5-Star Hotels in Shandong, China

Great place to stay. Clean, spacious, comfortable. however the room service food isnt so great. Can be improve in the future. Will repeat if visiting the town again.

After searching through many hotels along the coast, I felt that Haitan offered the best value for money! And my choice proved to be correct! The service at this five-star hotel is absolutely top-notch. As soon as we arrived, even before getting out of the car, they were already actively helping with our luggage. Since we were staying for four nights, the front desk upgraded our room type. The room facilities were excellent, with electric curtains and card-free power, adding a nice touch of human-centered design. The view was fantastic, with floor-to-ceiling windows overlooking Qingdao's Third Bathing Beach. Our hotel butler, Lilith, checked in with us daily via WeChat to see how our stay was going and if we had any new needs, which she promptly met! The hotel's location is also superb, right between Badaguan and the Olympic Sailing Center! Plus, there's a mall right downstairs!

Great location and, as always, the hotel is grand. The overall service was alright, but during check-in, I kept running into other guests cutting in to ask questions, which disrupted the service a bit! It would be so simple to just have an information desk or a lobby manager where people could get their questions answered. I’ve seen similar situations in other cities, and it just cheapens the overall experience. Details like this really reflect the overall service standard. They said they upgraded my room to one with a better view, which was a slight improvement over what I originally booked, but without a direct comparison, I can't really tell the true difference. It lacks the grandiosity of other luxury hotels, and the perks are pretty stingy. It's really just a big name.

I have to say, this really doesn't live up to the Sheraton brand. First, during the May Day holiday when there's a huge influx of people, there were only two staff members at the front desk checking people in. They only opened a third station after seeing a long queue forming. What's more, the front desk staff's efficiency and problem-solving skills were quite concerning. Here's why: When I booked the room in advance, I specifically requested a room on the same floor as my parents. Following the front desk's instructions, I cancelled my original standard twin room and rebooked an executive floor twin room. Executive floor rooms are more expensive than standard ones. At the time, over the phone, they confirmed there were rooms available on the same floor, and the front desk agent assured me they had noted my request to be on the same floor, and I just needed to remind the check-in staff. However, on the day of check-in, the front desk first told me there were no rooms on the same floor. Even though they saw the note, for some unknown reason, the room hadn't been reserved in advance. I was willing to compromise, understanding that it was a busy holiday. But then, the front desk told me they would have to downgrade my room, taking me off the executive floor. This is the first time I've ever heard of a hotel downgrading a customer's room when they haven't met the customer's initial request – especially since executive floor rooms are more expensive! This is completely out of line with the service standards expected of a star-rated hotel and made for a very poor experience. With Zibo becoming more popular, more and more customers are visiting. I hope the service standards can keep up with the demand.

The hotel is located in the city center, right across the street from Suochengli, and just a short walk from Wanda Plaza. It's also very close to Yantai Mountain. During the May Day holiday, parking was difficult, but a taxi ride from the hotel was just the minimum fare. The hotel management is excellent; from the doormen to the front desk staff, everyone is polite, demonstrating the professionalism expected of a star-rated hotel. On May 2nd, it rained on the day of check-in, which disrupted our plans, so we arrived early to see if we could check in. The front desk staff welcomed us warmly without any hesitation. They explained that the room was still being cleaned and that housekeeping had been notified to expedite the process, and also informed us that we could check in a little earlier, which made us feel very reassured. The breakfast was plentiful with a wide variety of options. Overall, it was a fantastic experience.

The hotel environment is acceptable. I give it 5 points because Zhang Xiu'e from the catering department provides excellent service. In addition, the guest room facilities are unreasonable. 1. There is no extra two-phase power socket next to the table. It is awkward to plug in a table lamp and a router. 2. The switch control panel cannot control the bathroom light separately unless the master control is pressed. Once the master control is pressed, all the lights in the room will be turned on. 3. There is no hair dryer socket in the bathroom. The razor socket cannot handle the power of the hair dryer. There is also a knob next to it that makes no sense. The two-phase plugs are located at the bedside and the mini bar, which is not suitable for drying hair. 4. The bedside table is too old and looks awkward. 5. The bathroom floor drain should be self-sealing. The problem is that the water pressure needs to exceed the self-sealing force to start draining. The water will accumulate in the side trough until it submerges the slippers worn in the shower and soaks my feet. . . Then it starts to drain. . . I don't expect the hotel to improve. This is just a personal suggestion.

Great location! It's right above Guihe Shopping Center and very close to World Trade Plaza, Henglong Plaza, Kuanghouli Snack Street, Daming Lake, Baotu Spring, Quancheng Square, and Jiefang Pavilion, making it super convenient for shopping and dining. The concierge staff were proactive in helping with luggage. Vera Liu at the front desk upgraded us to a room with a view of Daming Lake. The room was spacious, housekeeping kept it clean and tidy, and the breakfast had a good variety, with the braised pork being particularly tasty. All in all, my friend had a very pleasant stay!

The stay was very satisfactory overall, really praised, and the stay was super comfortable! , Talk about the advantages of super favorites:, The overall environment of the hotel is particularly elegant and it is very relaxing. The room facilities are very new, the layout of the apartment is reasonable and comfortable, and all kinds of daily necessities and electrical appliances are also fully equipped. , The most pleasant surprise is that the hotel has a gym and a self-service laundry room. It is too convenient to travel! , There are many choices for breakfast at the hotel and the taste is very good. , The front desk and cleaning staff are very good, and they are kind and gentle. , The location is really nothing to say, very close to the scenic spot and the station, it is super easy to go out and play, and take the car. , The drinks bar in the lobby must be praised, the drinks are delicious, the price is not expensive, and the price is absolutely perfect! , There are a few small suggestions for improvement: 1. The suite we live in, the living room socket is a bit small, there is no charging port next to the table and sofa, it is not convenient to play with mobile phone charging, it is quite necessary; 2, the guest bathroom of the suite does not have spare towels and hand sanitizer, daily temporary use will be a bit inconvenient; , 3, this is a seaside city, the bathroom can prepare a pair of plastic bath slippers, step on the water, wash will be much more practical; 4, the room put a capsule coffee machine, the result is a instant coffee, a little contrast, replaced with capsule coffee is more intimate; , 5. Unfortunately, the executive lounge and beer garden have not opened yet, and I can't experience it. It's a little regrettable; 6. The living room and bedroom are glass partitions and there is no curtain. If someone sleeps inside, the living room does not dare to turn on the light, and the experience of installing a blackout curtain is full!

I'm finally getting around to writing this review, half a month later, after my husband nagged me for a whole week! We traveled from Qingdao and, after seeing such great reviews online, decided to choose this hotel over the Hilton Golden Beach. Overall, it was pretty good, and the location was decent. There's a popular influencer spot right downstairs, and you can even see the sea. If you're looking to visit a lot of tourist attractions, this could be an option. Perhaps it was because of the May Day holiday, but my experience wasn't great – traffic jams combined with overcast weather meant the scenery wasn't as impressive, and the sea view was quite distant. The room wasn't particularly new, and the elevator was genuinely tiny. We had one dinner buffet and one seafood dinner at the hotel, and honestly, both were just mediocre, so don't set your expectations high for breakfast either. While the price was affordable, it pales in comparison to hotel breakfasts in Qingdao or even the seafood dinners we've had there... I've also stayed at hotels in Haitang Bay and Sanya Bay during Chinese New Year, and compared to those, this one was just average at best... The price was over 1200, but the quality was really just so-so...

Best of the three hotels used in Shandong this trip.  Best bit was how helpful the staff were. They went out of their way to feed me (the all day dining restraint was closed that day).  QR code for room service links are broken - back to someone coming to the room with print outs of the menu.  Food a tad bland: fruit was good. The bowl of fried rice could  have fed a family of 6.  Very limited English spoken all round, but we all muddled through.