Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Apr 21, 2026|Premium Room
Guest User
Kingsbury hotel is in a prime location closer to the beach activities. Some rooms are with sea view. Shopping mall is nearby that offers variety of shops and services.
Restaurants provide wide selection of food options with local and international cuisines.
The rooms are carpeted which emits old odour. The room furniture needs modernising.
We experienced issues with booking. They couldn’t find our booking and gave us a room in a lower floor and the furnitures were old with smelly carpet. On my complaint, we were upgraded to a suite room in a higher floor which was classy and the view was excellent. Don’t know I can afford to stay in a suite.
The staffs were helpful. I didn’t have a chance to use all amenities but I noticed there were many options.
I will stay again if I am given a room in a higher floor or if I can afford a suite room.
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Price per night from:VND 1,927,476
Posted on Feb 27, 2026|Deluxe Double Room
Travel BearI recently stayed at the Colombo Court Hotel, and while it offers good value and excellent rooms, the hospitality felt a bit rigid for a tourist.
First, the bright spots: The room itself was fantastic. It was large, impeccably clean, and featured great-quality sheets with plenty of excellent pillows. The bathroom was stocked with plush towels and quality toiletries. Since I arrived fighting a cold, the great selection of coffee and teas in the room was an absolute lifesaver.
However, the customer service left a lot to be desired. I arrived at noon after an all-night flight. Even though it's the low season and the hotel felt completely empty, the front desk rigidly enforced the 2:00 PM check-in time. They didn't even offer an early check-in for a fee. Instead, I was told I could wait out in the heat by the pool for two hours.
There was also a strange billing issue at check-in. The front desk asked me for a $43 payment, even though I had already prepaid in full. I had to firmly show them my paperwork showing the booking platform's virtual credit card payment before they backed off. They didn't bring it up again, but it felt a bit like a shakedown attempt.
Finally, my booking confirmation explicitly stated checkout was between 11:00 AM and 12:00 PM. Yet, at 11:30 AM, staff knocked on my door telling me checkout was actually at 11:00 AM. Even after showing the front desk my confirmation, they insisted their rule was 11:00 AM.
The staff was always friendly and polite, but it felt like they were serving their rulebook rather than their guests. The property is very clean but has much more of a business-traveler vibe than a welcoming tourist destination. I have another reservation here for my return leg, but I’ll be canceling it to stay somewhere else.
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Price per night from:VND 1,478,506
Posted on Jul 26, 2026|Panoramic View Standard Room
Guest User
Here’s a professional hotel review you can use:
⭐⭐⭐⭐⭐
I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well maintained. The staff were friendly, professional, and always willing to help. The location was convenient, and the overall atmosphere was peaceful and welcoming. The service exceeded my expectations, and I truly appreciated the attention to detail. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. I will definitely visit again!
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Price per night from:VND 1,412,708
Posted on Jul 23, 2026|Superior King Room
Guest User
We had a wonderful stay at Cinnamon Lakeside. The hospitality was outstanding from the moment we arrived, with the staff being warm, professional, and always ready to help. They made us feel genuinely welcome throughout our stay.
The hotel is well-maintained, the atmosphere is relaxing, and the service exceeded our expectations. Thank you to the entire team for making our visit enjoyable. We would be happy to stay here again and highly recommend Cinnamon Lakeside to anyone looking for excellent hospitality.
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Price per night from:VND 2,004,884
Posted on Jun 2, 2025|Three Bedroom Suite
Guest UserFamily: 3 adults and 2 children
The apartment 801:
+ The apartment is large and spacious;
+ The rooms and bed linen are clean;
+ The bathroom is clean;
+ The room was cleaned well, towels were changed every day (I left a tip);
+ Hair dryer, air conditioner, iron work well;
+ There are dishes, appliances, and a washing machine in the kitchen;
- There is no frying pan and no pots. It is impossible to cook on the stove, there is no microwave.
- The furniture in the living room has an unpleasant smell and is dirty;
- The iron board is dirty;
- The curtains need to be changed;
Reception:
+ They are polite;
+ Check-in was quickly;
Restaurant (breakfast and dinner):
+ The quality of the products is high;
+ Variety of dishes;
+ The chefs are great;
- There are a lot of guests on Saturday and Sunday due to the holidays, the priority for hotel guests is falling;
Guards and butlers:
+ They seemed competent and friendly to me;
+ The rest of the staff are friendly and polite;
Swimming pool:
+ Good view;
+ The kids liked it;
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Price per night from:VND 2,349,353
Posted on May 26, 2026|Superior Sea View Room
KevinCraving a city escape where you’re pampered from check-in to the last sunset cocktail? NH Collection Colombo stands out in Sri Lanka’s buzzing capital, blending urban convenience, plush comfort, and picture-perfect sea views. 🌊 Whether you’re here for business or to soak up Colombo’s historic streets, this hotel is your launchpad for adventure and relaxation.
From the moment you arrive at 24 Srimath Anagarika Dharmapala Mawatha, the friendly staff greets you with warm Sri Lankan hospitality, always quick to assist and happy to share local tips. The large, airy rooms are a guest favorite, especially those with panoramic sea views—wake up to sunlight dancing on the Indian Ocean and enjoy a serene start in a comfy, neat space. Make time for the rooftop Infinity Pool & Bar, an insta-worthy spot for sunset sips or just lazing with a view. The hotel’s location means you’re steps from the coastline, handy markets, and Colombo’s vibrant city life.
Breakfast is a true highlight: feast on everything from Sri Lankan hoppers to European classics. It’s the kind of breakfast spread that fuels exploration all day long. For the best experience, secure a sea-facing room and double-check your breakfast package upon booking to avoid confusion later. And don’t miss the nearby Galle Face Green at sunset, just a short stroll away—perfect for local snacks and people-watching.
Booking tip: Reserve early on trip.com, especially for high-floor, ocean-view rooms. If you want maximum relaxation, take advantage of the rooftop pool in the quieter morning hours.
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Price per night from:VND 1,702,991
Posted on Jul 22, 2026|King Room
Guest User
According to my booking, I was supposed to receive a king-size bed, but upon check-in, I was given two very small, separate beds instead. The hotel authorities failed to keep the commitment made at the time of booking.
Staying and sleeping in these small beds was extremely difficult and uncomfortable for us. This kind of poor service and irresponsibility is completely unacceptable from a reputable hotel. In terms of customer service and maintaining commitments, this has been a thoroughly disappointing experience. I have no intention of ever staying at this hotel again in the future.
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Price per night from:VND 1,486,246
Posted on Aug 15, 2026|Premium Room - Ocean View
Guest User
Mixed feelings
We had quite a mixed impression of the hotel. There are definitely some very good things about it, but unfortunately, we experienced several issues that we did not expect from a hotel of this level.
Strong points:
🌊 Relaxing ocean view. If you stay here, I would definitely recommend booking a room with a sea view - it is one of the best features of the hotel.
🛏 Extremely comfortable bed. After five months of travelling around Asia, this was one of the most comfortable beds we have slept in. The mattress and pillows were excellent.
👧 Very attentive reception service. Even though we arrived late at night, the reception team quickly arranged an extra bed for our daughter. We really appreciated how quickly and thoughtfully they handled this after our late arrival.
😊 Friendly and caring staff. I especially want to mention the lovely lady who asked for our feedback at checkout. She was very attentive, kind, and genuinely apologetic about the issues we experienced. Because of her attitude and the way she handled our feedback, I’m adding one extra star to my rating.
Weak points:
We checked in late at night after an 8-hour flight and found a small insect in the bed. It was particularly unpleasant after such a long journey, we had to change rooms.
Our main concerns were related to the housekeeping service on the 11th floor. We stayed in room 1107, and unfortunately, there were several things that could have been handled better.
Unfortunately, around midnight, we were woken up by loud conversations outside our door, apparently by members of the staff. Shortly afterwards, the housekeeping staff started vacuuming the room next door and moving furniture around - at night. After a long flight, we simply wanted to sleep peacefully, especially as we were only staying for two nights. This was quite unpleasant and, in our opinion, could easily have been avoided.
There were no slippers in our room, which was surprising. We did notice slippers in the housekeeping area, so perhaps they were simply forgotten.
There were no hand or face towels in the bathroom - only large bath towels. This seemed quite unusual for a hotel of this standard, and it is not particularly comfortable to use the same towel for your face and feet.
The bathroom lighting was also very dim, making it difficult to get ready properly and do my makeup.
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Price per night from:VND 1,644,934
Posted on Feb 25, 2026
Rock.Rick.Rock
We booked for two nights. For me the room size is good there’s only one problem the air condition didn’t function so well. We call the reception to check why it’s not cooling and they responded so quickly. It’s clean and properly maintained. For breakfast, it’s good not so many choices but acceptable.
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Price per night from:VND 863,107
Posted on Mar 10, 2025
Rajaratnam Chitrangan
Amazing location and friendly staff and clean rooms. Will be a added bonus if we can have Jaffna food Available all day from lunch time till midnight. Great experianca. Well done
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Price per night from:VND 785,698