Boutique Hotels in Cebu

"Was super busy and we always had to wait for someone at reception and for elevators. So many people for only 2-3 elevators at a time. Beach is nothing special and no available chairs because everyone puts their towels down to claim them. Okay for the money we spent but really nothing super special. Rooms need updated towels and bedding had stains."

"Our stay at Bai Hotel Cebu was nothing short of exceptional. From the moment we arrived, we were welcomed with warm, attentive service that set the tone for a truly refined experience. The room was elegant, spacious, and immaculately clean, offering both comfort and sophistication. Every detail reflected quality and care—from the tasteful interiors to the well-maintained facilities. The atmosphere was calm and upscale, making it perfect for rest and relaxation. Bai Hotel Cebu delivers a level of hospitality that feels premium and thoughtful, and we would gladly return for another indulgent stay."

"I like the room, but I don’t really like the bathroom especially the bathtub. There seems to be some mold or dirt stuck on the mat-like lining, and the shower doesn’t have any labels indicating which is hot or cold. It’s disappointing because this is a 4-star hotel. Even the amenities, like the bottled water, are only 350 ml, which doesn’t feel worth the price we paid for the room. The bathroom really needs improvement because that’s one of the first things guests usually look at. We originally booked a Superior room, but they upgraded us to a Deluxe room. However, I’m still disappointed with that aspect because based on the booking, I actually preferred the Superior room I originally reserved it seemed better than the Deluxe room we were given."

"We love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home"

"We enjoyed our 4 nights stay in savoy,though the rooms are not that spacious,but enough to move around with luggages, the food is also tasty, everyday they have different menus,the amenities and the view, on the 18th floor is wow...you can see the landscape of cebu by day and by night..memorable indeed..we enjoyed our pool and beach time too.. we will definitely come back again, all the staffs are so nice and polite..special thanks to the feont desk Jeremy, we enjoyed our last 2 nights stay because of him."

"I enjoy my stay with Maayo Hotel. The amenities is great, thr location is good too. I can see the Mactan Bridge as well as the sea. They have a pool and I enjoyed my time swimming in there. 10/10 for Maayo!"

"Hrmmm this one is a tricky one as we had a few unexplained situations. Firstly, the hotel itself was previously a Marriot 5-Star back in the day prior to be taken over in 2018 by the Seda Group. Secondly, there is so much ongoing renovation and construction that you need to be aware of; Noise coming from New Construction, the in hotel pool is unavailable from Feb-2025 and guests must walk across the street to another organisation's pool. Unfortunately this was a deal breaker for us. The food was average with cheaper and better tasting food located just minutes away by walking through the carpark. Overall the guest lounge (located on level 12) is a bonus but is super budget, not 4-Star Material. P.S. There is no rooftop bar, only a lounge overlooking a construction site. P.S.S The House of Lechon is 5 mins by Grab which is a plus."

"All bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel. Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold. Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath. Afternoon Tea (2:30 pm - 4:30 pm) Light snacks with a limited selection of savory and sweet bites, they need to improve on this. Evening cocktails and canapés (5:30 pm - 7:30 pm) Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks. I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction. The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance. Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels. The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a casino player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk. The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay. Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect. Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection."

"The staff were so nice and accommodating. They truly cared for us when the earthquake happened on the night we were sleeping in our rooms. We used the stairs from the 5th floor post incident fearing for the aftershocks…we all stayed by the under renovation pool to stay away from the building in case it collapsed. The building swayed so much with the 6.9 magnitude..it was scary. The staff were calm and kept us all comfortable despite being scared themselves too. They helped us all moved to the 2nd floor after midnight post safety inspection."

"Awesome hotel and an awesome location right in the shopping mall very friendly staff , good selection of food available on the buffet . Jim is a little small, but it’s okay. Swimming pool is Amazing on rooftop . 10/10 - eliezer is the Absolute best and friendliest waiter in restaurant that i have ever experienced. Hats off to you sir. Keep up the awesome work and you will rise to the top 👍"