Read genuine traveler ratings & reviews to find your perfect stay.
Posted on May 26, 2026
Guest User
I booked a single room, which was small, charming, tidy, and comfortable. The shared bathrooms and common areas were spacious, and kept exceptionally clean and well-maintained. The front desk staff, both the young men and women, were incredibly helpful and warm! The hotel's location is also fantastic, very close to Fengqi Road subway station. Wulin Night Market is just a 3-minute walk away, making it super convenient for meals and late-night snacks. It's also only a 7-8 minute walk to West Lake. I'll definitely book here again next time I'm in Hangzhou!
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Price per night from:HK$109
Posted on Jun 16, 2026|Deluxe Forest View Twin Room
ECNU-My three-day, two-night stay was the perfect introduction to a resort-style hotel. Both the hotel's facilities and services were impeccable! ❤️🔥❤️🔥❤️🔥
✅ First, let's praise the hotel's excellent location: who knew the exclusive access to Xan Shan Peninsula was such a privilege?!
(Pictures 1-16 show the hotel facilities and surroundings, unedited photos)
The hotel also boasts a very large garden and surrounding attractions perfect for photoshohoots. It's just beautiful, beautiful, beautiful! Within a few minutes' walk, you can reach Xan Shan Botanical Garden (honestly, not much to see, but there are daily parent-child activities), Lover's Gorge (great for couples to take photos), the hotel's exclusive lighthouse (Picture 7, very atmospheric), and the hotel's seasonal fruit orchard (high parent-child interaction, with different fruits available for picking in different seasons).
When the weather is good, you can take many beautiful scenic photos. When it's cloudy or rainy, you can experience the unique humidity of the Jiangnan region and the fresh air provided by the lush vegetation.
✅ Next, let's talk about the hotel facilities.
The hotel is divided into three buildings, A, B, and C. Building B offers the best lake views, with a complete panorama of the lake's beauty. The layout is very reasonable, with convenient connections between all areas. You can tell a lot of thought went into the design.
The indoor and outdoor pools are regularly disinfected with chlorine balls, and the water is clear and sparkling, perfect for children to play in. The hotel also has a swim shop with affordable items, which is very convenient for guests who haven't brought all their swimming gear.
Every day, the hotel has an activity schedule listing the names and locations of various parent-child activities at different times throughout the day. There's a wide variety to choose from.
There's also a super large indoor children's playground, which is cleaned very, very thoroughly. I really want to thank the cleaning staff for their hard work here.
✅ Dining (Pictures 18-19)
The hotel has a Chinese restaurant, a Western restaurant, and a Japanese restaurant, offering a rich and diverse selection. Set meals can also be purchased in advance on your phone. The hotel even provides a free shuttle service to nearby farmhouse restaurants (PS: the prices are very, very, very affordable, and the vegetables are freshly grown and incredibly fresh).
The most commendable aspect of the dining is the complimentary breakfast buffet. The variety is incredibly extensive, and they even adjust the dishes daily to better cater to different guests' preferences. Soups, desserts, freshly squeezed juices, freshly made guokui (griddle cakes), mini-hamburgers, and more! You can also scan a QR code to order noodles and freshly made wontons. I always end up eating too much every day, darn it!
❗️They even consider the need for liquid food for infants and provide various flavors of rice cereal.
In addition, whether it's the minibar in the room and the complimentary welcome drinks (Qiandao Lake beer), the incredibly seasonal, crisp, and sweet fruits, or the thoughtful turndown service, every detail showcases the hotel's humanistic care. It's truly commendable (Picture 17).
✅ The absolute most praiseworthy aspect is the high-end, meticulous, and thoughtful service staff. Special thanks to: Ada and Joey at the front desk for check-in, Connor and Cindy from concierge, and our butler Landy.
As soon as we got out of the car, concierge Cindy greeted us warmly and proactively helped with our luggage, leaving a deep impression. The young man at the front desk who handled our check-in was also very enthusiastic in confirming our booking and upgraded our room for free.
Throughout our stay, Connor drove us to and from nearby restaurants, the lighthouse, and Lover's Gorge. He was practically on duty all day until 10 PM, driving steadily and with a truly excellent attitude. He was super cool!
Finally, and most importantly, our very, very responsible butler, Landy. She first introduced us to the locations and functions of the different venues, and informed us of the breakfast times. From the moment we added her as a friend, she consistently upheld her initial message: ”Please contact me anytime with any questions.” Whether it was day or night, she would respond and answer immediately to any query, booking vehicles, and even introducing nearby attractions and routes (with accompanying pictures for us to decide whether to visit).
During our stay, there was a miscommunication during the cleaning staff's shift change. We had requested no cleaning the day before, but someone still entered the room and tidied it thoroughly. This unannounced entry made us a bit anxious when we returned to the room in the evening. Our butler immediately called us to calm us down and quickly contacted housekeeping. Soon after, we learned it was a thoughtful turndown service. We had initially considered contacting the duty manager to investigate, but we declined. This butler Landy truly, truly deserves praise. Her immediate contact and quick resolution smoothed over the issue, and left us with an extremely satisfying three-day, two-night experience.
Her warm and thoughtful greetings every evening and morning made us deeply feel the hotel's excellent staff training and abundant humanistic care! 👏🏻
See you next time, Freedom Intercontinental Palace!
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Price per night from:HK$844
Posted on Mar 20, 2026
Guest User
This hotel boasts an excellent location in Hangzhou's Qianjiang New City, offering convenient access to transportation with a subway station right next door, making getting around incredibly easy. There are also plenty of shopping and dining options nearby, perfect for both leisure and business travelers. The hotel is surrounded by a quiet environment with beautiful scenery, and the Qiantang River view is particularly captivating. The lobby, situated on the 44th floor, provides expansive views, and you can even enjoy a light show at night. The overall design of the environment is novel and unique.
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Price per night from:HK$511
Posted on Apr 7, 2026
Nik Parks
We had an amazing stay here. The apartment is light, spacious and airy. The bed is huge and really comfortable and the shower and bathroom are also lovely. Having a kitchen with utensils, hob and microwave meant we could cook in the evenings which is a huge plus.
Breakfast was included in our stay and it was varied and tasty with some western options, fresh noodles and omelettes, fresh fruits and salads, bread, cheese, pastries and amazing coffee and fresh juices.
We used the pool several times (remember your swim caps!) and it was large and really nice for a swim.
The location is great. It's close to the West Lake area. We walked there and back which was about 45mins each way, but it's also very easy to jump in a Didi to venture further around to see the Tiger Springs or Nine Creeks and Misty Forest areas which are really beautiful.
The staff were very helpful. We arrived a little early and they checked us in straight away and very promptly answered all my questions. We asked for a late check-out and we were generously accommodated which was an added bonus.
Oh - and the lobby and hotel smell amazing too!
We will 100% stay here again when we return to Hanghzhou and would highly recommend it to other travellers if you'd like some luxury alongside home comforts.
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Price per night from:HK$634
Posted on Jun 12, 2026|Lake View KIng Room
Guest UserStaying at the Hilton Riverside for two nights was a perfect vacation! The room was spacious and clean, with a balcony directly overlooking the clear lake. The bedding was soft and comfortable, and both the front desk and housekeeping staff provided thoughtful and meticulous service. The hotel has its own pier where you can try kayaking; paddling on the lake with a gentle breeze, you get to enjoy the beautiful scenery of the Thousand Island Lake up close, which was a fantastic experience. The breakfast buffet offered a wide variety of choices, and the accompanying swimming pool and recreation areas were well-equipped. It's a one-stop shop for dining, accommodation, and entertainment, making it an excellent choice for a relaxing getaway from the hustle and bustle. I'll definitely choose this place first for my next trip.
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Price per night from:HK$685
Posted on Jun 12, 2026
Aipopo
The room was fantastic, exceeding my expectations by a lot. I was a bit worried when I booked it, fearing it might not be good, but as soon as I opened the door, I knew it was worth it. The room is quite spacious, and the 1.35m bed was very comfortable. The hotel's location is great, quite close to Jinsha Tianjie, where the Yinji Rice Noodle Rolls are both delicious and affordable. The hotel's afternoon tea sunflower seeds were tasty, and there's a terrace on the sixth floor where you can enjoy the night view. Truly a sincere, elegant, and comfortable stay!
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Price per night from:HK$407
Posted on Jun 13, 2026
Guo~guo~guo~The overall experience was beyond five-star! The hotel environment is elegant and comfortable, and the staff are warm and attentive. There are so many fun activities inside the hotel that you won't get bored even if you stay all day. The exquisite afternoon tea was delicious, and taking photos on the flower boat created such a beautiful atmosphere – every shot turned out like a masterpiece. The hotel even thoughtfully provided three free travel photoshoots, and the pictures turned out incredibly beautiful. This stay was perfect, highly recommended!
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Price per night from:HK$3,164
Posted on Jul 10, 2026
Anonymous UserI don't usually write reviews, but this time I really have to. I habitually book Holiday Inn, but this hotel must have been converted from a smaller guesthouse or something similar. The room and bathroom were pathetically tiny; I could barely turn around, and the door wouldn't close properly. When I booked, I didn't notice it was right next to Hangzhou Station. Staying on the 16th floor, the window wasn't soundproof at all. There was constant car honking and people talking from downstairs early in the morning. The room was very old, and the air conditioner was incredibly loud. I didn't get any good sleep for the two nights I stayed.
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Price per night from:HK$429
Posted on Jul 15, 2026|Standard Double Room
KafeizhenbukuThis hotel is located right by the beautiful West Lake. Even though I hadn't booked a lake view room, the lovely guest relations team understood my request and quickly pre-assigned me a room with a view of the West Lake. The front desk staff were warm, attentive, and very professional during check-in. The gym on the second floor is spacious with professional equipment, and it overlooks a charming, old-style pedestrian street, making for a beautiful workout environment. Breakfast on the first floor offers a diverse and rich selection, including many Western dishes. The smoked salmon was delicious, there was a great variety of salads, and plenty of yogurt and juice options. They also had authentic local Hangzhou breakfast items like Pian'er Chuan noodles, beef brisket noodles, soup dumplings, and wontons – all very tasty! The custom-made rice noodle bowls also looked delicious, but I was simply too full to try them all. The value for money here is excellent; to enjoy such exceptional service and experience for just over 1,000 RMB is truly worth it. I'll definitely stay here again on my next visit to Hangzhou!
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Price per night from:HK$1,888
Posted on Jul 12, 2026
G_shuishui
I came here for a vacation with my parents and children. Before arriving, I saw some negative reviews and was a bit nervous, but after getting here, I realized it was absolutely worth the price.
Facilities: All the necessary amenities and services are available. There are many things for children to play with, such as rock climbing, archery, basketball, and swimming. We barely had time to try them all. They also host various activities, and I saw the kids participating happily.
Environment: The Club Med environment is truly impeccable. As it's a newly opened hotel, everything is very new. Air purifiers are provided, and the toiletries are the same reliable brand as always.
Service: There's really nothing to fault about the service. From the beginning, when I accidentally booked the wrong room and contacted the hotel through Ctrip, they responded promptly. On the way to the hotel, staff members greeted us with smiles. Before check-in, the hotel's concierge added me on WeChat. A special mention goes to Cling; we could basically communicate any issues via WeChat at any time. We happened to arrive during a typhoon passing through Hangzhou. Before our stay, they politely inquired about our check-in plans and informed us that we could cancel without penalty. Check-in itself was quick and smooth. Cling arranged the entire itinerary very well and even informed us about party start times.
It's worth mentioning that breakfast was indeed excellent, and we also had the buffet dinner, which was priced as expected. Breakfast had everything you could want, and dinner also offered a good variety. The surrounding area is also very convenient; you can go tea picking, there's a town within walking distance, and it's easy to order takeout for milk tea, coffee, or go out to eat.
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Price per night from:HK$1,333