Hi, it's Jill!Discover the Jill Hotel Brussels, a completely renovated haven of peace nestled in the heart of Brussels. With its 55 rooms, double-height lobby, bar, picturesque garden and gym, the Jill is much more than just a hotel. Immerse yourself in a modern and elegant atmosphere with our boutique lifestyle hotel, offering a unique and unforgettable experience to both business and leisure travellers looking for authenticity in the city. At Jill, our priority is to provide you with excellent service. Our dedicated team focuses on hospitality, comfort and quality. With an in-depth knowledge of Brussels and its surroundings, our team is here to guide you through the iconic monuments, professional conventions and local history. With its ideal location, friendly service and comfortable rooms, the Jill Brussels has everything you need to make your stay unforgettable.
"I stayed for three nights. On the second day, I left the room around 11 AM, placing the 'Please Make Up Room' sign on the door. However, upon returning in the afternoon, I found the room had not been serviced. When I complained to the front desk staff on the afternoon shift, they not only claimed I hadn't hung the sign but also suggested I hadn't read the hotel's information board requirements, stating that the housekeeping staff had already finished their shift. Frankly, I just wanted an apology and an assurance that cleaning would be arranged for the next day. Instead, they told me to read the information board and essentially blamed me for improper scheduling. The next morning, when I reminded the front desk staff on the morning shift about cleaning, I immediately received an apology. I suspect the afternoon shift staff's communication skills (or perhaps English proficiency) might not have been very strong. Overall, the hotel was clean, but the value for money was quite mediocre. I'm not sure how it earned its 4-star rating; it felt more like a 3-star hotel, typical of one near a train station."