immediately, Trip.com customer service team will try to find the best solution for you.
2、Urgent cancellation or rescheduling requests
When you need to cancel or reschedule your flight urgently for personal reasons:
- Within 24 hours of departure: Fast processing via Trip.com contact number.
- International flight rescheduling: When multiple flight routes are involved, Trip.com customer service can coordinate all flights.
- Group booking changes: Customer service staff need to manually process the information of each passenger.
3、Things to do after flight cancellation
When a flight is suddenly canceled, especially when connecting flights are affected:
- Call Trip.com flight booking contact now.
- Request different flight options.
- Ask about accommodation and catering compensation policies.
Our experience tells that passengers who contact us by phone are rescheduled an average of 3 hours earlier than those who use online forms.
Hotel Issues & Special Requests
Hotel bookings may have various unexpected situations, you can get immediate help through Trip.com customer service.
Question type | Possible situations | Recommended Action | What Trip.com can do |
Problems during check-in | The hotel has no booking record | Call Trip.com hotel booking support number | Customer service communicates directly with the hotel and provides booking guarantees |
The room does not match the description | Contact via Trip.com support number | Customer service can coordinate room upgrades or compensation | |
Early arrival/late check-out requirements | Call Trip.com UAE contact | Phone communication is 60% more efficient than email, allowing for faster hotel confirmation | |
Special requirements and assistance | Accessibility requirements | Call Trip.com customer service number before your trip | Ensure your needs are recorded and confirmed to avoid inconvenience during check-in |
Anniversary/Honeymoon Special Decorations | Contact Trip.com 24/7 support in advance | Customer service coordinated closely with the hotel, resulting in a 40% increase in customer satisfaction | |
Anniversary/Honeymoon Special Decorations | Call Trip.com contact number after booking | To avoid disputes over additional charges, confirm the fee policy in advance | |
Change of request after booking | Change check-in date | Contact us via Trip.com hotel booking support number or hotel hotline | Manual review is more accurate when dealing with price discrepancies |
Increase occupancy | Contact Trip.com call center | Ensure room type and price adjustments are reasonable | |
Add extra services such as airport transfers | Use Trip.com helpline | Customer service contacts the supplier directly to arrange the process, resulting in a higher success rate |
Reminder: For all flights, hotel-related questions, please contact Trip.com via their contact number.
NO.1
Tips for a Faster Support Experience
Mastering these tips will help you solve your problems faster and better!
What Information to Prepare Before Calling
Before contacting customer service, please prepare:
- Booking ID
- Registered email address
- Passport information
- A detailed description of the problem
Thorough preparation can double the speed at which a problem is solved.
Using Screenshots & Booking IDs
For issues such as payment errors, price discrepancies, or incorrect information, a clear screenshot is often more effective than a thousand words.
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FAQs About Trip.com Contact Number
Is Trip.com Customer Service Free to Call?
Calling 800 0120357 from within the UAE is free. However, if you are calling an international number from overseas, long-distance charges may apply.What Happens If I Can’t Reach the Contact Number?
If you are temporarily unable to connect to Trip.com helpline, we recommend trying in-app online chat or email support.How Soon Will I Get a Response?
Contacting via Trip.com contact number usually results in an immediate connection and prompt action on urgent issues within 15 minutes; online chat responds in an average of 1-3 minutes; and emails are replied to within 4-12 hours.
*This article was written by the Trip.com content team. To book your next trip, visit Trip.com.
Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies.
Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centers in Edinburgh, Tokyo, and Seoul, help to "create the best travel experience" for its millions of customers worldwide.