Hot spring Hotels in Quintana Roo, Mexico

I love the hotel. The staff are super friendly and helpful and the food in the Italian restaurant is awesome! Great location next to the beach. Although there are not many activities in the hotel, it is quite, cozy compare to the busy area.

Loved my stay here! Went with my siblings and my boyfriend and hard the best time there! Lovely room and food were amazing!

There were 29 of us!! Several had upgraded room with butler and he, (Yomelly) couldn’t have been more helpful. Anything we wanted/desired or barely mentioned, he was all over it. My group gave Grand Park an 8/10. The only thing that would have made it a 10 would be more food options. The food provided was good, the rooms and pools very nice…drinks a-plenty, love the coffee & sweets cafe!! As a travel agent, I send a lot of clients to GPR because I’ve stayed twice, I feel it is a 5 ⭐️ resort, walking distance to flea market, easy access to city bus and lots of turtle hatching going on. Felt perfectly safe and will continue to send clients to GPR.

I’m writing this review from this stunning hotel in Cancun. If you need some couples time, this is the best place! Nizuc hotel and spa in Cancun Mexico. From where to begin, we took the penthouse with private pool in the room. Hubs booked a package with following services. The view is unbelievable! They are super nice. The spa and hydrotherapy are included in our reservation. The massage therapists offered us variety of services, including aromatherapy, hot stone massage, deep tissue followed by an hour of hydratherapy which is an amazing experience in itself! From hot steam room, sauna, to ice cold water, to hot stone bed, to scalp and foot massage all included in our package. We also kayaked and enjoyed the adults only pool. The bar is suBmerged in water. Pretty cool! Now talking about food. It’s amazing 😍 indochime, Peruvian restaurant and morning buffet (which was included in our package). The service, the food is literally out of the world. If you’re staying in a penthouse you get a private butler. Now the cost, it’s on pricier side, but since we were doing only 2 nights for my milestone bday we indulged🙈. It ended up costing us 1900$/night for 2 nights including everything. But we really enjoyed. It was an unforgettable experience! — at Nizuc Resort and Spa.

This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!

We were thoroughly impressed with the chef’s care and attention during our stay. Managing dietary restrictions can be tricky, but Chef Rubicel and Chef Vidal went above and beyond, preparing delicious meals tailored to our needs and sending them straight to our room for added comfort. The kindness made a lasting impression, and we’re grateful for such exceptional service. If you have special dietary needs, this hotel will not disappoint!

Hotel facilities, health, service and views are very good. There are three restaurants that require reservations. Among them, the French restaurant has Michelin standards, and the service staff are warm and professional. Butler service and room service also allow guests to lie flat in the room.

FOOD 10/10. Buffet clean, great variety. Food trucks with burgers, tacos etc for lunch by the pool along with apizza or crepe walk up restaurant options. All a la carte restaurants were excellent (our fav was Italian try the lasagne or shrimp fettuccine). Bloved restaurant (privilege only) was fantastic. Probably best food we’ve had at any all inclusive. Shout out to Bernabe/Alejandra/Janeth/Diana/Julio for their restaurant service. BEACH 10/10. Goes on for miles. Privilege side gets a bit more sun option. Lots of chairs for everyone. Clean up every morning so you walk out to a fresh beach. Lots of chairs for everyone. POOL 8/10. Only one pool for all guests so lots of kids by the swim up bar area. I didn’t mind but this might not be for everyone’s liking. ROOMS 9/10. Clean. Depending on which building you get, there may be a far walk to the beach but then you would be closer to the lobby/buffet. Sometimes hard to get face cloths. DRINKS 9/10. Some great bartenders and service. Mango margaritas were delicious. A bit of a wait at the beach bar to get a drink. ENTERTAINMENT 7/10. The staff work hard and provide a variety of options during the day. Where it is lacking is more the evening. Kind of repetitive with singing/dancing every night just a different theme. If I had to comment on anything that might be seen as “negative” Mobility as there is long walks between the beach/a la cartes from the lobby/stage entertainment. Longer wait times for drinks at the beach bar.

The facilities in the room are a bit old The dehumidification was not done well and the quilt was damp. Other than that everything is great

Ths was our fourth visit - the previous ones being in 2017, 2019 and 2021. We had heard that there had been some changes but then, all hotels change over time. A week before our arrival we requested one of the refurbished rooms and were located one. Refurbishment started on one block back in 2019 and it appears that nothing has been done to any of the other blocks since then which is not good as they were all very dark rooms and in desperate need of refurbishment. Our first surprise was that you can no longer book all of the restuarants as in previous years. You could only book for Mia Casa and Klay Talay. To book all the restuarants you had to be a ”Member” (whatever that was). The Culinarium had had its roof tiles removed by a hurricane and as such, was closed and the Seaside Market no longer opened in the evening. This meant trying to get into any of the other restuarants was a nightmare as waiting times were from thirty to one hour forty minutes. Even after waiting so long, both the service and food quality was not as good as previous years. The staff seemed stressed and who could blame them. On one visit to the Klay Talay, we waited at our table for twenty minutes before we were offered a drink and then waited a further forty minutes before our food order was taken. We tended to have lunch at Driftwood where there was waiter service. The staff here seemed a little calmer though when we queried why portions of chips (French fries) only contained six pieces they just shrugged. One of the reasons we have had four visits to this hotel was that there is a tennis court and we like to play every day. It has never been in great condition but was always playable - not this time. No maintenance had been carried out in years, the surface was bubbled and cracked and it had holes. The rubbish bin had not been emptied for ages and the gate wouldn't close. I could go on but this shows the depth that this hotel has fallen. There are clearly budget issues which are affecting the maintenace , the staff and the food, I understand that there are new owners and that they intend to sell some of the rooms on the American side as time share. We wiill not be returning.

I love the hotel. The staff are super friendly and helpful and the food in the Italian restaurant is awesome! Great location next to the beach. Although there are not many activities in the hotel, it is quite, cozy compare to the busy area.

There were 29 of us!! Several had upgraded room with butler and he, (Yomelly) couldn’t have been more helpful. Anything we wanted/desired or barely mentioned, he was all over it. My group gave Grand Park an 8/10. The only thing that would have made it a 10 would be more food options. The food provided was good, the rooms and pools very nice…drinks a-plenty, love the coffee & sweets cafe!! As a travel agent, I send a lot of clients to GPR because I’ve stayed twice, I feel it is a 5 ⭐️ resort, walking distance to flea market, easy access to city bus and lots of turtle hatching going on. Felt perfectly safe and will continue to send clients to GPR.

I’m writing this review from this stunning hotel in Cancun. If you need some couples time, this is the best place! Nizuc hotel and spa in Cancun Mexico. From where to begin, we took the penthouse with private pool in the room. Hubs booked a package with following services. The view is unbelievable! They are super nice. The spa and hydrotherapy are included in our reservation. The massage therapists offered us variety of services, including aromatherapy, hot stone massage, deep tissue followed by an hour of hydratherapy which is an amazing experience in itself! From hot steam room, sauna, to ice cold water, to hot stone bed, to scalp and foot massage all included in our package. We also kayaked and enjoyed the adults only pool. The bar is suBmerged in water. Pretty cool! Now talking about food. It’s amazing 😍 indochime, Peruvian restaurant and morning buffet (which was included in our package). The service, the food is literally out of the world. If you’re staying in a penthouse you get a private butler. Now the cost, it’s on pricier side, but since we were doing only 2 nights for my milestone bday we indulged🙈. It ended up costing us 1900$/night for 2 nights including everything. But we really enjoyed. It was an unforgettable experience! — at Nizuc Resort and Spa.

Hotel facilities, health, service and views are very good. There are three restaurants that require reservations. Among them, the French restaurant has Michelin standards, and the service staff are warm and professional. Butler service and room service also allow guests to lie flat in the room.

Loved my stay here! Went with my siblings and my boyfriend and hard the best time there! Lovely room and food were amazing!

Loved my stay here! Went with my siblings and my boyfriend and hard the best time there! Lovely room and food were amazing!