Hakone Hotel Kowakien, a natural onsen hotel offering dinner and breakfast that I'd rate 90 out of 100. It's not easy to impress me in Hakone, the famed hot spring town in Kanagawa Prefecture, but this hotel truly excelled across all criteria, showing a consistently high standard. Both the front desk and restaurant staff were attractive, with fluent English and standard accents; notably, they didn't employ any Southeast Asian staff. The hotel facilities are relatively new and well-designed, and the cleanliness is exceptional. The public areas offer plenty of sofa seating, and the temperature control is precise, allowing guests to comfortably wander around in traditional yukata without feeling cold. The air is fresh with no strong artificial scents, embodying a 'Natural and Pure' concept.
The restaurant, named Fontainebleau, lives up to its name with authentic French pastries. The 'all-you-can-eat' style still maintains high-quality ingredients, and there's an unlimited supply of Sapporo Asahi draft beer and Gekkeikan sake. What's more, the self-service alcohol bar is also open during breakfast, which seems quite common for Japanese guests – their physical resilience certainly differs from ours! Observing Japanese dining concepts, you'll notice several characteristics: a wide variety of dishes, comprehensive nutrition, low-temperature preservation, minimal oil and seasoning, and avoiding high-temperature cooking to prevent nutrient loss.
The sauna is also quite professional, featuring a 12-minute sand timer, anti-scald mats, humidity and temperature displays, and powerful heating elements that ensure you won't waste any time. Whether you prefer mountain views, garden vistas, or indoor hot springs, there's an option for everyone.
For those interested, the address is:
1297 Ninotaira, Hakone-machi, Kanagawa Prefecture 250-0407
Hotel near Shin-yokohama,Yokohama19.6% of visitors choose this area
GGuest User2025.11.30
I loved this hotel! It is very far from most tourist attractions, but it is very close to the metro. The reception staff are very kind and professional, and they speak excellent English. My favourite part of my stay was the delicious breakfast, which wasn’t included in my reservation but I could pay the fee at the restaurant no problem. I would definitely stay here again! rt
The room was quite spacious; we had no problem opening two 28-inch suitcases. The bathroom had a separate wet and dry area. The hotel is right above a subway station, just two stops from Yokohama Station, and a taxi ride costs about 1000-ish JPY. Right next to the hotel, the Mark Is shopping mall has a good selection of outdoor brands like Arc'teryx, Descente, Salomon, Oakley, Montbell, etc., plus a supermarket where you can grab lots of tasty snacks. It's also a short walk to the Red Brick Warehouse. Overall, it's great value for money if you're staying in Yokohama.
The environment is OK. It's not far from Atsugi Station. I didn't pay attention and booked a smoking room. The smell of cigarettes was too strong. I used an air purifier but it didn't disperse it. My face was swollen due to allergies the next day. I will pay more attention next time.
Hotel near Lake Ashi,Hakone22.9% of visitors choose this area
Kkifteh972025.12.19
Beautiful hotel with a really large, clean and comfortable room. Appreciated the complimentary drinks in the room, and at the foyer (in the morning) and bar (during happy hour).
Lovely view of Mt Fuji across the lake as well, worth every penny. Unfortunately Mt Fuji was covered by clouds for most of our trip, but the only time we were able to see it mostly in full was at the hotel.
Onsen experience was also great; while it was a public onsen, other guests did not really use it, which was a real shame as there was a jacuzzi and outdoor onsen inside.
Only downside was the central air conditioning which made the room feel a bit too warm after coming back from the onsen, but otherwise still a comfortable stay.
A spacious hotel with a unique industrial design. Amenities and night gowns provided. We found the shuttle bus from Kawasaki station quite easily, following the directions on the hotel's website. The area is remote from the hustle and bustle of the city, but there are some combinis and dining spots around, plus restaurants in the hotel itself. Would love to stay there again
My stay at this hotel was truly exceptional. The view of Mount Fuji was absolutely perfect, creating a breathtaking and unforgettable experience. The hospitality service was fantastic—staff were incredibly attentive, friendly, and went above and beyond to ensure a comfortable stay. Every detail was well taken care of, making it a truly relaxing and enjoyable visit. Highly recommended!
First off, the room was incredibly clean! Housekeeping did a thorough job every day. The front desk staff were warm and patient, and the facilities were very new and well-maintained.
Secondly, the hotel's location is excellent! It's just a few minutes' walk from Yamashita Park and Chinatown, and the Hikawa Maru is also nearby. Yokohama Station and the Red Brick Warehouse are also very close.
Shopping nearby is super convenient! There's a 7-Eleven and a Lawson right downstairs. If you walk towards Chinatown a bit, there's a supermarket. It's also close to Yokohama Station's commercial center, making shopping very easy.
A very pleasant visit to kind, simple and peaceful people. I like a lot the location of the homestay, out of the center, up hill, need to move your ass to reach it. The hottest onsen I’ve been haha but also the most comfy as it’s private. I miss Rum already, what a nice dog, same as all the staff. A really worthy stop in Hakone with local people who feel real in an area full of tourism. Thanks a lot for taking care of my bags after my check in, those gestures are the ones that really count!
Overall: Extremely satisfied.
Facilities: Excellent and well-equipped.
Cleanliness: Spotless.
Ambiance: Beautiful surroundings with scenic views.
Service: Provided truly comfortable and authentic Japanese hospitality.
Location & Views: The hotel boasts a fantastic location right next to Chinatown, making it incredibly convenient for visiting major attractions and Yokohama Station. A significant highlight is definitely being able to enjoy stunning panoramic views of Tokyo Bay.
Amazing
299 reviews
9.5/10
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9.4/10
Amazing
11346676****Hakone Kowakien Ten-yu Hotel was an amazing experience! The hotel boasts multiple natural hot springs with a rich variety of baths and breathtaking scenery; soaking in them left me feeling completely refreshed. The rooms are spacious and elegant, with stylish Japanese decor that ensures privacy. The dinner buffet was exquisite, featuring fresh and delicious ingredients. The staff were warm and attentive, always greeting guests with a smile. Its convenient location also offers easy access to transportation. Both the facilities and service truly reflect the high quality of Japanese onsen hotels. Highly recommended!
KkewinnThis five-star hotel in Yokohama truly redefines luxury with its impeccable details and sophisticated ambiance. Every moment, from check-in to check-out, was a delightful surprise, making it my top recommendation for anyone visiting Yokohama—a true hidden gem!
The hotel's location is absolutely superb, nestled in the charming, exotic Yamashita-cho. It's within walking distance of Yokohama Station and close to popular attractions like Minato Mirai 21 and the Red Brick Warehouse. Getting to Chinatown and Sankeien Garden is also incredibly convenient, making it perfect for both sightseeing and business trips. What truly captivated me was its ”East-meets-West” design philosophy. Inspired by Yokohama's port-opening culture, it beautifully blends traditional Japanese aesthetics with modern Western design. The art installations adorning the lobby and the Samurai-inspired screen headboards in the guest rooms exude a subtle yet refined elegance, allowing you to feel a sense of vintage charm amidst the contemporary surroundings.
GGuest UserOverall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm
Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese.
The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small.
They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience
AAnonymous UserA very beautiful ryokan, old but very well maintained. The decor is so beautiful. From the moment you check in, you will be in good hands of the ryokan, well served with friendliness. Keiseki meals (dinner and breakfast) are served in the room. Food is delicious! And love the private outdoor onsen!! U get to book for 30 minutes per day for the stay. Well worth the price.
RRaine AyanamiA spacious hotel with a unique industrial design. Amenities and night gowns provided. We found the shuttle bus from Kawasaki station quite easily, following the directions on the hotel's website. The area is remote from the hustle and bustle of the city, but there are some combinis and dining spots around, plus restaurants in the hotel itself. Would love to stay there again
GGuest UserI loved this hotel! It is very far from most tourist attractions, but it is very close to the metro. The reception staff are very kind and professional, and they speak excellent English. My favourite part of my stay was the delicious breakfast, which wasn’t included in my reservation but I could pay the fee at the restaurant no problem. I would definitely stay here again! rt
VVeRGiWe had a great stay at Hotel Indigo Hakone. Our room had a beautiful river view and a private onsen, a real highlight. The restaurant was excellent (though a bit on the expensive side), and the overall facilities were top-notch.
The location is convenient if you plan to explore the area using public transport, since it’s close to Gora Station. However, if you’re into hiking like us, it can feel a little isolated.
One disappointment was the price of coffee at the hotel, which felt unnecessarily high. On a positive note, right across the street there’s an amazing sushi restaurant that we highly recommend.
GGuest UserThe location of this hotel is really great, the transportation is extremely convenient, especially there is a 711 convenience store opposite, which is very convenient for daily shopping and emergency. It feels very comfortable to live here, and I am very satisfied with this choice of residence.
QQiangungunAmong all the hotels in Hakone, I ultimately chose Odakyu, and I'm so glad I did. I had emailed the hotel in advance to confirm dinner options and times. When I arrived at Moto-Hakone Port at 7:40 PM, I called the hotel, and they had already sent a car to pick me up. Upon giving my name, the front desk already had my room key ready, so I dropped off my luggage and went straight to eat sukiyaki. There's a scheduled shuttle bus to Moto-Hakone Port daily, making it convenient to grab something from 7-Eleven and then take other public transport to explore. A popular attraction is just 300 meters from the hotel, so no need for a car, you can simply walk there. Even though it gets dark early, many tourists still visit at night. The best part is the hotel's stunning private garden; on a clear day, I opened the window and could even see the summit of Mount Fuji from the hotel! The only minor drawback of this older hotel is its facilities, but the room wasn't small, and the onsen was rarely crowded.
AAnonymous UserThis hotel is right next to Lake Ashi, just a few minutes' walk from the shore. Outside the lobby, there's a hot spring foot bath where you can relax your body and mind after a day of sightseeing. The rooms are clean and tidy, and the bedding is soft and comfortable. There's also a small shop in the lobby selling Hakone specialties. Both the dinner and breakfast buffets offer a wide variety of dishes; I particularly enjoyed a certain grilled fish, and the desserts were plentiful – it was a feast for both the eyes and the palate! I hope to visit again. The hotel is very close to Togendai Ropeway Station and the Togendai Pirate Ship pier, just about a 7-8 minute walk from the back exit, making it very convenient for transportation.
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