Find 4-Star Hotels in Colombo

I recently stayed at the Colombo Court Hotel, and while it offers good value and excellent rooms, the hospitality felt a bit rigid for a tourist. First, the bright spots: The room itself was fantastic. It was large, impeccably clean, and featured great-quality sheets with plenty of excellent pillows. The bathroom was stocked with plush towels and quality toiletries. Since I arrived fighting a cold, the great selection of coffee and teas in the room was an absolute lifesaver. However, the customer service left a lot to be desired. I arrived at noon after an all-night flight. Even though it's the low season and the hotel felt completely empty, the front desk rigidly enforced the 2:00 PM check-in time. They didn't even offer an early check-in for a fee. Instead, I was told I could wait out in the heat by the pool for two hours. There was also a strange billing issue at check-in. The front desk asked me for a $43 payment, even though I had already prepaid in full. I had to firmly show them my paperwork showing the booking platform's virtual credit card payment before they backed off. They didn't bring it up again, but it felt a bit like a shakedown attempt. Finally, my booking confirmation explicitly stated checkout was between 11:00 AM and 12:00 PM. Yet, at 11:30 AM, staff knocked on my door telling me checkout was actually at 11:00 AM. Even after showing the front desk my confirmation, they insisted their rule was 11:00 AM. The staff was always friendly and polite, but it felt like they were serving their rulebook rather than their guests. The property is very clean but has much more of a business-traveler vibe than a welcoming tourist destination. I have another reservation here for my return leg, but I’ll be canceling it to stay somewhere else.

The hotel is close to the sea, but buildings block the view, so you can't really see it. It's very close to the mini-train along the coast, and there are supermarkets and malls nearby, which is quite convenient. I arrived two hours early, and they allowed me to check in ahead of time. While I waited, they even offered me a glass of juice. Surprisingly, they didn't charge me the extra $3+ that I was supposed to pay on-site (I reminded the staff, but after checking, they told me it wasn't necessary). I booked a two-meal package, both buffets. The dinner selection seemed less extensive than breakfast, perhaps because fewer people booked it. A bit of a mix-up happened because I wasn't told the dining times, so I went for dinner before 7 PM. The restaurant was completely empty. Later, I saw on a screen that dinner apparently starts at 7 PM, but the staff member just let me in without explanation – which honestly gave me a very good feeling about their service. The room was spacious, and the type I booked surprisingly had two beds pushed together to form a super-king size. The soundproofing with the next room was pretty good; the people next door were playing music from check-in until after 10 PM, but I could only hear a faint sound once the street quieted down. That's acceptable. Sometimes the street noise was quite noticeable, but my tolerance for ambient street noise is higher than my tolerance for noise from neighboring rooms. The pool is on the top floor, and so is the restaurant. As an introvert, I'm not a big fan of this design. Overall, the stay was quite comfortable and offered excellent value for money.

The hotel has the best location and the staffs were great and very helpful but it needed an upgrade. The ceilings are old and the cupboards in the room are all old making noises every time you open it. The towels were torn on the edges which could have been checked prior to check in Ofcourse you get what you paid for. When we checked in there was a very strong smell of cigarette though there was a notification board that says no smoking. Otherwise the experience was average and perfect location for your US visa appointment.

I booked a 6-bed female dorm but when checking in, they said I will be in 4-bed. Upgrading...it has only 2 persons, me and another foreigner. It has a private bathroom in the room. The interior is nice. It's located near KFC, tacobell, bread talk, and a supermarket chain. And also bus stops near by to Colombo Fort both train station and bus stand. I can't find another good hostel around Colombo.

Even though I checked in late at night, the staff was incredibly attentive. The room was very clean, and the location was excellent – overall, it was a wonderful hotel. The only downside was that the shower didn't drain well, and it ended up flooding a bit.

I recently stayed at Anarva Hotel and had an absolutely wonderful experience. From the moment I arrived, the staff went out of their way to ensure I felt welcome and comfortable. The rooms were modern, spacious, and impeccably clean, with beautiful decor that added to the relaxing atmosphere. The amenities, especially the spa and pool area, were top-notch, providing the perfect place to unwind. The hotel’s location was ideal, offering easy access to nearby attractions, yet tucked away enough to feel peaceful and private. I also have to mention the dining experience—delicious food with a great variety of local and international options. Every meal was a treat! Overall, Anarva Hotel exceeded my expectations in every way. I highly recommend it to anyone looking for a luxurious and memorable stay. I will definitely be returning on my next visit!

Unfortunately we were given a room which smelt of cigarette. All rooms are non-smoking but seems this guest didn’t take notice. The hotel were very apologetic and immediately changed our room. Very good service.

The hotel room is tidy, but the service is lacking I asked for a dinner plate with no reply The phone to reception is not working WiFi is bad and TV can't connect Very disappointed

This hotel is in a great location. The staff are very friendly and pleasant. The room is large and the bed seemed clean. That is where the positives end, unfortunately. Upon arrival, very late at night, after a long trip. There were no towels in the room. Too exhausted to rectify, we just went to sleep without a shower. The hotel has an off smell about it, a bit like wet carpet. The cleanliness is questionable. Some mould. It seems it is not thoroughly cleaned. Frequently. Our room was not attended to, so we didn't receive fresh water. If you need to get work done while at the hotel don't book here. The WiFi is intermittent and would only work on my phone, not laptop. Therefore it's not suitable for any online workers. The toiletries were less than those advertised. Body lotion, shampoo and body wash are all that are provided. There is an ironing board...but no iron. Why? The hairdryer is one of those models you must continually hold down the button for it to work. It would work for only around 5 minutes and then would shut off and then had to wait 5 minutes for it to cool down to use again