Grand Hyatt Hangzhou enjoys an iconic location on the east shore of the legendary lake, and is within walking distance of Hubin—the city’s main business, shopping and entertainment hub and the newly opened pedestrian block.It features 388 rooms and suites which designed to amplify the breathtaking lake view, the rooms feature an indulgent, comforting mix of textures in the wallcoverings and soft furnishings with subtle Chinese design elements appearing in the desk chair and wall art.The exclusive Grand Club Lounge offers complimentary breakfast, light refreshments available all-day, evening cocktails and canapés, as well as the use of the boardrooms and 24/7 assistance from the club concierge.On the 8th floor, the 240-sqm Presidential Suite with its 400-sqm outdoor terrace blessed with uninterrupted, panoramic views of West Lake makes for an exclusive and highly unique event venue for weddings, parties and corporate gatherings. Grand Hyatt Hangzhou’s seven exceptional dining venues provide a culinary experience like no other, highlighted by creative menus featuring a variety of both global and local cuisines.For guests seeking moments of relaxation, HUAN Spa & Fitness Center is a self-contained resort that reopened in 2019 within the hotel featuring an 82-foot-long heated indoor pool with a skylight ceiling, pool bar and stunning lake views. Guests can also workout on the latest cardio and strength training machines, as well as Power Plate platforms and TRX trainers, in the fitness center open 24-hours a day.
"I've visited Hangzhou many times, and each time, I only stay at the Grand Hyatt. It always amazes me how checking out never takes more than two minutes there!
Just as I stepped out the main entrance recently, a manager rushed out after me and said: ”Madam, I've noticed you're a frequent guest whenever you're back in China. I'm very sorry that a couple of days ago, there was a slight delay in delivering the amenities you requested.” (Honestly, it was perfectly understandable – I was about to head out at the time, and even though it was delivered a bit late, I didn't say anything. In fact, I even smiled and thanked them for their effort; I hadn't even given it a second thought myself!)
Me: ”Wow, that's incredibly thoughtful of you! It was something I hadn't even paid attention to. May I ask for your name?” He then handed me his business card and told me to contact him anytime before my next visit.
Every time I visit Hangzhou, I only stay at the Grand Hyatt. It's truly the only hotel that feels like a home away from home whenever I'm back in the country. Although the hotel has been around for some years, and despite both being international brands, I personally feel that compared to the somewhat mechanized service at hotels of the Ritz-Carlton caliber, Grand Hyatt Hangzhou offers a more personalized, human touch without sacrificing its high standards. The doormen always greet guests with a genuine, gentlemanly smile when opening the car door. A local friend always suggests I try other hotels in the city for a different experience, but with such consistently excellent service from the Grand Hyatt, I simply can't bring myself to stay anywhere else!"