Perched atop the International Commerce Centre (ICC) in Kowloon, The Ritz-Carlton, Hong Kong occupies floors 102 to 118, making it one of the world's highest hotels.The hotel offers guests an epicurean journey in the sky with its six distinctive dining venues including state-of-the-art Michelin-starred Italian restaurant Tosca di Angelo and Michelin two-starred Chinese restaurant Tin Lung Heen, as well as rooftop bar Ozone at 490 meters above sea level.The hotel’s guestrooms and dining establishments boast the striking views of Hong Kong, including that of the world-renowned Victoria Harbour, as well as the spectacular skyline of the city and South China Sea.The Ritz-Carlton Spa, Hong Kong on the 116th floor features nine deluxe treatment rooms and two couple’s suites. It is an elevated getaway from the hustle and bustle below, offering a collection of signature spa and massage treatments.The 118th floor of the hotel is home to an indoor infinity pool adorned with a 28m x 7m mirrored ceiling and high-resolution LED wall, an outdoor Jacuzzi and a fully equipped fitness center.
"Upgraded to a sea view room for an extra 900! I'm a Marriott member, but the front desk said that rooms booked through a third party (Ctrip) are not eligible for points. I don't understand this logic at all.
The experience for nearly 4000 a night was terrible! I wanted to use the bathtub, and the front desk said they could deep clean it when I checked in. That definitely didn't happen. So I went to the supermarket and bought some disinfectant myself. The cleanliness of this supposedly luxurious hotel completely put me off taking a bath. In the end, I only dared to soak my feet (it was too late when I got back to the hotel, so I didn't call for cleaning service again, and I didn't expect it to be so dirty – a layer of black grime, my hands were wet so I didn't take a photo). The showerhead had poor water pressure and no different modes to choose from! The hairdryer was ancient, heavy, and clunky. My hair still wasn't dry after 10 minutes. Ugh, a Lighfen would have been so much better! It really would save half the time!
The window screen was crumpled up and had a hole in it. I was really disappointed. Am I staying at a fake Ritz?! I reported this to the front desk, and their standard response was ”I'm sorry, we'll upgrade you next time,” and they gave me a box of eight tea bags as compensation! I didn't feel any sincerity, and I'm not interested in coming back again!
But, to be fair, the bedding was good, the pillows were very comfortable, and the young man handling the luggage was very polite and provided excellent service."