Family Hotels in Ontario, Canada

"The room facilities were excellent, and the room itself was very spacious. It's conveniently located with attractions nearby. The front desk staff were very friendly and helpful. The room was clean, tidy, and comfortable. Definitely worth recommending!"

"PROS: New, clean, secluded, decent enough gym, quiet, boring, no chemical cleaner scents other than the towels and sheets that will stay on your skin 100%... I always bring my own due to this. Free floride water lol...🙄 Don't drink it. CONS: The heavy room doors slam insanely hard, fast and would chop fingers off, blow out eardrums and shake the walls. I woke up every door slam, hard to not. Mind blowing to spend money building a Hotel and not consider to have quality safe quiet doors. SOLUTION! I had to use some ”white noise” to drown out the crazy door slams. CASINO is a lifeless end of the line in purgatory vibe, but I'm not into that activity and wasn't there for that. If you want a clean, new, mostly quiet nice hotel, this is a good choice if you find a good deal. Service I never ordered food but the complementary tea and coffee are ok if stocked, NO Milk Alternatives and boring list of food to over pay for."

"Great location, but the room was a major bait-and-switch. We booked a ”river view” room for our honeymoon, but the room we received was worlds apart from the promotional photos. Our view was 85% parking lot and 15% river—and at night, the river view was completely non-existent. I understand showcasing the ”best room” online, but it felt misleading. Additionally, the Jacuzzi was located in the bedroom rather than the bathroom as pictured, meaning we froze walking across the room to the shower to rinse off. We had notified the hotel weeks prior about our late check-in and our honeymoon. When we approached the front desk about the room mismatch, the staff member was understanding and helpful, but offered an Applebee's breakfast voucher to compensate. When we refused, they told us ”it was not a big deal” to just accept it. While I know they were trying to help, that specific phrasing felt dismissive given the situation. Pros: ＞ Location: Incredibly convenient, located right near the Falls Incline Railway. ＞Service: Check-out was extremely fast and seamless.Amenities: General hotel amenities were okay. Cons: ＞Vouchers: The hotel dining vouchers are pretty underwhelming. We used one for Brasa Brazilian Steakhouse and it still came out to almost $200 CAD, which in my opinion, was not worth it. ＞Room Reality: The layout and view were huge letdowns compared to what was advertised. The light switch for the bathroom in our was was also wonky -- If you move it wrong it doesn't turn on. Overall, the location is great, but don't expect the rooms to look exactly like the photos on the listing."

"The front desk staff were incredibly friendly and welcoming, which immediately made us feel at ease. During the Christmas period, the hotel even offered complimentary hot chocolate and churros, which was such a lovely festive touch and really added to the atmosphere. The facilities were excellent. There is a 24-hour gym, which is very convenient, and the swimming pool stays open until 10pm or 11pm depending on the day. Towels are also provided at the pool, so you do not need to bring your own, which is always appreciated. Overall, the staff were warm and attentive, and the hotel had a genuinely welcoming and festive atmosphere. We thoroughly enjoyed our stay."

"Excellent stay! The room had a fantastic view, and the location was perfect – just a 15-minute walk downhill to the biggest waterfall on the Canadian side. The hotel had a lot of amenities, including a lounge and a spa, and our room even had a jetted tub. Overall, I really loved it! It's a shame we only stayed one day; I wish we could've stayed longer! The cleanliness was pretty good, though there were a few spots that were missed, but it was generally acceptable."

"The room was spacious with a great view and a convenient location, within walking distance to the Eaton Centre and Union Station, surrounded by major corporations like KPMG. The deposit was refunded quickly; the pre-authorization was released instantly upon check-out, unlike other hotels in North America where it can take up to two weeks."

"Overall it is not bad, there is no shortage of what should be, but the room is too small and feels cramped. The photo actually shows the interior of the room, but the actual view will be disappointed, because the space is too small."

"I had a very fun stay. The hotel is very neat and has many places where you can take your pictures. Clean towels ,shower gel, shampoo and conditioner and all provided. You can make your own tea or coffee there. The bathroom lighting is actually very good. The food provided was very nutritious and the walls are pretty thick so it's likely you won't get noise disturbance"

"So, the leading positive is the buffet breakfast in the hotel restaurant -Aqua. Decent selection and good quality. Fresh omelet station. It is generally an add-on or a slightly higher room cost when included. The front desk service was friendly. Parking is expensive at $12 per day down a back alley and under a low concrete parkade roof - max height of just over 6 feet. Limited parking available. Service for cleaning making up the room is the decided downfall here. We placed the Grey- please make up the room card on the door each morning before departing. First day, nothing by 5:00pm. First room attendant in the hall - not my assigned room, second attendant - not my room, third attendant - not my room. Pattern? Finally, someone bothered to take ownership and brief a supervisor? to request someone. I'm not sure about the purpose of the signs since clearly they are meaningless. Two days later, a Saturday...same thing. 4:30 pm and still no service. I mean, we are content with towels and coffee pods, but you need to find someone first to even achieve that... A couple of the last days, the room attendant was very good and friendly. Last day, 28c out, and a/c stopped working. Not optimal. Only one of the two front elevators is in service, and that one was not functioning on one day. Overall, it was a very average experience. It was a bit of a let-down for a Crowne Plaza, particularly when the hotel was never particularly busy during our 7 night stay."