Family Hotels in Quintana Roo, Mexico

"The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel."

"The place allows you to disconnect from tension and stress. The facilities are very nice and the staff is super friendly and helpful. What I didn't like is that there are several armchairs to sit on, even in the rooms, that had stains... which made me not feel comfortable sitting down. The included breakfast is very extensive and all the dishes are super cool and tasty."

"AWA is a very nice boutique hotel. There are some improvements to be done like the pool needs to be cleaned more often! The lighting in our room was very dark so when putting makeup on was a challenge. The food in the restaurant was ok except when the burnt my husband’s pizza. The employees were very friendly. The whole town is very dusty though! It is a long walk to Centro. So we always used the taxi. All in all i enjoyed my stay in AWA!"

"This place is gorgeous and the service is impeccable! Perfect location for people who like daytime on the beach and nightlife. The AC was great to have in the room as it gets very hot and humid in Tulum. Truly all around great place!"

"Excellent stay! The hotel is clean and bright, right in front of a sensational beach. I went to celebrate my birthday with my wife, children (2 years old) and my dog ​​(lots of freedom for animals, by the way), and we all enjoyed the hotel and its facilities very much. They decorated my room very kindly. The Oceanfront Suite is breathtaking. The hotel is old, the room had some maintenance issues, but nothing that spoiled the experience. The complimentary breakfast is decent, but nothing to be praised. Overall, we would definitely return."

"I had a wonderful stay at this property. The place was clean, comfortable, and exactly as described. The staff were incredibly friendly and helpful, always ready to assist with anything we needed. The location was perfect and made it easy to get around. I truly enjoyed my time here and would definitely recommend it to anyone looking for a relaxing and pleasant stay. I would happily come back again!"

"Very very large hotel with many stores and restaurants . There are lots of amenities but most are extra pay (which is a bit unfortunate given how much the hotel is already)."

"This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read."

"A charming resort right by the beach. My room has the most amazing sunrise view. But do take note, it’s an eco-friendly resort, so there’s no phone, TV or minibar. Every request is done through WhatsApp. Its own restaurant has quite the menu to sate your appetite, though there are tons of eateries outside on the main street. The best place to relax and switch off from the world."