Beach Hotels in Canary Islands, Spain

Incredible stay! Contrary to some negative reviews about the hotel's cleanliness, we actually found a beautiful hotel perfectly located near shops (directly opposite a mini-supermarket and the city center). The room was spotless, as were all the hotel's facilities. And the staff were incredibly kind ✨ We were lucky enough to stay during Carnival 🎭

The location provided isn't very accurate compared to its actual spot. The pools are 'boxed in' by the buildings and are smaller than they appear in photos. The front desk person who checked us in was very kind; we asked for a recommendation and it was spot on. However, there aren't enough reception staff to handle the large number of guests checking in and out. We really disliked the system for contacting reception; there's no direct phone line, the switchboard just forwards calls, but no one answers... after trying for 4 days before our arrival, it was impossible to get through.

Absolutely gorgeous stay in every way! Lovely staff, clean facilities, relaxing and quiet!

We have wanted to stay at AxelBeach for a while. People told us it's just an expensive old hotel, but because of the name it stays busy. Well, unfortunately that is the case. The rooms look like they haven't been updated for 50 years. The TV is old and the wires behind it were frayed so badly it didn't have a signal. And the mattresses are so thin and uncomfortable I woke up yesterday with pain shooting down my lower back and legs. There's no excuse for cheap pillows and mattresses if you're going to charge this much. And we had a suite! It's like they're happy taking the *** $ but not meeting our expectations with that money. Other places to stay are much nicer. But on a positive note, the staff are absolutely incredible. They were always so friendly and helpful. I just wish that we had a better experience with the rooms.

Great location, clean and quiet rooms. Had a room with a small terrace, and there is also a terrace on the roof (7th floor) with sunbeds

Good location, good service, warm details, the small details of the house number that I saw when I arrived at the store are very warm

We stayed for 6 nights in an apartment with a large bedroom, a spacious living room, two bathrooms (one with a tub, one with a shower), a fully equipped open kitchen, and a large sea-view balcony. Pros: First, my immediate impression upon check-in was how incredibly clean it was. Although the overall facilities here are a bit dated, every corner of the room was spotless and very tidy. The dishcloths and rags were brand new, and the trash cans were pristine. Cutlery, various cooking pots, a refrigerator, coffee machine, toaster, kettle, oven, and microwave were all provided. Plus, there's a supermarket right below the front desk, so cooking for ourselves was very convenient. Second, the front desk service was excellent. The whole hotel had a wonderful atmosphere, including the pool and the rooftop cafe. There were also plenty of sofas, tables, and chairs where you could sit or recline. The public areas were very spacious and clean, and there were many activities available. The ambiance was truly great. Third, you could book various tours directly opposite the hotel's front desk, and communication in English was seamless. Cons: When I went to sleep at night, I smelled a strong musty odor. I searched high and low for a long time but couldn't find anything moldy, even under the bed. The next night, the strong musty smell was still there, and I finally realized it was coming from the decorative panels of the bedroom furniture, which all had a very heavy musty smell. I removed all the dresser drawers and nightstand drawers and put them out on the balcony to air out, but the headboard panels couldn't be removed, and the strong musty smell persisted. I contacted the front desk, and they immediately sent a repairman to the room. After a quick look, he told me they'd be back in 'five minutes,' and then... nothing. He never returned. They have a WhatsApp customer service, with different staff members on duty each day. When a new staff member asked how everything was, I mentioned that yesterday's repairman said he'd be back in 5 minutes but hadn't returned in over a day. The customer service agent apologized but said they had no vacant rooms. I told them I had already moved to sleep on the sofa. Mold can seriously affect one's health, especially for families with children, and I hope they address this. Then another customer service agent took over, and nothing was resolved; the issue was just left hanging. Every time I inquired, they responded with a very good attitude, but no one actually solved the problem. Honestly, they only need to replace the moldy decorative furniture panels with ordinary wooden ones; it's not a difficult task.

This is a really nice resort, with a nice lobby and amenities. It's also right by the ocean, and the dining room has a great view overlooking it as well. The breakfast was really top notch and delicious, with a lot of fresh fruits and food varieties. Sadly, the location is a bit inaccessible and not that close to either of the airports on the island.

Stunning hotel overlooking the coast and San Sebastian. Traditional decor throughout. Very nice pool area with plenty of sunbeds available (unsure if this would be the case in peak season, if there is one on La Gomera). No pool bar however. We did have an issue of building work next to our room during our stay but it didn't really affect us. Not an issue for us but the hotel is about 65m above sea level meaning that there is an 10-15 min uphill walk back to the hotel from the town.

Modern, elegant, and very well-located hotel. The room was great and very clean. The only thing I regretted was that the pool was closed. The views from the rooftop are well worth it.