During this trip to Chengdu, I stayed at three hotels, JW Marriott, Six Senses and Diaoyutai. Among them, Diaoyutai (now renamed Guanyin Yiyuntai Hotel) is the most expensive and the most expensive in Chengdu, about 2,500 per night.
It can be seen that the hardware configuration is quite good and of high quality in first-tier cities, and the French designer has excellent aesthetics. But just like the fundamentals of Chengdu, the hotel software and services are far from matching the hardware configuration.
The following is my nitpicking based on the premise that this is the most expensive hotel in Chengdu and even more expensive than Six Senses, which is known as one of the luxury hotels (it is even more ”localized” and difficult to describe):
Since there is no welcome fruit dessert in the beautiful dessert box on the table, it is empty. Why put it there? One hour after checking in, an aunt timidly knocked on the door to come in and put the fruit. Isn't it unprofessional?
There are no napkins in the restaurant of this level of hotel.
The breakfast is small and the quality is simple, as shown in the picture.
The bar area in the room is full of crude snacks, and the tea bags are TA.
Living on the third floor, the smell of oil smoke from breakfast on the first floor will spread to the room. It should not be because of the large gap in the door. I have said before that the original hardware foundation of this hotel is very good. I don’t know what the reason is.
After leaving the room, the hotel is dark and dirty. There is thick dust on the windowsill under the patio. There should be a landscape under the patio, but now it is paved with perfunctory stones. Just looking at this part of the patio, it is almost in a small local guesthouse in China.
After leaving the room, the hotel is dark and dirty. There is thick dust on the windowsill under the patio. There should be a garden landscape under the patio, but now it is paved with perfunctory stones. Just looking at this part of the patio, it is almost in a small local guesthouse in China.
The hotel is divided into two courtyards with a walking distance of 50 meters. One of the courtyards has no doorman, and the front desk is looming. Tourists on the street can break in. At night, the front desk was replaced by an old man. He is amiable and there is no standard hotel language. The problem is that this is not a homestay.
The overall service staff is probably a hastily graduated from a domestic tourism technical school with no experience in high-end hotel management. They are timid and enthusiastic, relying on the simple nature of the locals, but there is no standardized management process. The service is not on point, and they can't learn or understand the essence of the ”French” style in this luxury hotel. It is estimated that they can serve domestic four-star hotels. There are several levels of cognition.
Update: On the second day of check-in, I received a notice from the hotel that breakfast was delivered to the room instead, and the restaurant would not prepare breakfast. The reason is self-evident: the main customer of the past few days, the ********* tour group, left, and there were only a few unlucky guests in the entire hotel, including me, so the cost of breakfast was saved as much as possible. This is the way of hospitality of the most expensive hotel in Chengdu.
