Hotel near Melaka City Center,Malacca78.6% of visitors choose this area
JJt8332026.03.15
We stayed at Swiss-Garden Hotel Melaka during our recent family trip and had a generally pleasant stay.
We travelled as a family of four, and the room size was comfortable enough for all of us. The layout was practical and there was sufficient space for luggage and movement. The room itself was clean and reasonably well kept, although the hotel does show some signs of aging, particularly in certain fixtures and furnishings.
The location is fairly convenient, with easy access to parts of the city and not too far from the main attractions. It worked well for our short family visit around Melaka.
One area that could use improvement is the gym, which unfortunately did not appear to be well maintained during our stay. Some of the equipment seemed worn and the overall condition could be better.
Overall, the stay was comfortable and decent for families, especially if you are looking for a reasonably spacious room at a fair price. With some refurbishment and better maintenance of facilities, the hotel could definitely enhance the guest experience further.
Hotel near Melaka City Center,Malacca78.6% of visitors choose this area
Tterry_06122026.04.07
The breakfast was absolutely fantastic! Of course, everyone's taste differs. The room facilities were great, the bed was very comfortable, and the soundproofing was excellent. I opted for an inner view room to save money, so I couldn't see the pool or the sea, but for just one night, I didn't expect much more. The hotel is very close to all the city's attractions, within walking distance. The front desk and lobby staff were incredibly attentive and welcoming. There's a 7-Eleven downstairs, and a FamilyMart in the mall next door, which is super convenient. There's also an H.M. downstairs with some good discounts, but I didn't have time to shop as I had a train to catch – a fortunate save! I arrived here by 707 bus from Singapore, and The Pines Hotel is always one of the stops, making the journey very smooth. All in all, this hotel is highly recommended. I don't usually take photos of hotel rooms, so I've included some pictures of nearby attractions, all within about a ten-minute walk.
Hotel near Melaka City Center,Malacca78.6% of visitors choose this area
Llaysean2026.03.27
This is a newly developed property with ample parking. I particularly like the location, as it is surrounded by many eateries within walking distance. Everything is brand new; although the hotel lobby is a bit small, the rooms are impressively spacious.
The only drawback is the lift waiting time, which could be improved.
Overall, I would definitely return to this property on my next trip.
Hotel near Melaka City Center,Malacca78.6% of visitors choose this area
YYoung Ker2026.04.06
The check-in process necessitates roadside parking prior to accessing the designated car park, which can lead to traffic congestion. The hotel's car park, located on levels 7 and 8, involves a rather arduous ascent.
The premises comprise four blocks; two are residential, and two are hotel accommodations managed by separate entities. The room itself is spacious, featuring two beds, and is maintained to a clean and tidy standard. While there are four lifts, their operation is slow, and a transfer is required to reach the car park. Breakfast, a makeshift buffet of local, low-quality food, was provided; however, during my three-day stay, I opted for it only once as it was largely unexceptional.
Hotel near Melaka City Center,Malacca78.6% of visitors choose this area
CCaren 鎂晴2026.03.25
Overall, my stay was quite disappointing due to multiple issues with the facilities and management, although there are a few positive aspects worth mentioning.
1. The toilet flushing system is very weak and unable to properly flush waste. There is also no exhaust fan, causing unpleasant odors to linger after use.
2. The shower area lacks proper shelving for toiletries, which is inconvenient, especially for female guests. Although the space is not small, the towel rack is installed above the toilet, which is both unhygienic and impractical.
3. The unit is advertised as a two-bedroom space that can accommodate up to five people, which reasonably creates the expectation of having two bathrooms. However, the upstairs bathroom is locked and used as a storage room. This becomes highly inconvenient, as guests have to wait excessively long to use a single bathroom.
4. The doorbell issue that was reported earlier was never resolved.
5. The air conditioner remote control was initially not working, but a replacement was only provided later at night.
6. Only two out of four elevators were functioning. During checkout time, it became extremely difficult to get an elevator. Once inside, it stopped at almost every floor due to high demand. It took my family and me nearly an hour just to get from the 22nd floor to the car park. There was also no proper ventilation or air conditioning inside the elevator, which made the situation very uncomfortable and almost suffocating.
7. There is only a mirror in the bathroom, which makes it very inconvenient for guests (especially women) to get ready or do makeup.
On a positive note, the overall room cleanliness was acceptable, although the towels could be improved.
The interior design is visually appealing at first glance. However, the layout is not practical. Watching TV from the sofa is uncomfortable as it is positioned at an awkward angle. To face the TV directly, everyone has to sit in a row on the stairs, which is quite inconvenient.
Overall, while the design may initially attract guests, the functionality and basic comfort fall short of expectations.
Hotel near Jonker,Malacca7.1% of visitors choose this area
GGuest User2026.03.08
Overall the facilities and location are perfect. The lobby cleanliness are good and the breakfast is good too.
However the bed can be improved and the cleanliness of bedsheet and towels can also be replaced if there are dirt or old. I booked deluxe twin plus room, the bed type are not comfortable to sleep. It was imbalance on its surface.
There is cockroach suspected came in from outside or toilet. So the cleanliness can be improved.
The staff are friendly and they have did their duty in a good manner. They make the guests feel comfortable during the stay.
Hotel near Melaka Raya,Malacca3.6% of visitors choose this area
GGuiyanggaige2026.02.27
The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout.
Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature.
Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.
This is a newly opened apartment hotel. The rooms are spacious enough, and all the amenities are complete. The bedding is clean and tidy. We were a group of four and had two rooms. There's a swimming pool downstairs, and in the distance, you can see the Strait of Malacca. The location is convenient, and ride-sharing services are readily available.
Hotel near Melaka City Center,Malacca78.6% of visitors choose this area
AAnonymous User2026.03.12
The hotel is in a great location and very convenient for getting around. The room was clean and well maintained, making the stay comfortable.
However, the breakfast could be improved with more variety. In addition, the egg station is located outside the main breakfast area, which can be a little inconvenient for guests. It would be better if the egg station could be placed inside the breakfast area.
Overall, it was still a pleasant stay.
Hotel near Melaka Raya,Malacca3.6% of visitors choose this area
RRC88882026.04.05
Hotel is very conveniently located near makuta parade and 2 other malls, especially if you are going there by coach. There is a caring pharmacy just in front and many eatries around. Our 2 bedder family room was big and spacious but the carpets might need a wash and the room feels a but mouldy but we rented an air purifier that helped. Breakfast was average. Overall a good stay.
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9.2/10
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GGuest UserOverall the facilities and location are perfect. The lobby cleanliness are good and the breakfast is good too.
However the bed can be improved and the cleanliness of bedsheet and towels can also be replaced if there are dirt or old. I booked deluxe twin plus room, the bed type are not comfortable to sleep. It was imbalance on its surface.
There is cockroach suspected came in from outside or toilet. So the cleanliness can be improved.
The staff are friendly and they have did their duty in a good manner. They make the guests feel comfortable during the stay.
Tterry_0612The breakfast was absolutely fantastic! Of course, everyone's taste differs. The room facilities were great, the bed was very comfortable, and the soundproofing was excellent. I opted for an inner view room to save money, so I couldn't see the pool or the sea, but for just one night, I didn't expect much more. The hotel is very close to all the city's attractions, within walking distance. The front desk and lobby staff were incredibly attentive and welcoming. There's a 7-Eleven downstairs, and a FamilyMart in the mall next door, which is super convenient. There's also an H.M. downstairs with some good discounts, but I didn't have time to shop as I had a train to catch – a fortunate save! I arrived here by 707 bus from Singapore, and The Pines Hotel is always one of the stops, making the journey very smooth. All in all, this hotel is highly recommended. I don't usually take photos of hotel rooms, so I've included some pictures of nearby attractions, all within about a ten-minute walk.
AAtiqah MEverything is great except the breakfast situation.. Very limited drink choices. Teh tarik are finished and the dont refill anymore. Cuttleries and glasses also not available. Club lounge food and drinks also limited. When they refill the noodles are gone in few minutes. No time to wait for them to cook another batch which will take longer time. I didn’t visit the club lounge on 2nd day. Very limited drinks at the dinner buffet too. When we requested teh tarik they say only serve during breakfast (which we never tasted as it finished too) 😂 any water supply issue in Melaka?
They can serve free alcohol at the club lounge but couldnt care to serve more drink choices at dinner buffet which we paid more than RM100/pax 👎
We have been to other cheaper hotel but serve varities of drinks and great customer service too. The receptionist never smile. I don’t know why. I have been to Parkroyal Penang and Melaka both have this issues 🤷♀️ I dont know what is wrong with Malaysian hospitality. Maybe they only smile at foreigner 😆
GGuiyanggaigeThe hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout.
Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature.
Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.
RRC8888Hotel is very conveniently located near makuta parade and 2 other malls, especially if you are going there by coach. There is a caring pharmacy just in front and many eatries around. Our 2 bedder family room was big and spacious but the carpets might need a wash and the room feels a but mouldy but we rented an air purifier that helped. Breakfast was average. Overall a good stay.
AAnonymous UserThe hotel is conveniently located near the toll, making it easy to access. It is an older property, and the furniture reflects that, but it is still functional. Cleanliness is maintained at a moderate level. The rooms are spacious and comfortable, which adds to the overall experience. The highlight of the stay is the FunPlay water park—kids absolutely loved it and had a fantastic time. The breakfast spread is impressive, with a wide variety of options to choose from.Overall, it was a pleasant stay, and we would likely visit again.
GGuest UserThe service and facilities of this hotel is top notch. Location might be abit further from jonker street but no problem for us as we are driving. There is free shuttle service every 2 hours to town if required. We had a good stay there and will return if we visit Malacca again. There is a bathtub too!
CCaren 鎂晴Overall, my stay was quite disappointing due to multiple issues with the facilities and management, although there are a few positive aspects worth mentioning.
1. The toilet flushing system is very weak and unable to properly flush waste. There is also no exhaust fan, causing unpleasant odors to linger after use.
2. The shower area lacks proper shelving for toiletries, which is inconvenient, especially for female guests. Although the space is not small, the towel rack is installed above the toilet, which is both unhygienic and impractical.
3. The unit is advertised as a two-bedroom space that can accommodate up to five people, which reasonably creates the expectation of having two bathrooms. However, the upstairs bathroom is locked and used as a storage room. This becomes highly inconvenient, as guests have to wait excessively long to use a single bathroom.
4. The doorbell issue that was reported earlier was never resolved.
5. The air conditioner remote control was initially not working, but a replacement was only provided later at night.
6. Only two out of four elevators were functioning. During checkout time, it became extremely difficult to get an elevator. Once inside, it stopped at almost every floor due to high demand. It took my family and me nearly an hour just to get from the 22nd floor to the car park. There was also no proper ventilation or air conditioning inside the elevator, which made the situation very uncomfortable and almost suffocating.
7. There is only a mirror in the bathroom, which makes it very inconvenient for guests (especially women) to get ready or do makeup.
On a positive note, the overall room cleanliness was acceptable, although the towels could be improved.
The interior design is visually appealing at first glance. However, the layout is not practical. Watching TV from the sofa is uncomfortable as it is positioned at an awkward angle. To face the TV directly, everyone has to sit in a row on the stairs, which is quite inconvenient.
Overall, while the design may initially attract guests, the functionality and basic comfort fall short of expectations.
GGuest UserView from the 25th floor is beautiful. Be prepared to wait at least 20 minutes for the lifts though. This block seems to serve mainly visitors, and we waited more than 30 minutes for a lift to bring us down as its fully packed during check out time between 11am to 12pm. Ended up walking down the stairs from 25th floor, and we were faster than the lift while lugging along 2 luggages.
GGuest UserGreat location! It's super convenient to get to all the attractions. The hotel itself is clean and comfortable, both inside and out. The front desk staff were incredibly warm and helpful, always ready to answer questions and offer useful information. I'd definitely stay here again if I have the chance!
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