Lobby - Check in was pleasant, lift lobby is quick and air conditioned.
The room level had AC too.
Room - clean, very cold (I like) and the bed and pillows were comfy.
The floor had some torn floor furnishings which ruins the aesthetic but otherwise, its fine.
Food - Breakfast was nice, fried rice and noodles with chicken which the menu changed daily.
There's also corn soup and porridge, some fruits and sliced cakes for desserts.
As one of the newer hotels in Brunei, it's super convenient with a variety of restaurants right downstairs. The biggest night market in Brunei is also just a 5-minute drive away. The rooftop pool has water park facilities and offers stunning sunset views, and you can even see the national mosque from there.
Spent 3 nights here at higher hotel. What can we say, firstly the hotel was clean, linens towels were clean. The room size was surprisingly big too. We had the twin bed but that’s ok for us. Location wise, just 7km away from the airport. Dart costs BND10 each way. In terms of shops and eateries, there’s myriads of shops just walking distance. They have laundry just next door to the hotel. The food in the hotel breakfast served home meals, close to local dishes. We get used to it since it’s almost like our own. Lastly, but the most significant one would be the friendliness of all their staffs, whom 90% was Filipino. They are very polite and just friendly to every guests. If we ever come to Bandar Seri Begawan again, we will look no other than Higher Hotel.
The location is fantastic. Even during Ramadan, they prepared breakfast for us. And not just in the room, but we could eat as much as we wanted at the 7th-floor buffet. Thank you! The room is spacious. There are so many light switches that it's hard to figure out which one controls what. There was a kitchen, but it wasn't usable – no pots, pans, plates, or spoons. There's an electric kettle, two complimentary bottles of water, and a fridge. The staff are very kind. I appreciate having a bathtub, and the hot water works. My biggest complaint is that even with the AC turned off, it was still cold. Maintenance came to the room multiple times, but it remained chilly. The pool is a good size, and there's a gym too. A supermarket is conveniently connected next door, along with cafes. Across the road is the Ritz-Carlton Hotel, and it seems to be owned by the same group. Postcards can be found at the Ritz-Carlton gift shop. The hotel front desk offered a service where, for $1 per card, they would go to the post office, buy stamps, and mail them for you – very helpful! A ride to the airport was about $10 via a ride-hailing app. The place has a retro vibe. There were koi fish in the lobby. The biggest issue is the no-smoking policy; you can't smoke outside, in your room, or anywhere on the premises. Apparently, this isn't due to Ramadan but is a Brunei rule.
Highly recommended! Everything was great. The hotel offers a convenient airport shuttle, and the breakfast spread is rich and varied. The front desk even helped us with taxis. The room was clean and tidy, and the location was excellent. The only minor downside was that the tap water was a bit yellowish, though the shower water was fine. For drinking water, we bought a large bottle of mineral water for 50 cents from the supermarket next door. The bus terminal is just a few minutes' walk away, making it easy to explore attractions on foot and get to the pier. Taking a taxi to Gadong Night Market wasn't expensive. By the way, Brunei is definitely worth a visit!
Excellent. My kids love the pool and the playground. My husband enjoyed the gym. The room is spacious. We picked the grand deluxe and love it. Two toilets, how convenient. I heard there are connecting rooms between deluxe and grand deluxe. We are going to pick those when we come back. The staff is friendly. When i accidentally left my stuff after checked out, they helped me look for it and i easily could get it back without any hassle.
Capital Residence Suites, Brunei
I had a generally pleasant stay here. The room was clean, spacious, and comfortable, and the place felt quiet and calm, which was nice after a long day out. The bed was comfortable and the room was well maintained.
Breakfast was provided and was simple but sufficient to start the day. Nothing fancy, but acceptable. A good highlight is the free city tour organized by the hotel. During the tour, I managed to visit Energy Hub, Masjid Omar Ali Saifuddien, Istana Nurul Iman, Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, Gadong Mall, and Masjid Jame’ Asr Hassanil Bolkiah, which was very convenient for first-time visitors. Also the big plus is free airport pick-up and drop-off (reservation required)
Staff were friendly and helpful, and check-in was smooth. Overall, it offers decent value for money and is suitable for a short stay, especially if you want an easy way to explore Bandar Seri Begawan.
We enjoyed our one-night stay with my friends. We stayed there for our hiking trip. They granted us a late check-out until 1:00 PM.
Breakfast was alright. I wish they had soup options like corn or mushroom, and more fruit selections—there was only watermelon (not sweet) However, the main courses were delicious.
Wi-Fi on Level 5 was not stable. The swimming pool was closed for some reason. We called the reception 3x, but no one picked up.
Other than that, we were happy with our stay and would recommend it.
The staff were all really enthusiastic. The hotel itself was actually pretty good. I stayed on the second floor, and I can understand why some people mentioned it being a bit damp – it definitely was, but it was manageable if you kept the exhaust fan on. The location was super convenient for getting to all the popular spots.
Conveniently located, there are many restaurants and supermarkets. It can be reached within 5-10 minutes on foot. There is also a sporting goods store next to the hotel and a bakery diagonally in front. There is a pier not far from the hotel, which is convenient for sightseeing. Friendly service staff, helping to solve problems. Breakfast varies slightly every day, and most special foods can be tasted. The hotel also provides travel itineraries for your convenience.
Very Good
47 reviews
8.8/10
Check availability
See All Hotels With Breakfast in Brunei-Muara
Recent Reviews for Brunei-Muara Hotels
See all
9.3/10
Great
The Empire Brunei is an iconic luxury resort with breathtaking ocean-view rooms and a magnificent, palace-like lobby. The vast swimming pool complex provides a resort-style experience, further enhanced by complimentary kayaking activities. Ideal for travelers seeking elegance, space, and serene coastal relaxation.
The hotel provides complimentary airport transfer which is very convenient! Also located near to JP theme park and food court! Food is quite yummy , very affordable price even for room service. Overall, a pleasant stay. My son enjoyed swimming in the pool!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How to get cheap hotels on Trip.com?
There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.
What is the way to get lower prices at hotels?
Sometimes booking hotels in midweek is cheaper, but it also depends on the season.
How many hotels are listed in Trip.com?
There are over 1,500,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!
Can I cancel or change my hotel reservation on Trip.com?
It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.
How do I contact trip.com customer service?
You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.