To get a good night's rest before climbing Mount Bromo, I booked this hotel in downtown Surabaya. The hotel was inexpensive but offered standard five-star service and facilities. Before checking out, I visited the hotel's restaurant; compared to other eateries nearby, the food was tasty and affordable. The only minor drawback was that the staff's English proficiency was limited, making communication a bit difficult.
Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
Hotel near Gubeng,Gubeng18.2% of visitors choose this area
MMila Rochmika2025.08.08
This is my second stay here, and I absolutely loved all the friendly staff. I'll definitely be back, but next time I'll request a room on the 17th floor. This room is perfectly fine if you're just looking for a place to rest.
The Hotel have not been up grade since took over from HYATT. The table lamp is not working, chairs are dirty and upholstery are stained. TV is small and limited programs. Corridor carpet is dirty and the lamp shape is chipped. We love the Breakfast - wide selection , great food and serve in outdoor garden setting.
Hotel near Tunjungan,Genteng72.7% of visitors choose this area
LLILICAPRILINA2025.10.12
Overall OK, good location, easy access & so many cafe nearby. Even the breakfast also so good like so many local foods that can try. Just one thing no iron inside the room & asking to send iron to room they just take note but not send the iron .
The old hotel was replaced by a theme park hotel concept. Unfortunately I'm not quite ready for that yet. The bathroom where I was staying had a moldy ceiling and some of the wood was peeling slightly. Many statues give the impression of horror. Even though the waiters are friendly, there seems to be a lack of staff for such a large number of hotels and rides, which also affects the cleanliness of the hotel, which should be maximal.
Recepcionist helpfull, ramah murah senyum. Makanan enak, kebersihan okeh. Hotel nyaman dan ramah utk anak2. So far so good. Recomended hotel bintang 4😊
love everything about this hotel! breakfast was quite good with many selections, service was excellent, next to a mall and room was one of the best in surabaya so far! this hotel is considered quite old but they still managed to keep everything like new and clean. def recommend and will be back ❤️
The room and facilities were good. However, it's a shame the hotel seemed severely understaffed. Upon entering the lobby, there was no one to assist except for a single X-ray security officer. Guests had to carry their own luggage and bags onto the X-ray machine. During check-in, only one staff member was available. Furthermore, the restaurant staff at breakfast were neither welcoming nor particularly friendly.
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362 reviews
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9.4/10
Amazing
WWutLeeThe Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable.
What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks.
If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families.
Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!
RRidzwan_wnI had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song.
Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.
OOumou :)Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
SShahLavish and beautifully decorated hotel with staff that provide a level of service that you will not get at any other hotel.
Rooms are spacious and the gym is well equipped. Excellent choice of restaurants with the dinner buffet having a wide selection of flavoursome dishes from around the world.
11891767****The hotel is located in Pakuwon City, a relatively upscale area, next to a large shopping mall, making shopping and dining very convenient. The rooms are a bit small, but the beds are large. The breakfast buffet offers a wide selection, and the chef is very professional. Additionally, Marriott members receive a 20% discount on lunch and dinner.
NNorhaslindaThe staff were very polite and eager to offer assistance. Location of hotel was near to restaurants. Breakfast was very delicious and the variety of food was excellent. Staff was kind to pack for us breakfast on our 1st day as we need to leave early for the Bromo sunrise tour. Will definitely recommend this hotel for their excellent service.
SSeptitaStaying at Illira was one of the best experience. The staffs was incredibly kind and helpful, the room is clean and comfortable, the breakfast menu was vary and the taste is quite good. But at the top of all that was the hotel view, it was Bali straits and mount Ijen, incredible😍😍 thank you Illira
Nnasaa_The location is strategic. Close to the campus area. Want to go anywhere near. The facilities are very complete. Cleanliness no. 1 siii. There is a garden in the pool area, so you can enjoy your time while relaxing. Top for Grand Valonia. Good luck
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