Exceptional Luxury with Thoughtful Tech and Standout Service
I recently stayed at the Dorsett Gold Coast, and it was an outstanding experience. The level of detail across the property is highly visible, making for a stay that feels both premium and personalized.
A Seamless Arrival
The check-in experience set a fantastic tone. We were warmly greeted and offered welcome drinks at the Jin Café & Bar, which was a lovely touch. While we navigated the parking, the porter took our luggage directly to our room, allowing us to settle in stress-free.
Speaking of parking, while it is $20 per night, it is worth every cent for the convenience. The ”in and out” process is incredibly seamless because the staff enters your registration number into the system, so you never have to worry about tickets or delays.
Standout Service: Special Thanks to Sona
The service here is truly top-tier. I want to give a huge mention to Sona at reception, who was incredibly helpful throughout our entire stay. Her professionalism and warmth were much appreciated. Furthermore, the speed of the reception service for any phone requests was impressive—they are lightning-fast.
The ”Smart” Room Details
The room design features some ”genius” touches that I haven't seen elsewhere:
* The Smart Mirror: The bathroom mirror has a specialized coating so that even after a steaming hot shower, a specific section remains perfectly clear.
* Auto Night Light: The bathroom has an automatic night light that activates on its own—perfect for navigating at night without fumbling for switches.
* The in room switches was also very thoughtful and unique, for the first time experienced such.
* The Chromecast casting tech was great as you can stream what you like.
Dining & Relaxation
The pool area is absolutely fancy and stunning—a perfect spot to lounge. We also enjoyed the hearty buffet breakfast at the Star Grand; it’s a great spread, though I’d love to see a few more vegetarian varieties added to the hot selection.
Constructive Feedback
To make the experience truly 5-star across the board, there are two areas for improvement:
* In-Room Appliances: The hairdryer and iron felt quite basic and didn't really match the premium, high-tech vibe of the hotel.
* Poolside Dining: While the pool itself is beautiful, the restaurant menu there is very limited and almost negligible. More food variety by the water would be a big plus.
Overall, a fantastic stay. Between the tech, the parking ease, and the wonderful service from Sona, I would definitely recommend the Dorsett!
Very close to the main street, just a few minutes walk, very convenient. There is a waiter who speaks some Chinese, very nice! The sea view is not wide enough, the facilities are relatively old, the food is not delicious, maybe it's because of different tastes. The bed smelled at night, fortunately we only booked one night and went to another hotel the next day.
Nice hotel by the sea, but be prepared that the beach in the hotel is just lagoon, the sea beach is a bit far. Great breakfast, nice swimming pool. Clean room. Was nice to see kangaroos
The rooms are fantastic, giving off a real resort vibe with a huge central swimming pool, complete with a diving area – absolutely perfect for families with kids. There's a Coles supermarket just a 250-meter stroll away, which stays open late, so you can easily grab all your groceries and essentials. Getting to Port of Airlie is a bit of a journey, but thankfully there's a direct shuttle bus right outside the entrance that gets you there in about 17 minutes. The only minor letdown was the air conditioning; even set to 18°C, it didn't feel particularly cold. However, visiting in early September, it was still quite bearable.
Hotel near Cairns City,Cairns North100% of visitors choose this area
SSarah Foo X.M.2025.07.15
Lovely hotel located at the other end of the Esplanade. The broad walk at the back of the hotel was nice to stroll along and an easy way to get to the city center. Kudos to the reception staff, Riccardo for leaving a really good first impression when I first arrived. He was so clear in explaining everything I needed to know before I checked in, and subsequent days when I saw him he was also really helpful with whatever requests I had. The room was big and spacious, very comfy beds!! The housekeeping staff were also friendly whenever I saw them as I head out for the day. Food from the room service was tasty. However, the breakfast buffet options were almost the same everyday though, wish there could have been more variety. But overall, I still had a rather pleasant stay here(:
I was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.
We were absolutely delighted with the complimentary room upgrade — such a wonderful surprise that made our stay even more special. This isn’t our first time staying at Crowne Plaza, and once again it reminded us why we keep coming back.
The location is excellent, just a 2-minute walk to the tram station, which was especially convenient for me after my recent TKR. Getting around to must-see attractions was effortless, and visiting the SkyPoint Observatory Deck was a highlight.
Overall, we were very happy with our stay — so much so that we felt we should have extended an extra night. Highly recommended for comfort, convenience and great service.
The location is fantastic! It's just a two or three-minute walk to the light rail station, and then another five minutes to the beach. There are all sorts of restaurants and clothing stores nearby, so you definitely won't have to worry about food or lodging. The room and bathroom are both very spacious, and there's even an outdoor pool. Plus, they offer free luggage storage.
As a solo traveler I highly recommend Magnum's as a safe, well located and value for money accommodation provider. Great service, facilities and fantastically located. With Woolworths next door, well stocked and clean kitchen and great adjacent coffee shop, my needs were well met. Even with the pub pumping at full blast, there was no noise interrupting a peaceful sleep.
Will definitely be back!
Mission Reef Resort is located right next to the beach and is the perfect location for a peaceful short break.
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GGuest UserI was very satisfied. There is a shop near the hotel, which is very helpful. Due to its location, it is a place where you do not have to eat. The hotel employees are very nice.
GGuest UserFirstly, the room was excellent, ultra clean with bath and shower. The sheets were exemplary, bed very comfortable as were the pillows.
Bar fridge and microwave, toiletries in the bathroom.
Towels excellent.
Airconditioning excellent.
I was excited to see a very large, modern wide screen TV with onboard Android system.
Disappointed that no internet connection (so I could have used my own passwords for my streaming services.
Even more disappointed that there was no aerial connected, but I had brought my own tech and internet. I just switched off the TV.
Imagine my extreme displeasure to board the 3rd floor lift at 05:00 to have the doors closed - but no button worked!
I WAS TRAPPED IN THE LIFT!!!
I pressed the yellow emergency button for 5 seconds - no answer - pressed multiple times.
I phoned the hotel main number, so they could press the lift call button - no answer.
I phoned the 24/7 emergency 1300 number. The operator said she would send someone out - who would phone me with an ETA.
Getting anxious, being 60 years old with a heart condition, I dialled 000 to call the POLICE!
The dispatcher commended me on remaining so calm.
I assured her, being very hot in cramped spaces with very little air was definitely not conducive to my remaining calm.
They said to call 000 back if I got out before the fire brigade arrived.
Five minutes later I heard voices outside. Someone heard my banging on the lift doors and cries for help.
I GOT OUT
That night the guy on reception said sorry.
I explained that, although the room was marvelous - and that I did eventually get out, a man of my age and I'll health could have died - why wasn't anyone on duty to answer the damn lift emergency phone?
He said he was sorry.
PPHILLIP JAMESThe Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.
NNickVery comfortable night sleep, room was clean staff were helpful.
Please note the lift is currently under construction so you may need to use the stairs, the stairs are not suitable for children as they have horizontal rails with large gaps. The restraunts buffet looked like it had a decent selection but we did not have it as it was $16each our two and three year olds.
AAnonymous UserGreat stay! Perfect for kids and adults alike with the choice of both the pool and ocean. Just wish I had booked the sea view. I couldn’t fault the service especially when addressing an issue with our parking.
AAnonymous UserI was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.
AAriane AndersonLoved the lobby and had breakfast that was nice. Unfortunately in Surfers Paradise we thought that the hotel had a pool. Having children and my poor research they were disappointed to have no pool as I thought I had booked a different hotel. After the lovely staff checked us in and we arrived to our rooms. They were very motel like. Just not what we expected. Again my rushed booking
TTheobaldThis is a fabulous place to stay. We chose a studio room, with ocean view, and it was really worth it. Although we arrived late, we contacted call staff at the door and they talked us through the check in process. Service was kind and responsive throughout. The only small downside was that the rooms are only serviced once each 8 days. However, when we requested fresh towels they were happy to provide them. The pool complex is lovely - the pool is a little cold for winter, but the spa was comfortable and we really enjoyed the sauna. Breakfast was included, and we had the choice of three cafes in the complex, with delicious food at all three.
We can't wait to return!
GGuest UserA totally perfect stay, from the moment of checking in to the day of returning home. Nice room, nice people, nice restaurants… just everything so great!!
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