Awesome hotel, beautiful environment, first-class service, family suite cost-effective, especially suitable for children with family travel, beautiful Feisha Island picturesque, not many people, off-road bus is impressive. Parking can stop at the port, pay the management fee, if you drive four-wheel drive, you can roll on the island, self-driving adventure, great! Still want to come again!
Disappointed with our stay at Hilton Surfers Paradise.
We stayed on the 5th floor, and the experience was far below our expectations. Loud music from the surrounding area went on between 3 a.m. and 5 a.m., waking up our entire family several times throughout the night. It was very difficult to get proper rest.
Also, we only received complimentary bottled water on the first day. After that, we were told to use the water dispenser, which didn’t feel appropriate for a hotel of this standard.
Compared to our previous stay at Hilton Sydney, this was very disappointing in both service and overall comfort.
Had an overall great stay. Disappointed they couldn’t move our friends room closer to us despite booking together. Food was expensive for average quality. Breakfast was good however. Would stay again
Hotel near Brisbane Airport,Nudgee29.3% of visitors choose this area
GGuest User2025.04.18
Needed a place to stay as our flight arrived after midnight when the car rental was shut, so a little walk to the Ivis for a sleep, shower and brekkie was a perfect way to begin our trip before picking up the car rental in the morning. Totally convenient. Thanks 😁
We stayed in a deluxe room. The hotel room was smaller than we thought, especially the bathroom. Although the room had been renovated, the overall condition of the hotel was worse than other Novotel hotels we stayed before. No wonder they have been renovating the hotel since last year.
The location was great, right at the Surfers Paradise. You could walk to the beach, shops, restaurants, cafes, fast food, pubs and supermarkets.
Our stay was pleasant and service was excellent. We turned up early to attend a convention nearby and they allowed us to check in early. All amenities were clean, but the walls are thin and we were woken to kids screaming early next door / in halls. Overall, would recommend and visit again.
The location is perfect and centrally located in the heart of shopping centres, walking distance to the beach and night life.
Great rooms on the 22nd floor. The beds are very comfortable, and the room is spacious for up to 3/4 people.
The downside for us was that the staff at the reception told us that there wasn't a restaurant located in the hotel when we enquired while checking in, so we went out to look for something to eat after we checked in to the hotel, only to get back to find a brochure in our room advertising a Cafe conveniently located in the hotel for guests.
I highly recommend that the staff need to be informed of any changes in the hotel so that they are able to provide accurate information about the hotel to the guests.
The check-in and check-out process was great, made conveniently for guests and staff, there's no long cues at the reception👍🏾
We'll definitely be returning.
Hotel near Cairns City,Cairns100% of visitors choose this area
GGuest User2024.08.28
The room was very clean. There was a ********* lady at the front desk who could speak Chinese. The hotel has a special menu every day. When we arrived, it was steak night and the steak was quite big.
There was room cleaning service. The environment was very quiet.
It was very close to the pier and it was very convenient to eat around.
Hotel near Cairns City,Cairns100% of visitors choose this area
LLove travel girl2023.11.25
I would recommend this hotel to everyone. Although the room design is old style(not renovated one), the room is clean and the sea view is amazing. Great location especially to the meet up point of skydive and diving. Just 5 mins walk. Casino is just nearby so you don’t need to worry the night activities. Staff are friendly and helpful. I enjoy the stay a lot.
Very Good
195 reviews
8.8/10
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AED 648
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7.2/10
GGuest UserFirstly, the room was excellent, ultra clean with bath and shower. The sheets were exemplary, bed very comfortable as were the pillows.
Bar fridge and microwave, toiletries in the bathroom.
Towels excellent.
Airconditioning excellent.
I was excited to see a very large, modern wide screen TV with onboard Android system.
Disappointed that no internet connection (so I could have used my own passwords for my streaming services.
Even more disappointed that there was no aerial connected, but I had brought my own tech and internet. I just switched off the TV.
Imagine my extreme displeasure to board the 3rd floor lift at 05:00 to have the doors closed - but no button worked!
I WAS TRAPPED IN THE LIFT!!!
I pressed the yellow emergency button for 5 seconds - no answer - pressed multiple times.
I phoned the hotel main number, so they could press the lift call button - no answer.
I phoned the 24/7 emergency 1300 number. The operator said she would send someone out - who would phone me with an ETA.
Getting anxious, being 60 years old with a heart condition, I dialled 000 to call the POLICE!
The dispatcher commended me on remaining so calm.
I assured her, being very hot in cramped spaces with very little air was definitely not conducive to my remaining calm.
They said to call 000 back if I got out before the fire brigade arrived.
Five minutes later I heard voices outside. Someone heard my banging on the lift doors and cries for help.
I GOT OUT
That night the guy on reception said sorry.
I explained that, although the room was marvelous - and that I did eventually get out, a man of my age and I'll health could have died - why wasn't anyone on duty to answer the damn lift emergency phone?
He said he was sorry.
Ssuet meistaff were friendly and helpful. However, the room had several problems, the cold water tap did not work for the outside toilet, wooden doors rotten and moldy, few drawers broken and the worst was shown on the picture inside the master room drawer
PPHILLIP JAMESThe Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.
FFreeman SThe location is right on the strand of the beach. The sunset is very beautiful at dusk. It is also very convenient to go to the coffee shop to the supermarket and walk for 10 minutes. Buy all the daily necessities and sit on the terrace to watch the sunset until dusk, which is pleasing to the eyes.
As for the service, there is basically nothing except Check In. It's not like living in a hotel in the Asia-Pacific region, with five-star service
In terms of price, in terms of 1000 heads, it does not include anything. It is really because there is no choice.
GGuest UserDaydream Island is not big, but it is very pleasant. There are many boat trips from Hamilton Island to Daydream ~ it is very convenient! The last boat we took took us to Daydream Island, and each of us was given a necklace made of small conch shells. The staff are friendly and the breakfast is rich. Kangaroos and stone plovers can be seen everywhere, and there are small sharks and stingrays in the pond... the overall feeling is very good! ! !
Key points to avoid: If you want to play or fly from Hamilton Island, choose to stay on other small islands. Do not live on Long Island. There is no direct boat from Hamilton Island to Long Island. You have to reverse the boat at Shute Port, and the frequency of flights Very few. (It took me half a day to inquire about various transportation routes that I had to call. It was really annoying, because there were no vacancies on Hamilton Island, and I was really afraid of sleeping on the island). We landed in Hamilton Island by plane and booked accommodation on Long Island. We returned to Hamilton Island the next day to take a helicopter to see Heart Reef. The earliest departure from Long Island was to Shute Harbor at 8 a.m. If we wanted to check in, we would have to go there the next day. I have to wait until 5:30 pm to get to Hamilton Island ~ Oh my God! At that time, I really believed the review of that hotel saying that the water bus was very convenient🐶🐶🐶 We had no choice but to give up going to Long Island and immediately booked accommodation on Daydream Island. The last schedule was taken by me at the Hamilton Island Ferry Terminal for your reference. Personally, I feel that Changdao is isolated and not developed by the same travel company. The room fee is non-refundable ~ so we wasted 2 nights of accommodation on Changdao. Moreover, the boat fare between the islands is not cheap. , everyone should also consider it when booking a hotel! It is worth mentioning that Daydream Island has given us a good mood for vacation again! ! ! I hope writing so much will help everyone! After all, no one wants to have such a bad experience when going out for fun.
SShannan LeeThe location is perfect and centrally located in the heart of shopping centres, walking distance to the beach and night life.
Great rooms on the 22nd floor. The beds are very comfortable, and the room is spacious for up to 3/4 people.
The downside for us was that the staff at the reception told us that there wasn't a restaurant located in the hotel when we enquired while checking in, so we went out to look for something to eat after we checked in to the hotel, only to get back to find a brochure in our room advertising a Cafe conveniently located in the hotel for guests.
I highly recommend that the staff need to be informed of any changes in the hotel so that they are able to provide accurate information about the hotel to the guests.
The check-in and check-out process was great, made conveniently for guests and staff, there's no long cues at the reception👍🏾
We'll definitely be returning.
TTheobaldThis is a fabulous place to stay. We chose a studio room, with ocean view, and it was really worth it. Although we arrived late, we contacted call staff at the door and they talked us through the check in process. Service was kind and responsive throughout. The only small downside was that the rooms are only serviced once each 8 days. However, when we requested fresh towels they were happy to provide them. The pool complex is lovely - the pool is a little cold for winter, but the spa was comfortable and we really enjoyed the sauna. Breakfast was included, and we had the choice of three cafes in the complex, with delicious food at all three.
We can't wait to return!
TThienVery disappointed stay. They need to improve their buffet breakfast upgrade to free barista coffee at breakfast no minimum spend and extra fee for room service better housekeeping and add a kids club!
GGuest UserGood points: Room was spacious and clean. Aircon and wifi worked fine. Was in a good location. Quiet, dark, comfy bed. Good value for money.
Could be improved: Communal areas really dirty. Lift didn’t work the whole time we were there.
No one on check in (apparently they text us with instructions but we didn’t get a text)
JJianyiThe front desk is not open from late at night to early in the morning, so you need to check the hours. It is located near the downtown area and can be moved around on foot.
The breakfast was nothing special, but it was good. Drinks can be brought or ordered for a fee. You can enjoy it on the calm front lobby floor.
The room was simple, but there was a simple kitchen. The pool jacuzzi was simple and not big enough to play in.
I forgot my power outlet accessories, but the front desk kindly lent them to me.
If you are an experienced traveler, I don't think there are any particular shortcomings or complaints.
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